Fulfillment IQ

• Lead full-cycle implementations of Manhattan Active WMS across multiple distribution centers. • Configure and design WMS processes tailored to business needs, including Receiving, Pick, Pack, and Ship workflows. • Collaborate with stakeholders to gather and document requirements, define system design, and ensure alignment with operational goals. • Conduct ongoing analysis of supply chain processes to identify opportunities for improvement. • Create detailed documentation including process flows, use cases, business rules, and system design artifacts. • Manage project timelines, deliverables, budgets, and performance metrics. • Support testing strategies and validate functional changes in WMS. • Provide insights and recommendations to stakeholders on WMS strategy and execution.

Role Description We are seeking a highly experienced Warehouse Management Systems (WMS) Consultant with deep expertise in Manhattan Active WMS to lead and support a large-scale WMS transformation across our distribution network. This role is both strategic and hands-on, requiring strong technical, functional, and leadership capabilities. You will be responsible for designing, configuring, testing, and deploying Manhattan Active WMS solutions, while also serving as a key consultant between business operations and engineering. Key Responsibilities - Lead full-cycle implementations of Manhattan Active WMS across multiple distribution centers. - Configure and design WMS processes tailored to business needs, including Receiving, Pick, Pack, and Ship workflows. - Collaborate with stakeholders to gather and document requirements, define system design, and ensure alignment with operational goals. - Conduct ongoing analysis of supply chain processes to identify opportunities for improvement. - Create detailed documentation including process flows, use cases, business rules, and system design artifacts. - Manage project timelines, deliverables, budgets, and performance metrics. - Support testing strategies and validate functional changes in WMS. - Provide insights and recommendations to stakeholders on WMS strategy and execution. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Business, or related field; or equivalent work experience. - 8+ years of consulting experience in Supply Chain for Retail, or Consumer Goods industries. - Minimum of 2 full-cycle implementations of Manhattan Active WMS. - Strong hands-on experience with Manhattan Active WMS and configuration. - Experience with Manhattan Proactive Extension development. - Strong working knowledge of standard warehouse processes – receiving, putaway, cross dock, pick/pack and shipping. - Familiarity with JSON and Postman for API testing and integration. - Experience with Configuration Director and managing multi-configuration environments. - Proficiency in Agile methodologies and project execution. - Excellent communication and stakeholder management skills, including executive-level engagement. - Strong analytical, problem-solving, and troubleshooting capabilities. Preferred Qualifications - Experience with system integration technologies and cloud platforms such as Google Cloud Platform (GCP) and AWS. - Experience with integration between WMS and business ERP systems. - Knowledge of distribution center transportation and logistics. - Experience with Manhattan SCI reporting and analytics tools. What Success Looks Like in the First 90 Days - 30 Days In: Gain a clear understanding of the client environment, current WMS setup, and ongoing project scope. - Familiarize yourself with Manhattan Active WMS configurations, integrations, and key workflows (receiving, putaway, picking, packing, shipping). - Build strong working relationships with stakeholders across business, operations, and engineering teams. - Review existing documentation, configurations, and open issues to identify key gaps and improvement opportunities. - Contribute to initial discussions around requirements, system design, and testing strategies. - 60 Days In: Drive solution design and participate in configuration and integration planning. - Lead workshops and design sessions with stakeholders. - Identify risks, gaps, and optimization opportunities in processes and systems. - Support SIT/UAT planning and execution readiness. - Demonstrate progress in implementation milestones and solution alignment. - 90 Days In: Independently manage end-to-end deliverables for assigned areas within the WMS implementation. - Successfully support or lead go-live readiness and deployment activities, ensuring a smooth transition to production. - Provide strategic input on WMS design, integrations, and future enhancements. - Deliver measurable improvements in process efficiency, system stability, and operational performance. - Be recognized as a trusted consultant by stakeholders, contributing to both technical execution and business outcomes. Key Performance Indicators (KPIs) - Project Delivery: Timely completion of WMS implementations and project milestones. - System Quality & Stability: Reduction in post-go-live defects and improved system performance. - Process Efficiency Improvement: Measurable improvements in warehouse operations (productivity, accuracy, cycle time). - Stakeholder Satisfaction: Positive feedback from business, operations, and technical stakeholders. - Testing & Go-Live Success: High test case pass rates and smooth go-live with minimal rework. Benefits - Comprehensive health and dental coverage for you and your family (region-specific plans). - Employee wellness programs where applicable. - Competitive paid time off (PTO), sick leave, and public holidays. - Flexible leave policies that respect local labor standards. - Retirement savings programs and employer contributions. - Dedicated learning and development budget. - Support for skills development, leadership growth, and career progression. - Remote and hybrid work options. - Flexible working hours aligned to role and client needs. - Equipment and workstation allowances. - Internet and business travel reimbursements. - Employee stock options (ESOP), where applicable. - Team events, meetups, and company offsites.

