AdNet/AccountNet Inc.

• Supporting a live call queue during scheduled project hours. • Using company-provided equipment to access multiple systems and tools. • Handling back-to-back inbound calls involving complex fraud-related situations. • Following documented procedures to ensure accurate and consistent call handling. • Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3). • Managing emotionally challenging interactions while maintaining professionalism. • Communicating effectively in a fast-paced virtual environment.

• Provide independent medical documentation review and functional capacity analysis • Review and summarize medical documentation • Identify functional limitations tied to medical conditions • Prepare structured written assessments • Recommend follow-up questions for RA coordinators • Identify and escalate complex multi-system cases to physician reviewer when appropriate

• Supporting a live call queue during scheduled project hours. • Using company-provided equipment to access multiple systems and tools. • Handling back-to-back inbound calls involving complex fraud-related situations. • Following documented procedures to ensure accurate and consistent call handling. • Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3). • Managing emotionally challenging interactions while maintaining professionalism. • Communicating effectively in a fast-paced virtual environment. • Completing additional tasks and duties as assigned.

• Conduct non-scripted customer interactions via phone, email, and chat. • Topics include rebate status, scheduling, submittal procedures, and program guidelines. • Perform professional outreach. • Review and assist customers with energy application inquiries and program questions. • Complete other administrative duties as assigned.

• Review medical records, provider statements, diagnostic findings, and functional assessments submitted by RA applicants. • Provide a neutral, independent written opinion addressing: - Consistency of medical documentation with standard medical practice - Diagnostic sufficiency - Whether conclusions rely on independent medical judgment - Medical consistency between claimed limitations and life activities - Impact of medical conditions on essential job functions - Necessity and appropriateness of requested accommodations - Alternative accommodation recommendations • Deliver written reports within 5 calendar days of receiving documentation. • Conduct focused medical evaluations tailored to the individual’s reported disability or condition. • Review medical documentation prior to scheduling and identify any additional information needed. • Provide a full written assessment that includes: - Diagnosis (if applicable) - Aggravating factors and functional limitations - Impact on essential job duties - Assessment of requested accommodations - Alternative accommodation options - Overall medical conclusions • Complete evaluations within 10 calendar days of request. • Respond to follow‑up questions within 5 calendar days. • Participate in periodic case review meetings (typically monthly). • Maintain accurate case tracking and status updates. • Update a weekly live status report summarizing ongoing activity, deliverables, and potential issues.