• Snowflakeのあらゆる側面における技術的な専門家として活動します。 • お客様自身でSnowflakeの機能を正しく理解し更に拡張して使って頂けるように、ナレッジの共有を含めベストプラクティスに沿ってSnowflakeをデプロイします。 • 顧客と直接手を動かしながら、Snowflakeテクノロジーの実装に関するベストプラクティスを実証し、伝えます。 • 競合他社や補完的な技術やベンダーについての深い理解を持ち、それらとの関係においてSnowflakeをどのように位置づけるかを理解しています。 • システムインテグレータのコンサルタントと協力して、顧客環境でSnowflakeを成功裏に位置付けて展開するための深い技術レベルで作業します。 • 顧客固有の技術的な課題の解決方法に関する指針を提供します。 • プロフェッショナルサービスチームの他のメンバーが専門知識を開発するのをサポートします。 • 製品管理、エンジニアリング、マーケティングと連携して、Snowflakeの製品とマーケティングを継続的に改善します。

• Perform deep-dive assessment of the existing Mule CE integration landscape • Diagnosing root causes of performance, scalability, and stability issues • Optimize throughput, latency, memory usage, and thread management • Improve error handling, monitoring, logging, and alerting mechanisms • Implement best practices for integration design, deployment, and operations • Establish operational runbooks, performance baselines, and governance standards • Provide recommendations for future scalability and platform sustainability

• Design and implement scalable deployment architectures for enterprise customers, ensuring seamless integration into their IT environments. • Deploy and manage cloud, hybrid, and on-premise infrastructures using Kubernetes, Docker, Singularity, and other containerization tools. • Act as the primary technical contact for customers during onboarding, deployment, and troubleshooting, ensuring smooth adoption and long-term satisfaction. • Respond to IT and security assessments, addressing compliance requirements across security, networking, and data privacy. • Collaborate with Product, R&D, and Platform teams to refine deployment processes, improve scalability, and deliver customer feedback into product improvements. • Create and maintain technical documentation, playbooks, and implementation guides to support both internal teams and customer enablement.

• Be a trusted advisor to Bitrise customers, demonstrating how the company addresses their business requirements • Remain up-to-date on industry best practices, allowing you to act as a subject matter expert for our customers around mobile development best practices. • Collaborate with Bitrise product and engineering teams to provide feedback and industry trends to help shape the product roadmap. • Work with developers from our largest customers to debug complex Mobile DevOps issues, with a focus on CI/CD. • Act as technical escalation point for the global support team. • Be a thought leader for Bitrise in the marketplace, including attending and speaking at conferences, hosting webinars, writing blog posts. • Assist the Customer Success Managers to provide technical consultancy during the onboarding of enterprise customers. • Build deep relationships with technical champions within our customer base to enable them to become company advocates. • Drive successful business outcomes across our enterprise customers through educating, training, designing and aiding in implementation of their company solution. • Help shape and execute on our strategies that lead to strong user adoption.