• Lead and support WMS implementation and configuration projects end-to-end. • Analyze business, functional, and integration requirements to design effective WMS solutions. • Configure core WMS modules: Inbound, Outbound, Inventory, Returns, Picking, Shipping, etc. • Collaborate with internal and client teams to develop custom logic using client configuration and extensibility tools. • Support API testing (e.g., Postman) and manage system integrations with ERP, OMS, TMS, and MHE/automation systems. • Write, review, optimize, and maintain SQL queries and stored procedures within relational databases (e.g., Oracle, MySQL). • Perform root-cause analysis, debugging, and performance tuning (queries, stored procedures, indexing, execution plans). • Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases. • Troubleshoot production issues and resolve both functional and technical problems within defined SLAs. • Participate in Agile ceremonies and contribute to continuous improvement initiatives. • Maintain high-quality documentation: technical designs, test plans, runbooks, and configuration records.

• The SCALE WMS Consultant is responsible for leading the SCALE WMS implementation. • Actively participate in the SCALE WMS design, configuration and WMS implementation projects. • Serve as the subject matter expert on Manhattan Associates (MA) SCALE WMS. • Collaborate with client’s team during software design process to understand business requirements, Issues, and changes to existing functionalities. • Documentation of Requirements, SOP documents creation. • Translate the user requirements into functional and technical design, application configuration. • Documenting all aspects of the system (e.g. URS, process flows, functional specifications, technical design, application configuration, test scenarios, Support document etc.) according to internal procedures. • Coordinates problem solution with multiple external Vendors for TMS, Packing & Conveyor system. • Facilitate and support functional and user acceptance testing. • Troubleshoot operational and technical issues within SCALE and integrations. • Drive operational efficiency through people, process, and technical improvements. • Coordinate with Manhattan Associates development and support teams as needed.

• Lead and support WMS implementation and configuration projects end-to-end. • Analyze business, functional, and integration requirements to design effective WMS solutions. • Configure core WMS modules: Inbound, Outbound, Inventory, Returns, Picking, Shipping, etc. • Collaborate with internal and client teams to develop custom logic using client configuration and extensibility tools. • Support API testing (e.g., Postman) and manage system integrations with ERP, OMS, TMS, and MHE/automation systems. • Write, review, optimize, and maintain SQL queries and stored procedures within relational databases (e.g., Oracle, MySQL). • Perform root-cause analysis, debugging, and performance tuning (queries, stored procedures, indexing, execution plans). • Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases. • Troubleshoot production issues and resolve both functional and technical problems within defined SLAs. • Participate in Agile ceremonies and contribute to continuous improvement initiatives. • Maintain high-quality documentation: technical designs, test plans, runbooks, and configuration records.

• The SCALE WMS Consultant is responsible for leading the SCALE WMS implementation. • Actively participate in the SCALE WMS design, configuration and WMS implementation projects. • Serve as the subject matter expert on Manhattan Associates (MA) SCALE WMS, based on an in-depth knowledge of functional areas such as Inbound, Outbound, Inventory management, MHE, and the unique business activity requirements of the client. • Collaborate with client’s team during software design process to understand business requirements, issues, and changes to existing functionalities. • Documentation of Requirements, SOP documents creation. • Facilitate and support functional and user acceptance testing. • Troubleshoot operational and technical issues within SCALE and integrations. • Drive operational efficiency through people, process, and technical improvements.

• Lead and support WMS implementation and configuration projects end-to-end. • Analyze business, functional, and integration requirements to design effective WMS solutions. • Configure core WMS modules: Inbound, Outbound, Inventory, Returns, Picking, Shipping, etc. • Collaborate with internal and client teams to develop custom logic using client configuration and extensibility tools. • Support API testing (e.g., Postman) and manage system integrations with ERP, OMS, TMS, and MHE/automation systems. • Write, review, optimize, and maintain SQL queries and stored procedures within relational databases (e.g., Oracle, MySQL). • Perform root-cause analysis, debugging, and performance tuning (queries, stored procedures, indexing, execution plans). • Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases. • Troubleshoot production issues and resolve both functional and technical problems within defined SLAs. • Participate in Agile ceremonies and contribute to continuous improvement initiatives. • Maintain high-quality documentation: technical designs, test plans, runbooks, and configuration records.

