Paladin logo
Paladin

We deploy autonomous drones to 911 calls.

Field Support Engineer

Location

California

Posted

1 day ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishLinux

Job Description

Field Support Engineer

Paladin

• Deploy, install, and commission Paladin drone systems at customer sites, ensuring systems meet operational and safety requirements. • Assist 24/7 Reliability: Participate in an on-call rotation covering critical incidents across software, firmware, networking/LTE, and on-site hardware setups (docks, sensors, EXT/compute, cabling). • Diagnose and resolve system failures; perform maintenance, repairs, upgrades, and component replacements across drone docks, sensors, compute, and networking equipment. • Support customer training, operational readiness, and best practices to ensure reliable day-to-day system use. • Collect logs, diagnostics, and field data to support root-cause analysis and long-term reliability improvements. • Work closely with Engineering, Product, and Customer Success teams to resolve issues, improve deployments, and harden systems for scale. • Document field issues, resolutions, and best practices to improve internal processes and customer outcomes. • Travel frequently to customer sites across the U.S. to support deployments, maintenance, and escalations.

Job Requirements

  • Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent hands-on experience)
  • 2+ years of experience in field engineering, technical support, systems engineering, or similar roles
  • Strong troubleshooting skills across hardware, software, and networking systems
  • Experience working with Linux-based systems or embedded platforms
  • Comfortable working in customer-facing, mission-critical environments
  • Strong communication skills with a calm, professional demeanor under pressure
  • Ability to travel frequently and work flexible hours when needed
  • Valid driver’s license
  • FAA Part 107 certification (or willingness to obtain)

Benefits

  • Health, dental, and vision insurance.
  • Unlimited PTO and paid holidays.
  • A mission-driven, innovative company culture.
  • A collaborative, fast-paced environment where your work creates real impact.

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