• Own the supply chain from factory to customer • Forecast demand, plan inventory, and ensure stock levels • Negotiate aggressively with international suppliers • Manage freight, compare quotes, and make cost vs speed decisions • Ensure orders go out fast, accurately, and cost-effectively • Keep inventory synced and flowing across Amazon and our website • Build SOPs, dashboards, and processes that scale

• Desarrollo de proyectos ecommerce/web: gestionar proyectos de principio a fin. • Interlocución con clientes: ser el punto de contacto principal a nivel técnico. • Coordinación con equipos multidisciplinares: trabajar con diferentes especialistas (Diseño, UX). • Control de calidad y documentación: defender la calidad en las entregas. • Optimización continua: proponer mejoras en los procesos y buscar nuevas formas de maximizar la eficiencia.

• Defines and drives product goals, priorities, and backlog execution for the global eCommerce value stream • Owns backlog prioritization to maximize business value, breaking epics and features into delivery‑ready stories aligned to regional and global priorities • Elicits, documents, and owns business and functional requirements • Demonstrates strong understanding of end-to-end business processes and ensures solutions align to real business problems and outcomes • Owns and manages the regional product backlog end to end, including prioritization, stakeholder alignment, and delivery coordination • Acts as the primary business point of contact for regional stakeholders • Ensures cross-functional dependencies are articulated, managed, and addressed by all constituents • Provides customer support via system documentation, demos and direct conversation

Role Description They are looking for a Retention Strategist to lead client retention initiatives, develop lifecycle marketing strategies, and drive measurable improvements in customer lifetime value and subscriber retention. - Serve as the primary strategic advisor and point of contact for retention marketing clients. - Develop and execute retention strategies focused on increasing customer lifetime value (LTV), improving retention, and reducing churn. - Build and optimize customer lifecycle programs, including email and SMS automations, segmentation strategies, and retention flows. - Own campaign planning and retention calendars across multiple client accounts. - Conduct cohort analyses to identify customer behavior trends, retention opportunities, and growth insights. - Analyze performance data and provide actionable recommendations to improve retention outcomes. - Collaborate closely with Klaviyo Specialists, designers, and copywriters to execute retention initiatives. - Lead retention-focused projects and ensure timely, high-quality delivery across client accounts. - Stay current on industry trends, subscription commerce best practices, and retention marketing innovations. - Build strong client relationships and contribute to long-term client satisfaction and retention. Qualifications - 4+ years of experience in retention marketing, lifecycle marketing, CRM, or customer retention roles. - Strong expertise in Klaviyo, including flows, automations, segmentation, reporting, and lifecycle strategy. - Proven experience conducting cohort analysis and using customer data to drive retention decisions. - Experience working with e-commerce, DTC, or subscription-based brands. - Strong analytical and problem-solving skills with the ability to translate data into strategic recommendations. - Excellent client-facing communication and stakeholder management abilities. - Experience managing multiple accounts or projects simultaneously in a fast-paced environment. - Familiarity with subscription platforms such as ReCharge, Skio, or similar tools is a plus. - Strong understanding of customer lifecycle marketing and subscription commerce models. - Comfortable leveraging AI tools such as Claude, ChatGPT, or similar platforms to improve efficiency and workflow. Benefits - Full remote flexibility. - Competitive salary. - Opportunity to work with high-growth subscription CPG brands. - Collaborative international team with strong retention marketing expertise. - Exposure to advanced lifecycle marketing, subscription commerce, and e-commerce growth strategies. - Long-term growth opportunities within a rapidly expanding agency.