• Reporting to the Manager Mortgage Operations, the Mortgage Operations Specialist is responsible for supporting Originations by providing customer service for processing documents. • Ensuring accurate data input, collaborating with internal/external stakeholders and prioritizing efficiencies. • Communicates effectively both verbally and written to internal and external stakeholders when documents are incomplete, or additional information is required. • Maintains and utilizes salesforce dashboards to track and manage deals in pipeline. • Reviews and approves supporting documents according to HTB’s risk appetite and policies.

• Collaborate with the Product Operations team on the production, delivery and support of ANet’s products: • Create and revise assessments in ANet’s Assessment Creation Tool: select items, complete layout, and adhere to ANet’s style guide and assessment design principles • Create and revise English and/or Spanish assessments in the third-party platform by selecting items, completing layout, and adhering to ANet’s style guide and assessment design principles • Complete quality assurance (QA) testing of ANet’s online assessment delivery system (ADS) and its integration with ANet’s Assessment Creation Tool • Implement improvements to items and assessments based on editor and team input • Collaborate on special projects, including, but not limited to: • Build and review assessments in third-party assessment delivery platforms for major national partnerships • Support student accommodations with ANet assessments, ensuring all students have an equitable experience • Support emerging production needs related to assessment creation, posting, and administration

• Align the FinOps operating model with Azure-specific structures, including Management Groups, Subscriptions, and Resource Groups. • Define clear roles across Finance, Azure Engineering, and Product owners to eliminate ownership gaps. • Establish global tagging policies and utilize Azure Policy to automate governance and cost attribution compliance. • Partner with Finance to develop sophisticated showback/chargeback models using Azure Cost Management + Billing. • Build logic for shared cost allocation, specifically addressing shared services like Azure ExpressRoute, shared Hub-and-Spoke networking, and Azure Firewall. • Leverage Azure’s consumption data to move from static annual budgets to dynamic, consumption-based forecasting. • Collaborate with DevOps teams to design a "Rightsizing Playbook" focusing on Azure-specific levers. • Develop strategies for Azure Reservations and Azure Savings Plans for compute, ensuring alignment with long-term engineering roadmaps. • Maximize value by identifying opportunities to apply existing on-premises SQL and Windows Server licenses to Azure resources. • Create and deliver Azure-specific FinOps workshops.

• Drive regional service level performance, ensuring achievement of KPIs, SLAs, and customer satisfaction targets • Provide hands-on leadership and daily facilitation to field service technicians and supervisors • Promote and enforce a strong safety culture, ensuring compliance with all safety policies, procedures, and regulatory requirements • Plan and monitor regional training programs for field service technicians in alignment with corporate standards • Optimize technician productivity through effective scheduling, territory alignment, and workload balancing • Identify opportunities for process improvement and participate in continuous improvement initiatives.