• Lead strategy, execution, and optimization of international operations across all non-US markets. • Own international fulfillment, cross border freight, duties and compliance, carrier performance, and market expansion readiness. • Manage international 3PL and freight partners, holding them accountable to contracted SLAs, KPIs, and quality standards. • Own DDP vs DDU strategy, HS code accuracy, and duty/tax compliance across shipping regions. • Partner with CX, Planning, Merchandising, Marketing, and Tech to align international priorities with company initiatives. • Analyze shipping cost, on-time delivery, cancellation, and returns metrics to identify trends and opportunities. • Lead, coach, and develop the international ops team, fostering accountability and continuous improvement.

• Own daily performance management of all 3PL fulfillment partners, including weekly and monthly business reviews. • Set and enforce SLA standards for inbound receiving, putaway, pick, pack, ship, and returns processing. • Lead root cause analysis and corrective action planning for fulfillment misses, labor shortfalls, and shipping delays. • Drive peak season readiness: volume forecasting, labor staffing, carrier capacity, and contingency planning. • Identify, evaluate, and onboard new 3PL partners as the business scales across US and international markets. • Negotiate operational terms and performance penalties in partnership with Finance and Legal. • Own inventory accuracy across ERP, OMS, and WMS platforms; target 99%+ unit accuracy. • Lead cycle count cadence, reconciliation, and shrink investigation with 3PL and Finance partners. • Partner with Planning on inbound PO receiving, vendor compliance, and exception resolution. • Monitor aged inventory, damage trends, and recall workflows; own write off and markdown recommendations for ops-driven causes. • Oversee daily order flow from order creation through shipment confirmation, including order hold and fraud queues. • Resolve inventory exceptions, address validation failures, split shipment logic, and carrier routing rules. • Build and maintain the operations scorecard: order volume, ship on time, fulfillment accuracy, return rate, freight spend, inventory variance.

• Reporting to the Manager Mortgage Operations, the Mortgage Operations Specialist is responsible for supporting Originations by providing customer service for processing documents. • Ensuring accurate data input, collaborating with internal/external stakeholders and prioritizing efficiencies. • Communicates effectively both verbally and written to internal and external stakeholders when documents are incomplete, or additional information is required. • Maintains and utilizes salesforce dashboards to track and manage deals in pipeline. • Reviews and approves supporting documents according to HTB’s risk appetite and policies.

• Collaborate with the Product Operations team on the production, delivery and support of ANet’s products: • Create and revise assessments in ANet’s Assessment Creation Tool: select items, complete layout, and adhere to ANet’s style guide and assessment design principles • Create and revise English and/or Spanish assessments in the third-party platform by selecting items, completing layout, and adhering to ANet’s style guide and assessment design principles • Complete quality assurance (QA) testing of ANet’s online assessment delivery system (ADS) and its integration with ANet’s Assessment Creation Tool • Implement improvements to items and assessments based on editor and team input • Collaborate on special projects, including, but not limited to: • Build and review assessments in third-party assessment delivery platforms for major national partnerships • Support student accommodations with ANet assessments, ensuring all students have an equitable experience • Support emerging production needs related to assessment creation, posting, and administration