• Defines and drives product goals, priorities, and backlog execution for the global eCommerce value stream • Owns backlog prioritization to maximize business value, breaking epics and features into delivery‑ready stories aligned to regional and global priorities • Elicits, documents, and owns business and functional requirements • Demonstrates strong understanding of end-to-end business processes and ensures solutions align to real business problems and outcomes • Owns and manages the regional product backlog end to end, including prioritization, stakeholder alignment, and delivery coordination • Acts as the primary business point of contact for regional stakeholders • Ensures cross-functional dependencies are articulated, managed, and addressed by all constituents • Provides customer support via system documentation, demos and direct conversation

Role Description They are looking for a Retention Strategist to lead client retention initiatives, develop lifecycle marketing strategies, and drive measurable improvements in customer lifetime value and subscriber retention. - Serve as the primary strategic advisor and point of contact for retention marketing clients. - Develop and execute retention strategies focused on increasing customer lifetime value (LTV), improving retention, and reducing churn. - Build and optimize customer lifecycle programs, including email and SMS automations, segmentation strategies, and retention flows. - Own campaign planning and retention calendars across multiple client accounts. - Conduct cohort analyses to identify customer behavior trends, retention opportunities, and growth insights. - Analyze performance data and provide actionable recommendations to improve retention outcomes. - Collaborate closely with Klaviyo Specialists, designers, and copywriters to execute retention initiatives. - Lead retention-focused projects and ensure timely, high-quality delivery across client accounts. - Stay current on industry trends, subscription commerce best practices, and retention marketing innovations. - Build strong client relationships and contribute to long-term client satisfaction and retention. Qualifications - 4+ years of experience in retention marketing, lifecycle marketing, CRM, or customer retention roles. - Strong expertise in Klaviyo, including flows, automations, segmentation, reporting, and lifecycle strategy. - Proven experience conducting cohort analysis and using customer data to drive retention decisions. - Experience working with e-commerce, DTC, or subscription-based brands. - Strong analytical and problem-solving skills with the ability to translate data into strategic recommendations. - Excellent client-facing communication and stakeholder management abilities. - Experience managing multiple accounts or projects simultaneously in a fast-paced environment. - Familiarity with subscription platforms such as ReCharge, Skio, or similar tools is a plus. - Strong understanding of customer lifecycle marketing and subscription commerce models. - Comfortable leveraging AI tools such as Claude, ChatGPT, or similar platforms to improve efficiency and workflow. Benefits - Full remote flexibility. - Competitive salary. - Opportunity to work with high-growth subscription CPG brands. - Collaborative international team with strong retention marketing expertise. - Exposure to advanced lifecycle marketing, subscription commerce, and e-commerce growth strategies. - Long-term growth opportunities within a rapidly expanding agency.

Title: Content Experience Strategist Location: US Department: Marketing Job Description: Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our “Win as One” mentality ensures that our team’s success is directly linked to Client, Shareholder and Employee Satisfaction. Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years, we are committed to our employees’ total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN – because being YOU thrives here. Summary: We’re looking for a Content Experience Strategist to create compelling, high‑performing content marketing assets that look as good as they read. This role sits at the intersection of content strategy, brand storytelling, and design execution, owning assets from concept through final delivery. The Content Experience Strategist will support the development and execution of B2B content strategies that drive awareness, engagement, and demand across financial services and capital markets audiences. This role is ideal for a design‑oriented marketer who understands how to visually convey complex financial topics and can translate them into clear, compelling, and compliant content across multiple channels. Responsibilities: Campaign & Program Support - Create content for integrated marketing campaigns across web, email, events, and paid channels - Align content to specific personas (e.g., CFOs, finance teams, legal, compliance, investors) and stages of the buyer journey - Ideate content calendars, campaign timelines, and asset tracking Collaboration & Stakeholder Management - Partner with internal subject matter experts, compliance, legal, and product teams to gather insights and review content - Collaborate with sales and demand generation teams to support enablement and pipeline goals - Manage feedback and revisions efficiently to meet deadlines - Coordinate with the partnerships team to develop and execute co-branded collateral, ensuring alignment across messaging, brand standards, and joint go-to-market objectives Performance & Optimization - Track and analyze content performance using tools such as Hubspot, HighSpot, etc. - Use insights to optimize messaging, formats, and distribution strategies - Support A/B testing and continuous improvement of content assets Qualifications: - 3–5 years of experience in content marketing or communications - Proven design experience and familiarity with the Adobe Creative Suite - An AI power user who is adept at creating the right prompts for the right content - Strong writing, editing, and proofreading skills with exceptional attention to detail - Ability to manage multiple projects and deadlines simultaneously - Experience developing long and short form thought leadership assets - Familiarity with financial reporting, regulatory disclosure, compliance, or investor communications preferred but not required It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. #BI-Remote

• Content Calendar Execution: Plan, schedule, and maintain a consistent content calendar across key social platforms, specifically Meta (Facebook and Instagram). • Asset Creation: Design and develop basic marketing content, including posts, captions, and visual assets, while maintaining absolute brand consistency. • Community Management: Drive page strategy and engagement by monitoring social channels, responding promptly to comments, and interacting with direct messages. • Performance Analytics: Track, analyze, and report on social media performance metrics to continually optimize engagement and growth. • Marketing Support: Contribute creative inputs to general marketing initiatives, blog posts, and overarching brand campaigns. • Customer Support: Manage inbound customer inquiries across email, chat, and social helpdesks, ensuring professional, timely resolutions for order queries and product questions. • Shopify Store Maintenance: Assist with the day-to-day management, health, and hygiene of the Shopify e-commerce platform, including supporting accurate order processing. • Email Marketing: Create customer email content and build communication flows to enhance retention and customer lifetime value. • SEO & Insights: Support search engine optimization (SEO) initiatives and actively monitor customer feedback trends to report recurring platform or product issues. • Administrative Management: Maintain a calendar of major promotional dates, product launches, and seasonal campaigns.