Blue Cross Blue Shield of Massachusetts logo
Blue Cross Blue Shield of Massachusetts

Bring your true colors to Blue!

Member Advocate

GeneralGeneralFull TimeRemoteJuniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

3 days ago

Salary

$40K / year

Seniority

Junior

High School1 yr expEnglish

Job Description

Member Advocate

Blue Cross Blue Shield of Massachusetts

• As a Member Advocate, you’ll hold one of the most important positions at Blue Cross Blue Shield of MA. • You’ll be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages. • You’ll reinforce our unwavering commitment to excellent service. • Member Advocates work in a structured and supportive service center environment. • You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry.

Job Requirements

  • High school diploma or equivalent required.
  • 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
  • Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software.
  • Local to Eastern Standard time zone.

Benefits

  • Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others!
  • Paid holidays, vacation, personal, and wellness time.
  • Internal career pathing with individual mentorship, networking and events.
  • The ability to Drive Your Career, with access to internal career growth opportunities.

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