• You will be the human layer in an automated operation: we use Claude, Airtable, Demodesk, and Notion to handle most of our data and reporting, so your focus is where it matters most — keeping trainers supported, learners on track, and quality consistently high. • Trainer relationships: serving as the first point of contact, answering questions and resolving issues. • Learner experience: handling inquiries, tracking progress, and flagging anything that needs attention. • Quality control: reviewing setcards, kickoff decks, and management sync reports before they go out. • New Trainer onboarding. • Co-delivering selected trainings once you have completed your ramp-up.

• You will be the human layer in an automated operation: we use Claude, Airtable, Demodesk, and Notion to handle most of our data and reporting, so your focus is where it matters most — keeping trainers supported, learners on track, and quality consistently high. • Trainer relationships: serving as the first point of contact, answering questions and resolving issues. • Learner experience: handling inquiries, tracking progress, and flagging anything that needs attention. • Quality control: reviewing setcards, kickoff decks, and management sync reports before they go out. • New Trainer onboarding. • Co-delivering selected trainings once you have completed your ramp-up.

• Own the company operating rhythm and lead cross-functional projects • Strengthen the operational foundations of the business by identifying pain points and designing solutions • Improve tooling, documentation, access management and new-starter setup • Make complex cross-functional work progress by leading operational projects • Maintain the company rhythm including all-hands, quarterly planning and reviews • Line manage the People Lead, Senior Ops Manager, and Finance Manager ensuring alignment to company priorities

• Own the full execution of physical and derivative hedging (metal & FX) for the non-ferrous base metals Metycle trades • Build the execution model (pricing, hedging, invoicing, cost management), the risk control and reporting framework, and the team that scales it • Lead, mentor and grow the operations team • Design and own the full SOP library and control framework • Manage end-to-end movement of cargo across origin, transit, port and destination • Complete, accurate documentation across the supply chain • Live metal and FX exposures, hedge execution with brokers in line with policy • Customer and supplier invoicing from provisional to final, payment scheduling • Run end-to-end claims as a managed P&L line • Partner with the product team to automate the operating model