• Respond promptly to dealer technical support requests through designated channels • Perform on-site vehicle diagnostics and troubleshooting to support dealers and service centres • Identify and report product quality issues found in the field, support investigations and follow-up actions • Lead the resolution of customer concerns, working with both service teams and end customers • Act as the "eyes and ears" in the field, providing feedback and insights to the Aftersales team • Monitor technician competency levels within your region and recommend targeted training opportunities • Support visits from factory engineers at service centres and Pre-Delivery Inspection (PDI) facilities • Conduct on-site confirmation, analysis, improvement, and training for technical and NPS-related issues • Provide weekly reports summarizing regional operations, including technical support activities, major quality concerns, urgent incidents, documentation/manual updates, and the status of vehicles pending diagnosis, parts, or repair • Prepare and submit monthly operational reports, covering technical support activities, first-time fix rate, pending vehicle status, and NPS performance • Other ad-hoc tasks as per the business request

• Coordinate configuration, testing, and maintenance of EDI transactions with external EDI provider and trading partners, including 850 (Purchase Orders), 855 (Purchase Order Acknowledgments), 856 (Advance Ship Notices), and 810 (Invoices). • Proactively monitor daily EDI transmissions to identify failures, errors, or delays; investigate failed or rejected transactions and coordinate reprocessing with vendors, internal teams, and EDI provider to prevent operational disruptions. • Serve as the primary liaison between internal teams, external vendors, and EDI partner and own day-to-day relationship with third-party EDI provider, including issue escalation, prioritization, and performance tracking. • Lead end-to-end onboarding of new vendors into the EDI program, including requirements gathering, testing, validation, and go-live coordination. • Develop, standardize, and maintain all EDI documentation, process guides, and support materials. • Ensure accurate data flow between EDI platform, internal ERP system, and PO Management software. • Work closely with Merchandising, IT, and Accounting teams to resolve data discrepancies, maintain seamless transaction flow, and promote EDI best practices across teams. • Track EDI performance metrics, including error rates, vendor compliance, and onboarding timelines and use them to identify trends in transaction errors to recommend process improvements.

• Use a customer-focused, needs-based review process to educate customers/prospects about insurance options. • Work with the agent to establish and meet marketing goals. • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

• Frequently traveling to the customer site is required • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments • Supporting commercial team and customers in their technical applications and providing product training • Working with a diverse distributor network to train and support their teams in a timely manner • Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions • Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites • Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies • Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge • Delivering customer training and workshops, both in-person and remote • Utilizing service CRM software to accurately identify and document customer opportunities • Collaborating with internal partners to resolve customer issues and improve processes