BYD Auto Brasil

• Respond promptly to dealer technical support requests through designated channels • Perform on-site vehicle diagnostics and troubleshooting to support dealers and service centres • Identify and report product quality issues found in the field, support investigations and follow-up actions • Lead the resolution of customer concerns, working with both service teams and end customers • Act as the "eyes and ears" in the field, providing feedback and insights to the Aftersales team • Monitor technician competency levels within your region and recommend targeted training opportunities • Support visits from factory engineers at service centres and Pre-Delivery Inspection (PDI) facilities • Conduct on-site confirmation, analysis, improvement, and training for technical and NPS-related issues • Provide weekly reports summarizing regional operations, including technical support activities, major quality concerns, urgent incidents, documentation/manual updates, and the status of vehicles pending diagnosis, parts, or repair • Prepare and submit monthly operational reports, covering technical support activities, first-time fix rate, pending vehicle status, and NPS performance • Other ad-hoc tasks as per the business request