The COATS Company

• Develop, maintain, and expand the commercial relationship with existing large and multi-site strategic clients • Proactively contacting clients to maintain a consistent high level of corporate customer service • Work with executive team to strategize big picture for overall sales direction and support • Develop, assess and maintain strategies for successfully expanding Channel Sales and strategic partnerships, in addition to existing market segments • Create tactical plans and execute on these plans to deliver critical growth aligned with corporate strategy • Manage key customer relationships • Grow and develop existing clients, together with generating new business • Develop account plans and manage sales pipeline to achieve sales targets and drive successful results • Increase key account base by developing and maintaining a pipeline of prospective clients and leveraging a strong network of contacts • Provide professional account management, product training, advertising programs and product and price administration programs to assigned National accounts with an emphasis on continuously increasing revenue • Monitor customer, market and competitor activity • Evaluate trends and competitive strategies • Develop accurate sales forecasts and reports that allow management to effectively capitalize on opportunities, manage issues and measure performance • Develop and track key sales metrics for all growth initiatives • Monitor and report sales achievements for the executive management team • Represent the organization favorably and in accordance with established Company standards at all times • Travel up to 50% of the time both nationally and to corporate headquarters as required. • Other duties as assigned by management

• Drive regional service level performance, ensuring achievement of KPIs, SLAs, and customer satisfaction targets • Provide hands-on leadership and daily facilitation to field service technicians and supervisors • Promote and enforce a strong safety culture, ensuring compliance with all safety policies, procedures, and regulatory requirements • Plan and monitor regional training programs for field service technicians in alignment with corporate standards • Optimize technician productivity through effective scheduling, territory alignment, and workload balancing • Identify opportunities for process improvement and participate in continuous improvement initiatives.

• Drive actions to improve key performance indicators in customer satisfaction, sales (installs), distributor sales network growth, full shop product category growth, direct service revenue, direct service profitability, direct service network growth, third party sales/service network growth and fix right first time two days (FRFT2D) through daily management and process improvements. • Develop and foster key relationships with the proper stakeholders at key account customers to minimize customer equipment downtime and improve customer satisfaction. • Develop and implement action items for territory development (customers, product lines, etc.) • Manage and support Field Service Technicians • Conduct weekly meetings for the following topics: Territory KPI review Technician discussion (training gaps, performance issues, etc.) Review of any issues that were escalated. Communicate/review any business updates, process changes and other critical info. Ensure Technicians are receiving support needed from other company resources (i.e. payroll, HR, Engineering, etc.) Payroll reporting and approvals Daily management reporting (revenue, dispatch data, etc.)