gocertify • Your brand. Your offers. Your data 🤝

• Owning the full sales cycle from qualified opportunity through to close • Running strong discovery to understand prospect goals, pain points and commercial fit • Demoing Gocertify clearly and tailoring the pitch to the goals of marketing, ecommerce, CRM, loyalty and partnerships teams • Managing stakeholders across retail, e-commerce, marketing and partnership teams • Negotiating commercial terms and keeping priority deals moving with pace and discipline • Creating your own pipeline through outbound, follow-up and account research • Working with SDR to prioritise target accounts, shape messaging and progress warm opportunities • Identifying which segments, brands and use cases are most likely to convert • Building relationships with retailers, partners and relevant industry contacts, including at events where needed • Driving momentum across accounts through thoughtful follow-up and multi-threading where needed • Maintaining accurate CRM records, including stages, notes, stakeholders, dates and next steps • Using data, internal tools, automation and AI-enabled workflows to prioritise and progress opportunities • Producing a forecast the US Sales Lead and leadership can trust • Managing deal plans so opportunities progress because of clear action, not hope • Staying close to your numbers, activity, conversion rates and pipeline coverage • Sharing what you are learning about prospects, messaging, objections and buying processes to help improve the motion over time • Making sure closed-won customers have a clear handover into Client Success • Capturing the context CS needs, including goals, stakeholders, commercial terms, success measures and risks • Setting clear expectations with customers before handover • Sharing customer feedback that can improve positioning, onboarding and product development • Helping create a smooth transition from sales conversation to long-term customer relationship

• Own and grow your portfolio • You will work on - Prioritising your time across a broad portfolio based on value, risk and opportunity. - Building account plans that connect client goals to practical revenue opportunities. - Running structured QBRs that are commercially focused. - Identifying and progressing expansion, upsell and cross-sell opportunities across both established and high-potential accounts. - Keeping CRM records, next steps and opportunities accurate and up to date. • Own renewals and reduce churn • You will work on - Managing renewals across your portfolio and identifying risks early. - Using client feedback, usage data and commercial judgement to understand account health. - Holding commercial conversations around value, performance, contract terms and next steps. - Working with internal teams to resolve blockers that may affect retention. - Building practical plans to reduce churn and improve client outcomes. • Help clients get more from Gocertify • You will work on - Helping clients connect their goals to practical campaign recommendations. - Supporting clients to launch, improve or expand targeted discount campaigns. - Identifying where adoption is low and building practical plans to address it. - Running early check-ins after launch to make sure clients are set up for success. - Spotting friction in the client experience and helping remove it. • Bring insight back into the business • You will work on - Sharing client feedback with Sales, Product and Partnerships. - Flagging common challenges, requests and growth blockers. - Helping the team understand which client segments, use cases or campaigns are creating the most value. - Contributing ideas that improve our product, positioning and account management approach. - Helping build the processes and playbooks that make Client Success more consistent as we grow.

• Drive design excellence across product initiatives, not just single features. • Balance user needs, business goals, and technical constraints confidently. • Influence product direction with user insight and strong product judgement. • Contribute to how we work through better processes, rituals, and decision-making. • Operate as a modern designer: AI-fluent, technically curious and accountable for the quality of the experience that reaches users. • Transforming product requirements into clear, elegant design solutions from discovery through to ship. • End-to-end design execution: research, wireframing, prototyping, visual design, and handoff. • Maintaining a high, intentional quality bar, making clear trade-offs when speed, scope or MVP delivery matter. • Partnering closely with Product and Engineering to scope, iterate, and deliver within timelines. • Designing product experiences that communicate, educate, and drive adoption of our USP. • In-product onboarding, guidance, feature discovery, and expansion flows that help users get value without manual intervention. • Using product data, customer feedback and stakeholder input to identify opportunities to improve usability, engagement and conversion. • Maintaining and extending components of the design system to ensure scalability and usability. • Supporting consistency across the product and adjacent materials, including Marketing, Sales and internal tools.

• Co-own the underlying infrastructure that powers our OS, ensuring it is clean, consistent and well structured (you’ll work closely with domain experts, including our data & product engineers and designers) • Curate the skills, connectors, APIs and data layers that make building safe, fast and dependable • Ensure our foundation infra is accessible as a set of building blocks that others can build on with confidence • Quickly build key internal tools that help our Revenue team (Marketing, Sales and Client Success) deliver high-value work • Work closely with our Founder and Revenue team to identify problems and opportunities that should be solved with internal tooling • Iterate on tools based on real usage and feedback, treating internal teams as your customers • Design the foundations and workflows that allow non-technical colleagues to iterate on their tools using low-code platforms • Support and guide teams as they build, helping them get the most out of the platform without becoming a bottleneck • Approach internal tools as a product, grounded in a strong understanding of discovery and Jobs to be Done • Engage directly with users to understand their needs before building, rather than working from a list of requested features • Make pragmatic design decisions: interfaces don't need to be pixel-perfect, but are highly intuitive and genuinely useful

• Own the company operating rhythm and lead cross-functional projects • Strengthen the operational foundations of the business by identifying pain points and designing solutions • Improve tooling, documentation, access management and new-starter setup • Make complex cross-functional work progress by leading operational projects • Maintain the company rhythm including all-hands, quarterly planning and reviews • Line manage the People Lead, Senior Ops Manager, and Finance Manager ensuring alignment to company priorities