Role Description The SCALE WMS Consultant is responsible for leading the SCALE WMS implementation and will actively participate in the SCALE WMS design, configuration, and WMS implementation projects. Serve as the subject matter expert on Manhattan Associates (MA) SCALE WMS, based on an in-depth knowledge of functional areas such as: - Inbound - Outbound - Inventory management - MHE - Unique business activity requirements of the client Key Responsibilities include: - Manhattan Scale WMS implementation & Support. - Perform system configuration of Manhattan Associates SCALE WMS. - Collaborate with client’s team during software design process to understand business requirements, issues, and changes to existing functionalities. - Documentation of Requirements, SOP documents creation. - Translate user requirements into functional and technical design, application configuration. - Document all aspects of the system (e.g. URS, process flows, functional specifications, technical design, application configuration, test scenarios, support documents, etc.) according to internal procedures. - Coordinate problem solution with multiple external vendors for TMS, packing & conveyor system. - Facilitate and support functional and user acceptance testing. - Troubleshoot operational and technical issues within SCALE and integrations. - Drive operational efficiency through people, process, and technical improvements. - Coordinate with Manhattan Associates development and support teams as needed. Qualifications - Bachelor’s degree required; preference given to candidates with a degree in Engineering or a related field. - 5 years of experience with Manhattan Scale implementations. - Strong understanding of supply chain principles with expertise in warehouse management. - Complete understanding of inbound, inventory, and outbound in a warehouse. - PL/SQL expertise, cloud basic understanding. - Hands-on with SSRS, MHE, new site rollout, automation. - Good knowledge of implementing and supporting ERP integration with SCALE. - Ability to provide front-line support to warehouse staff from training through daily support. - Experience troubleshooting Manhattan WMS and LMS applications. - Extensive hands-on experience supporting Manhattan SCALE WMS in high-volume, multiple warehouses, and multiple building operations. Requirements - Implementation Success: Timely completion of configuration, integrations, and rollout milestones. - System Stability: Reduced defects during UAT/go-live, minimal post-deployment issues. - Process Alignment: Accurate documentation (URS, SOPs, test cases), business requirements mapped effectively into SCALE. - Operational Efficiency: Improved warehouse KPIs (inventory accuracy, order fulfillment rates, throughput). - Collaboration: Positive client and cross-vendor feedback, effective coordination with Manhattan Associates and integration partners. - Support & Training: Timely issue resolution, successful knowledge transfer, and end-user adoption. Benefits - Work That Matters: Be part of projects that reshape the supply chain industry and create real-world impact. - Career Growth That Matters: Opportunities for training, mentorship, and new challenges. - Flexibility to Thrive: Options for remote, hybrid, or on-site work. - We Celebrate You: Recognition of contributions and milestones with rewards. - A Collaborative Culture: Work alongside some of the brightest minds in the industry. - Employee Health: Supplementary benefits plan including medical coverage and wellness program. - Time Off: Paid time off including statutory vacation, sick leave, and public holidays. - Professional Growth: Dedicated learning and development budget. - Flexible Work: Access to flexible work hours and remote flexibility. - Perks: Reimbursement for business travel, internet, workstation costs, and anniversary rewards. - Community Engagement: Team events and in-person organizational meetups.

