Your Copilot for AI-Powered Customer Success
Staff Product Engineer
Location
United States
Posted
2 days ago
Salary
$250K / year
Seniority
Lead
Job Description
Staff Product Engineer
Vitally
• Product Ownership: Build a deep working knowledge of how customer success teams use Vitally and identify problems worth solving rather than waiting for tickets. • Customer Intelligence: Mine usage data, support patterns, and product signal at scale through AI tooling to inform product decisions. • AI-Native Shipping: Operate fluently in Claude Code, Cursor, or equivalent, and prototype-as-spec as a default to communicate intent. • Outcome Accountability: Define the user-facing metrics and own whether the work moves them. • Engineering Quality: Build the system that builds the product, creating architecture, skills, and shared tooling that let agents and engineers ship quickly. • Cross-Functional Voice: Speak for the team across Vitally to Customer Success, Support, and leadership, proactively socializing decisions, blockers, and progress.
Job Requirements
- Typically 6+ years of software engineering experience with deep feature ownership.
- A track record of product ownership.
- An AI-native operating style.
- A decisive shipping cadence.
- Customer instincts you don't outsource.
- Design taste.
- Strong technical judgement.
- Fluency in our stack: TypeScript, React, Node, and PostgreSQL.
Benefits
- 100% of health/dental/vision insurance premiums covered by us.
- 401k through Empower.
- Commuter benefits.
- Unlimited PTO with a minimum we require you to take off.
- Flexible work hours and work-from-home policy.
- Yearly education stipend.
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Role Description As the first GTM Engineer at Pogo, you'll partner with our Growth, Sales, Design, and Engineering teams to build AI-powered systems that compound revenue. You'll work on our enterprise AI SaaS product as both a builder and an operator: shipping code that drives pipeline and conversion. - Ship AI-powered workflows that scale our growth and sales motions as a competitive advantage - Audit our existing GTM stack, identify the gaps and redundancies, and start shipping against them fast - Embed with our sales and growth teams to turn their best plays into systems the whole org can run on - Build internal tools and agents that replace manual workflows - lead routing, enrichment, outbound personalization, account research, content distribution, attribution - Know when to reach for off-the-shelf tools and when to build something custom - Partner closely with engineering and design to test new features, give feedback, and dogfood our own AI capabilities for GTM use cases - Publish playbooks and internal guides so wins propagate across the team Qualifications - Likely 2-5 years of professional software engineering experience, with at least some of that applied directly to GTM, growth, or revenue systems - You're a heavy user of AI tools like Claude Code, Cursor, or Codex and have shipped non-trivial things with them - You've built with LLMs and AI agents - think RAG, evals, tool use, prompt engineering - You're hands-on with the modern GTM stack (Clay, HubSpot or Salesforce, Apollo, Cargo, Gong, Outreach/Instantly, etc.) and can navigate APIs, webhooks, and integrations fluently - You have strong product and design taste - the internal tools you build should feel as polished as the product - You think in systems and like turning messy operational problems into clean, automated ones - You have real commercial instinct - you can sit in a sales call or read a growth dashboard and immediately see where leverage exists - You communicate clearly across technical and non-technical stakeholders, especially when things are ambiguous - You've built and maintained production systems used by real users (internal users count) Requirements - Experience at early-stage startups or building your own products - You've shipped AI agents that moved an actual revenue metric, not just demos - Background in RevOps, Marketing Ops, or Sales Engineering before moving fully into building Benefits - Ship real systems that get real usage and move real numbers - pipeline, conversion, retention - Sit at the center of the company. Partner with Growth, Sales, Design, and Engineering - Use the latest tech. Build with the latest coding tools, LLMs, and GTM platforms - Move fast. Ship weekly and get rapid feedback from the teams using what you build - Shape what this function looks like at Pogo as we scale Why you might not be excited about us - Priorities may shift quickly. Oftentimes, we're tackling very ambiguous problems that don't have clear-cut answers. - At times, you'll need to build things in a day: we live and breathe a value called "Calculated Speed". - We don't have structured management (yet!). We don't have the management overhead to provide direction every step of the way. - We expect more than 9 to 5 - raw hours make an impact at our current stage, but we trust each team member to create a flexible work schedule. - We strongly encourage time off to recharge the batteries: in addition to unlimited PTO, we've implemented a minimum 20 days vacation policy.



