• Serve as the initial point of contact for IT support via phone, chat, or ticketing system (ServiceNow). • Troubleshoot and resolve Tier 1 issues related to hardware, software, network, and telecommunications systems. • Accurately log, categorize, and prioritize incidents and service requests according to the established Priority Matrix. • Escalate unresolved issues to Tier 2 or Tier 3 support teams with proper documentation and detailed troubleshooting notes. • Maintain high customer service standards by ensuring courteous, timely, and effective communication with end users. • Monitor and analyze support requests to identify recurring issues and recommend process or system improvements. • Reinforce SLAs (Service Level Agreements) to manage end-user expectations and ensure operational compliance. • Perform post-resolution follow-ups to ensure user satisfaction and issue closure. • Continuously expand technical and procedural knowledge to support evolving IT environments.

Role Description As a Senior Specialty Underwriter- Automotive, you will play a key role in underwriting new business and renewals across all Business Units, with a strong focus on U.S. Automotive Specialty business and cross‑border global quotations. You will bring deep U.S. market expertise, collaborate closely with Sales and underwriting leadership, and help drive profitable growth across the portfolio. This role plays a critical part in growing Allianz Warranty U.S. automotive specialty business, offering the opportunity to help shape a strategically important and expanding market. This is a fully remote, U.S.-based role. Candidates must reside in one of the authorized states listed below and be legally eligible to work in the U.S. Current or future visa sponsorship is not available. - Authorized States: - Florida - Georgia - Maryland - North Carolina - Texas - Virginia - Illinois - Kentucky - Minnesota - South Carolina - Pennsylvania (Philadelphia) - Tennessee What You Will Do - Manage and coordinate Automotive Specialty quotations globally, with primary focus on U.S. business. - Partner closely with the Senior Lead and Head of Pricing & Underwriting on core business initiatives. - Work collaboratively with the U.S. Specialty team to manage and grow the portfolio. - Serve as a key point of contact with Pricing, Network Management, Technical Product, Monitoring, and other stakeholders as needed. - Underwrite and renew accounts to support profitable growth. - Develop technical pricing offers in collaboration with Business Units, Sales, Risk, Legal, Compliance, and Reinsurance. - Ensure adherence to underwriting authority, governance standards, and the four‑eyes principle. - Support Sales negotiations and contribute to Pricing and Actuarial initiatives. - Align underwriting decisions with the Line of Business strategy, risk appetite, and product guidelines. - Operate effectively in a technology‑enabled environment, leveraging AI, data analytics, and cloud‑based tools responsibly and in line with governance and ethical standards. What You Will Bring - Bachelors degree (e.g., actuarial science, mathematics, statistics, finance, economics, or business) preferred. - CPCU designation is a plus. - At least 4 years of experience in case underwriting, pricing, or actuarial roles. - Experience in Automotive Underwriting would be a plus. - Strong strategic mindset with the ability to align daily work to business objectives. - Solid financial acumen and understanding of profitability drivers. - Comfort working with pricing models, assumptions, and actuarial methodologies. - Working knowledge of reinsurance structures and their impact on underwriting and pricing. - Proven experience in specialty risk assessment and risk management. - Clear and confident communication skills, with the ability to present complex topics effectively. - Experience contributing to and leading projects or workstreams. - Adaptability and effectiveness in a changing environment. - Familiarity with Allianz products, processes, or systems is a plus. - Fluency in written and spoken English. Benefits - Annualized base pay range is $87,300 - $130,000 USD. - Actual base pay may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. - Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance. - Comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off, and other employee programs. - Eligibility for benefits is subject to plan terms and conditions, and may vary based on position and/or employment status. - Opportunities for personal and professional development through a variety of courses and targeted development programs. - Work Well programs to provide peace of mind and flexibility for a better work-life balance.

• Work as part of the energy efficiency team, ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed. • Review project application forms and submittals by program partners, contractors, and other program participants to verify compliance with program policies and procedures. • Performing basic data scrubbing, analysis, and interpretation. • Conduct desktop review and quality evaluation of internal, external, and client materials. • Review technical specifications, work orders, certificates of completion, and invoices for energy efficiency projects. • Upload records into the program database and process applications for program incentive payments per established policies and procedures. • Process paperwork for program incentive payments per established policies and procedures. • Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team.

• Partner with Sales Compensation team leadership and the Master Anaplanner to design, build, and launch the Incentive Compensation Management (ICM) model in Anaplan. • Own day-to-day maintenance and enhancements of the ICM model, ensuring accuracy and reliability during critical payroll cycles and plan changes throughout the year. • Support the broader Anaplan COE by assisting certified model builders with maintenance tasks across existing models, including top-line reporting, workforce planning, and quota management, as bandwidth allows. • Maintain documentation of all relevant architecture and operational functionality for any models created or updated. • Serve as the primary Anaplan point of contact for the Sales Compensation team, translating business plan changes into model updates and proactively communicating timelines and risks to the Master Anaplanner and FP&A leadership.