Role Description We are looking for a NOC engineer to oversee our client networks and computer Servers/Systems. In this role, you will be responsible for: - Monitoring the performance and capacity of our computer servers/systems - Troubleshooting problems - Responding to network issues - Configuring system hardware - Managing system back-ups To ensure success as a NOC engineer, you should demonstrate: - Knowledge of network and Server infrastructure monitoring - L1 level troubleshooting skills - The ability to work flexible hours A skilled NOC Engineer will be able to diagnose and resolve network issues without causing extended downtime of the IT systems. Qualifications - Knowledge of network and Server infrastructure monitoring - L1 level troubleshooting skills - Ability to work flexible hours Requirements - Experience in monitoring performance and capacity of computer servers/systems - Ability to troubleshoot problems and respond to network issues - Experience in configuring system hardware and managing system back-ups Benefits - Inclusive workplace - Encouragement of individuality and growth - Prioritization of well-being

• Perform administrative duties such as answering phones, scheduling appointments, and managing documentation • Maintain accurate records related to binding activities, including policy issuance and endorsements • Assist in coordinating binding processes, ensuring timely execution and compliance • Monitor inventory levels of binding materials and reorder as needed • Verify the accuracy of binding documents and adherence to standards • Work closely with underwriters, agents, and other stakeholders to facilitate smooth operations • Address operational challenges promptly and proactively • Enforce company policies and guidelines within the binding department

• Work on international projects (all over the world) • Handle wind power-related services in offshore and onshore environments • Inspect and provide maintenance for wind turbines

Role Description We are looking for talented individuals with the experience and motivation to join our innovative team. This is an entry level position that serves as the foundation of the Fulfillment team. The person is responsible for electronically delivering Precisely products to customers and partners in a timely manner. In addition, the role will close any issues customers may have accessing their products and maintaining their software license keys. This role is transactional by nature, emphasizing accurate and timely completion of tasks. Typically, it does not involve mentoring responsibilities or participation in strategic planning. - Utilize systems such as Salesforce and Precisely Key Generation tools for the fulfillment of various products - Ensure product delivery of software and keys, data and SaaS as part of the final step prior to invoicing the customer and recognizing revenue - Work under tight financial deadlines, especially during month-end and quarter-end closures - Ensure we are meeting audit requirements as part of revenue recognition - Fulfillment case triage - Provide license keys at customer request that include only functionality that a customer has paid for, and no additional functionality that the customer has not paid - Ensure customers can run the software within the scope and restrictions of their contract (restriction examples include Operating System, usage capacity, location, etc.) - Ensure customers have access to support sites for downloading resources - Maintain strict processes for case creation and overseeing the Fulfillment queue Qualifications - Bachelor’s degree or equivalent work experience - Minimum 5 years of experience in fulfillment, operations, customer support, or system-based administrative role - Strong organizational, analytical skills and attention to detail - Problem solving abilities, logical troubleshooting approach - Comfortable working in various business and proprietary systems and software applications - Ability to work under pressure of financial end of term timelines to complete order delivery - Experience of collaborating within a cross-functional organization - Previous experience in a back-office order process role with managing multiple tasks simultaneously - Previous CRM experience (Salesforce preferred) - Strong professional oral and written communication skills in English - Demonstrates proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams, with advanced Excel skills being essential - Ability to work outside regular shift hours during month‑end and quarter‑end close periods - Ability to work effectively from home - Travel is NOT required Preferred Skills - Salesforce certification is a bonus point - Familiarity with case management or ticketing system - Experience working with global partners/customers - Experience collaborating with global and cross functional team across time zones - Prior fulfillment role exposure (software, data, or SaaS fulfillment) AI Skills/Knowledge - Skilled at utilizing CoPilot or other AI tools effectively Work Schedule The candidate will follow an AMER-aligned schedule, with Pacific hours from 09:30 PM to 06:30 AM IST, Tuesday to Saturday. When daylight saving time ends in AMER, the IST working hours will shift to 10:30 PM to 07:30 AM. The hours will adjust again when daylight saving time starts. During the initial 1-2 months of training, the candidate will work Monday to Friday to support the training process. Application Notice Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.