• Support the execution of client implementations and ensure operational excellence across our PMO • Own project administration, coordination, and follow-through across multiple client engagements • Maintain and manage project plans in Asana (milestones, tasks, dependencies) • Prepare meeting agendas, capture notes, and distribute recaps • Track action items and ensure timely follow-up across stakeholders • Maintain RAID logs (risks, issues, actions, dependencies) • Prepare status reports and internal updates • Ensure documentation is complete, accurate, and up to date • Coordinate client-facing follow-ups and next steps • Track outstanding deliverables and proactively follow up • Support training logistics and completion tracking • Maintain client-facing documentation and timelines • Draft client communications and status updates • Monitor project health, risks, and timelines • Compile risks and support mitigation planning • Assist with internal coordination across data, product, and CS teams • Support end-user rollout readiness and communication • Learn TeamBuilder implementation processes; fully own admin, tracking, and coordination • Begin leading portions of implementations (workstreams, smaller clients, or phases) • Progress to independently owning smaller implementations end-to-end • Take on more complex projects with increasing autonomy

• Develop comprehensive project plans, including details on project scope, objectives, deliverables, and prepare timelines, communication plans, and resourcing. • Support the project teams, collaborate with client stakeholders to identify project requirements and establish clear project goals. • Allocate and manage project resources efficiently. • Leverage AI project management tools to enhance scheduling accuracy, forecast project trends, identify potential risks, and streamline documentation. • Monitor resource utilization to ensure optimal productivity and utilization. • Lead and motivate project teams, fostering a collaborative and productive work environment. • Assign tasks, provide guidance, and facilitate effective communication among team members. • Identify potential project risks and develop mitigation strategies. • Proactively address issues and obstacles that may arise during project execution to minimize disruptions and ensure timely delivery. • Establish and maintain strong relationships with stakeholders, including clients, internal teams, and external vendors. • Regularly communicate project status, progress, and updates to ensure alignment and manage expectations. • Monitor project budgets and proactively mitigate trending project overages. • Report monthly to leadership on finance on project metrics. • Prepare project reports, status updates, and documentation to keep stakeholders informed. • Maintain accurate project records, including documentation of decisions, changes, and approvals. • Continuously explore AI-assisted innovations that enhance productivity, reduce manual effort, and support data-driven decision making across the project lifecycle. • Collaborate with cross-functional teams as required. • Assist with various special projects for stakeholders as required.

• Drive end-to-end coordination across the product development lifecycle, including formulation, design, bottle/packaging design, and related project phases. • Own project timelines and ensure teams keep project management tools current. • Follow up with stakeholders on deadlines, open tasks, and deliverables. • Keep priorities clear so the team stays focused on the most important work. • Help ensure products move successfully from development through launch. • Potentially support go-to-market coordination, including cross-functional follow-through with marketing on launch-related work such as email and SMS campaigns.

• Build, maintain, and improve program applications in our application management system, including tracking system updates, testing changes, troubleshooting errors, and resolving issues throughout the year. • Create, maintain, and improve tracking systems and operational workflows for various projects, including student enrollment processes, language testing, Pre-Departure requirements, and other operational initiatives that support students throughout their program journey. • Analyze existing processes, identify opportunities for improvement, and create scalable solutions through technology, documentation, and workflow enhancements. • Create, distribute, and train the team on specific projects and processes, including developing clear SOPs, training materials, and process documentation under the direction of the Associate Manager and Director of Sales Operations. • Manage the process and maintain systems for enrolling students in travel insurance, including data tracking, audits, and troubleshooting enrollment issues. • Provide support to the Sales team with application, billing, and technical support inquiries. • Create content for and maintain the enrollment process for student Pre-Departure online courses in Canvas, including updates, testing, and system improvements. • Assist with awarding the Global Navigator Scholarship using our application system and support accurate communication of award decisions to students and families. • Learn, maintain, and troubleshoot department technology platforms, identifying opportunities to improve efficiency and user experience. • Participate in an in-person training each year and consistently work to develop your skills. • Flexibility to work some evening and weekend hours to meet deadlines. • When available, international travel up to once per year to chaperone student group flights. • Responsible for providing emergency support during 1-2 travel weekends per year. • Other duties as assigned.