• Drive regional service level performance, ensuring achievement of KPIs, SLAs, and customer satisfaction targets • Provide hands-on leadership and daily facilitation to field service technicians and supervisors • Promote and enforce a strong safety culture, ensuring compliance with all safety policies, procedures, and regulatory requirements • Plan and monitor regional training programs for field service technicians in alignment with corporate standards • Optimize technician productivity through effective scheduling, territory alignment, and workload balancing • Identify opportunities for process improvement and participate in continuous improvement initiatives.

Role Description We are looking for a NOC engineer to oversee our client networks and computer Servers/Systems. In this role, you will be responsible for: - Monitoring the performance and capacity of our computer servers/systems - Troubleshooting problems - Responding to network issues - Configuring system hardware - Managing system back-ups To ensure success as a NOC engineer, you should demonstrate: - Knowledge of network and Server infrastructure monitoring - L1 level troubleshooting skills - The ability to work flexible hours A skilled NOC Engineer will be able to diagnose and resolve network issues without causing extended downtime of the IT systems. Qualifications - Knowledge of network and Server infrastructure monitoring - L1 level troubleshooting skills - Ability to work flexible hours Requirements - Experience in monitoring performance and capacity of computer servers/systems - Ability to troubleshoot problems and respond to network issues - Experience in configuring system hardware and managing system back-ups Benefits - Inclusive workplace - Encouragement of individuality and growth - Prioritization of well-being

• Perform administrative duties such as answering phones, scheduling appointments, and managing documentation • Maintain accurate records related to binding activities, including policy issuance and endorsements • Assist in coordinating binding processes, ensuring timely execution and compliance • Monitor inventory levels of binding materials and reorder as needed • Verify the accuracy of binding documents and adherence to standards • Work closely with underwriters, agents, and other stakeholders to facilitate smooth operations • Address operational challenges promptly and proactively • Enforce company policies and guidelines within the binding department

• Work on international projects (all over the world) • Handle wind power-related services in offshore and onshore environments • Inspect and provide maintenance for wind turbines