Role Description We are seeking a Warehouse Management System (WMS) Consultant with a solid foundation in supply chain operations and WMS implementations. Candidates with experience across WMS platforms (e.g., Manhattan, Blue Yonder, HighJump, SAP EWM, etc.) and strong knowledge of warehouse processes are encouraged to apply. Suitable candidates will receive client-specific training during onboarding. This role blends technical aptitude and functional expertise to implement, configure, and support WMS solutions tailored to our clients’ business needs, with a strong emphasis on advanced SQL (including stored procedures) and hands-on troubleshooting across application, integration, and database layers. Key Responsibilities - Lead and support WMS implementation and configuration projects end-to-end. - Analyze business, functional, and integration requirements to design effective WMS solutions. - Configure core WMS modules: Inbound, Outbound, Inventory, Returns, Picking, Shipping, etc. - Collaborate with internal and client teams to develop custom logic using client configuration and extensibility tools. - Support API testing (e.g., Postman) and manage system integrations with ERP, OMS, TMS, and MHE/automation systems. - Write, review, optimize, and maintain SQL queries and stored procedures within relational databases (e.g., Oracle, MySQL). - Perform root-cause analysis, debugging, and performance tuning (queries, stored procedures, indexing, execution plans). - Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases. - Troubleshoot production issues and resolve both functional and technical problems within defined SLAs. - Participate in Agile ceremonies and contribute to continuous improvement initiatives. - Maintain high-quality documentation: technical designs, test plans, runbooks, and configuration records. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related field. - 1-3 years of experience in WMS implementations or supply chain execution systems. - Strong techno-functional background in any WMS platform. - Deep understanding of warehouse workflows: receiving, picking, packing, shipping, returns, etc. - Advanced proficiency in SQL, including designing and optimizing stored procedures, complex queries, indexing, and performance tuning on relational databases (e.g., Oracle, MySQL). - Experience with API testing tools and system integrations (ERP/OMS/TMS/MHE). - Demonstrable troubleshooting and debugging skills across application, integration, and data layers. - Excellent interpersonal, documentation, and communication skills. - Ability to work effectively with cross-functional and geographically distributed teams. Preferred / Nice to Have - Experience integrating WMS with Goods-to-Person, AS/RS, or other automation technologies. - Exposure to OMS, TMS, or EDI messaging standards. - Experience in Agile/DevOps environments. Travel Requirements This position requires approximately 50% travel initially, with the potential to increase up to 75% over the next six months. Month-to-Month Activities (Summary) - Months 1–2: Onboarding, deep dive into WMS platforms, familiarize with supply chain workflows, shadow implementation teams, review documentation and tools (SQL, API testing). - Months 3–4: Engage with clients for requirement gathering, analyze business processes, draft functional specifications, participate in Agile ceremonies, start basic configuration tasks. - Months 5–6: Lead configuration of core WMS modules (Inbound, Outbound, Inventory), collaborate on integrations (ERP, OMS, TMS), support SIT/UAT phases, begin troubleshooting and optimization. - Months 7–9: Drive end-to-end implementation for mid-sized projects, manage custom logic development, oversee API testing and database queries, contribute to continuous improvement initiatives. - Months 10–12: Lead strategic WMS deployments, mentor junior team members, refine integration strategies, provide roadmap inputs, deliver measurable outcomes (uptime, cost optimization), and support post-go-live enhancements. Key Performance Indicators (KPIs) - Customer Success: Requirements captured accurately, high customer satisfaction scores, successful implementation, and go-live support. - Product Delivery: Sprint velocity maintained, timely delivery of WMS configurations and integrations, minimal requirement-related defects during SIT/UAT. - Market Insights: Quality of competitive research on WMS trends, actionable recommendations for process improvements adopted by stakeholders. - Collaboration: Positive feedback from internal teams and clients, effective cross-functional alignment during Agile ceremonies and project phases. - Business Impact: Improved WMS adoption rates, measurable cost optimization for clients, influence on revenue through successful implementations and potential upsell opportunities. Benefits - Comprehensive health insurance plans for you and your family. - Generous paid time off (PTO), sick leave, and paid public holidays. - 401(k)-retirement savings plan to help you plan for your future. - Dedicated learning and development budget to support your career growth. - Flexible work hours and remote work options. - Business and client travel reimbursement, internet and workstation reimbursements, anniversary rewards, and employee stock options (ESOP). - Participation in team events and in-person organizational meetups. Life at Fulfillment IQ Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees. Learn More About Us - Website: fulfillmentiq.com - LinkedIn: Fulfillment IQ - Spotify: eCom Logistics Podcast Spotify - YouTube: eCom Logistics Podcast YouTube

• Establish and manage a structured program governance framework, including cadence, reporting, and decision-making protocols • Develop and track an integrated program plan aligned to implementation phases • Ensure adherence to key milestones, timelines, and delivery outcomes • Act as the primary liaison across internal stakeholders, leadership teams, and external vendors • Facilitate status meetings, working sessions, and steering committees • Provide oversight and validation of vendor execution plans • Review system configurations, design decisions, and integration approaches • Ensure alignment between system capabilities, operational workflows, and business requirements • Identify, track, and mitigate risks, issues, and dependencies • Drive escalation management and timely resolution • Provide structured reporting on program health, risks, and key decisions • Enable visibility and support executive-level decision-making