Role Description Quer ajudar a transformar a experiência dos clientes de uma das maiores empresas de dados e tecnologia do Brasil? Na Serasa Experian, acreditamos que a experiência do cliente é construída em cada interação, processo, produto e decisão que tomamos. Estamos em busca de uma pessoa apaixonada por entender comportamentos, questionar o status quo e transformar problemas complexos em experiências simples, fluidas e memoráveis. Se você é movido(a) por curiosidade, dados, inovação e gosta de conectar diferentes áreas para gerar impacto real no negócio e na vida dos clientes, essa oportunidade pode ser para você. Mais do que alguém que mapeia jornadas, buscamos uma pessoa que provoque mudanças. Seu desafio: - Você fará parte do nosso CX Chapter, atuando na evolução estrutural das jornadas dos clientes B2B da Serasa Experian. - Seu papel será olhar para a experiência de ponta a ponta, identificando oportunidades, removendo fricções e liderando iniciativas de transformação que gerem valor para clientes e para o negócio. - Aqui você terá a oportunidade de atuar de forma transversal, influenciando áreas de negócio, operações, tecnologia, produtos e atendimento. Qualifications - Experiência sólida em Customer Experience (CX), Service Design, Customer Journey Management, Transformação de Processos ou áreas correlatas. - Vivência em mapeamento, análise e redesenho de jornadas ponta a ponta. - Forte capacidade analítica e orientação por dados. - Experiência atuando de forma transversal com diferentes áreas. - Conhecimento de metodologias e ferramentas de CX, Design Thinking, Design de Serviços. - Perfil protagonista, curioso e inovador. - Perfil altamente analítico e orientado por dados. - Curiosidade genuína para entender problemas em profundidade. - Capacidade de navegar em ambientes complexos. - Visão sistêmica para enxergar além dos sintomas. - Excelente habilidade de comunicação, influência e storytelling. - Proatividade para desafiar processos estabelecidos. - Mentalidade de melhoria contínua e foco em geração de valor. - Capacidade de transformar insights em planos de ação concretos. Requirements - Experiência prévia com mapeamento e redesenho de jornadas de clientes. - Atuação em Customer Experience (CX), Service Design, Customer Journey Management ou áreas relacionadas. - Conhecimento em metodologias de Design Thinking, Design de Serviços, Lean ou Agile. - Experiência com transformação digital e revisão de processos. - Vivência em ambientes orientados por métricas e análise de dados. - Conhecimento de plataformas digitais, canais de atendimento e automação da experiência. - Experiência em empresas de tecnologia, serviços financeiros, consultoria ou grandes operações B2B. Benefits - Ambiente de trabalho inclusivo e equilibrado. - Reconhecimento como uma das melhores empresas para se trabalhar. - Certificações de mercado, incluindo Great Place To Work™ e Top Employers. - Oportunidades de crescimento e desenvolvimento profissional.

Role Description SAIC is seeking a training analyst with some instructional design experience to join our team in analyzing and assessing current T-6 training. The role involves designing, developing, and executing updated training for pilots in the U.S. Air Force. This position is remote with some travel. An ideal candidate will be comfortable working with SMEs and other POCs to assist in pulling all the pieces of training analysis together to make the best learning experience for students. Requirements - Conduct Training Needs Assessment (TNA), Training Situation Analysis (TSA), and Training Systems Requirements Analysis (TSRA) in line with DOD guidance. - Analyze current training across the pipeline and deconstruct training tasks, media, and instructional strategies. - Collect and validate job and training tasks to ensure alignment between training and job performance requirements. - Develop data collection strategies, protocol, and tools. - Collect data from current and former students, instructors, and receiving units using surveys, focus groups, and interviews. - Collaborate with internal and external SMEs. - Conduct statistical data analysis. - Identify training needs by evaluating strengths and weaknesses. - Develop training analysis report including descriptive data analysis and courses of action. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. - We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. - For more information, visit saic.com . - For ongoing news, please visit our newsroom .

