Paladin

• Deploy, install, and commission Paladin drone systems at customer sites, ensuring systems meet operational and safety requirements. • Assist 24/7 Reliability: Participate in an on-call rotation covering critical incidents across software, firmware, networking/LTE, and on-site hardware setups (docks, sensors, EXT/compute, cabling). • Diagnose and resolve system failures; perform maintenance, repairs, upgrades, and component replacements across drone docks, sensors, compute, and networking equipment. • Support customer training, operational readiness, and best practices to ensure reliable day-to-day system use. • Collect logs, diagnostics, and field data to support root-cause analysis and long-term reliability improvements. • Work closely with Engineering, Product, and Customer Success teams to resolve issues, improve deployments, and harden systems for scale. • Document field issues, resolutions, and best practices to improve internal processes and customer outcomes. • Travel frequently to customer sites across the U.S. to support deployments, maintenance, and escalations.

• Close new business opportunities in target markets such as public safety, security, and industrial operations. • Develop and execute a comprehensive sales plan to meet or exceed revenue targets. • Build strong, long-lasting relationships with clients by understanding their needs and offering tailored solutions. • Serve as the main point of contact for client accounts and provide ongoing support to ensure customer satisfaction. • Become a subject matter expert on Paladin’s drone technology, demonstrating its value through presentations, product demos, and customized proposals. • Collaborate with cross-functional teams, including engineering, marketing, and customer success, to deliver seamless customer experiences. • Maintain accurate sales forecasts and pipeline management using CRM tools.