Senior Field Service Engineer

Field EngineerField EngineerFull TimeRemoteSeniorTeam 10,001+Since 1888H1B SponsorCompany SiteLinkedIn

Location

Michigan

Posted

1 day ago

Salary

$31 - $63 / hour

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Field Service Engineer

Abbott

• Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems to ensure optimal performance and uptime. • Perform advanced troubleshooting of hardware, software, and system-level issues; independently resolve complex service challenges. • Serve as a technical escalation point for critical customer issues and complex service situations. • Build and maintain strong customer relationships through proactive communication and expert technical guidance. • Own and manage the assigned territory, prioritizing service activities to meet customer and business requirements. • Ensure all service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements. • Accurately document service activities, resolutions, and compliance-related records. • Collaborate cross-functionally with Sales, Applications, Technical Support, and Engineering teams to support customer success. • Provide technical mentoring and informal guidance to Field Service Engineers and peers as needed. • Utilize remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency. • Maintain required certifications and complete ongoing technical training.

Job Requirements

  • Bachelor’s degree or equivalent relevant experience required.
  • Minimum 5 years of experience as a Field Service Engineer.
  • Ability to travel locally up to 95% and long-distance up to 25%.
  • Valid driver’s license.
  • Bachelor's degree in biomedical engineering, Electrical Engineering, Mechanical Engineering, or Medical Technology (preferred).
  • Experience supporting laboratory instrumentation and automation in a clinical or diagnostic environment (preferred).
  • Demonstrated troubleshooting and problem-solving capability with laboratory instrumentation, including automation.
  • Proficiency with Microsoft Word, Excel, PowerPoint, internet-based tools, VPN, and remote troubleshooting systems.
  • Effective verbal and written communication skills in customer-facing technical environments.
  • Demonstrated interpersonal skills supporting professional customer and cross-functional interactions.

Benefits

  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement
  • The Freedom 2 Save student debt program
  • FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

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