Role Description The Senior Epic Inpatient/Ancillary Analyst facilitates end-user meetings and provides level of operational and application build expertise in completing assignments to meet customer goals and desired outcomes. - Performs design, build, and implementation assignments/projects. - Based on deep knowledge of application and operational requirements, can translate sophisticated requirements/concepts into functionality. - Participates in re-engineering of operational workflow processes with end-users/business owners. - Coordinates and facilitates the integration of end-user/business owner needs and translates clinical/operational needs and workflow into system specifications and configuration requirements. - Guides in design integration and touch points with other Epic modules and/or other applications. Company Description

Role Description As Senior Associate, Analytics, you will work with a team of analysts, data scientists, and engineers to deliver on a federal contract which ensures millions of Americans have the information they need to get access to affordable healthcare. This role will play an instrumental role supporting a team to create robust data models, troubleshoot issues, improve documentation, ensure data quality, and manage data automation. Your track record should reflect domain knowledge in data analysis, data modeling and ingestion, including experience adapting to changing technologies, business logic, and client priorities. This program aims to increase access to quality healthcare by supporting public outreach campaigns for Healthcare.gov. The Senior Associate, Analytics role sits within our Analytics and Data Science team, responsible for transforming raw data into clean, well-modeled datasets and interpreting our data into actionable business insights. In this position you will: - Create SQL-based data models in dbt, working with data engineers, data scientists, and data analysts to refactor legacy code and build new data transformations. - Collaborate with analytics, product, and domain stakeholders to translate business needs into well-modeled datasets. - Work closely with Data Engineers to transition analytical logic into optimized warehouse queries. - Implement data quality checks (dbt tests, sources, freshness) and contribute to monitoring data reliability. - Maintain clear documentation for datasets, lineage, and transformation logic. - Query the data warehouse using SQL to answer urgent business questions, identify trends, and provide data-backed recommendations. - Design, build, and maintain dashboards and reports (using Report-as-Code, Positron, and Tableau) to track key business metrics and performance indicators. - Gain a deep understanding of the Affordable Care Act (ACA) and its regulatory frameworks. - Investigate data discrepancies to identify patterns and find solutions. - Collaborate with engineers, data analysts, data scientists, program managers, and external stakeholders to troubleshoot problems. - Take ownership of task areas and strive to independently resolve challenges. - Complete such other reasonable tasks as may be assigned by management. Qualifications - 2+ years of applied experience working with structured/unstructured data. - An undergraduate degree or higher in a quantitative field or equivalent technical training. - Strong understanding of how to manipulate data using dbt, SQL, and Python. - Experience optimizing data models for query efficiency. - Ability to deeply research both the business logic of ingested data and the business logic needed to build derivative data products. - Interest in investigating problems, solving puzzles, and finding patterns in complex data. - Comfort working independently to drive portions of larger projects. - Experience working in an Agile work environment, reviewing others’ work, and a strong grasp of version control (i.e., git). - Passion in applying your skills to our social mission to solve problems and collaborate within a cross-functional team environment. - The ability to successfully attain and maintain a Federal Public Trust security clearance. Requirements - Experience working with Medicare, Medicaid, or Marketplace data and systems. - Experience working with workflow execution engines, such as Airflow. - Navigating cloud data environments like Snowflake, Google BigQuery, or AWS Redshift. - Familiarity with R for basic data manipulation, automation, or statistical analysis. Benefits - Salary: $75,000 - Premier health, dental, and vision insurance plans - 401K matching - Unlimited paid time off - Paid personal and volunteer leave - 13 paid holidays - 15 weeks paid parental leave - Professional development stipend & tuition reimbursement - Macbook Pro laptop & tech accessories - Bring Your Own Device (BYOD) stipend for mobile device - Employee Assistance Program (EAP) - Supportive & collaborative culture - Flexible working hours - Pre-tax transportation options for commuting to our office in Washington, DC - Lunches and snacks