• Communication with internal customers (CS, MM, LM, FC, Trans Program, HR). • Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely. • High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision. • Strong analytical, mediation and problem resolution skills. • Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning. • Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams. • Strong understanding of process improvement techniques

• Champion the UNLEASH mission by identifying and engaging senior HR leaders who are shaping the future of work. • Build strategic profiles of CHROs, VPs, and Heads of HR to understand their challenges, ambitions, and areas of innovation. • Invite executives into high‑value experiences — from curated roundtables to 1:1 meetings to exclusive content sessions. • Manage and schedule senior‑level meetings, ensuring a seamless, premium experience for delegates and partners. • Grow and maintain a high‑integrity network of HR leaders, capturing insights that elevate our community and content strategy. • Engage new markets with confidence, building relationships from the ground up in an autonomous, high‑ownership role. • Represent UNLEASH onsite, ensuring our events deliver the exceptional, human‑centred experience we’re known for. • Act as a trusted voice of the brand, communicating with credibility, empathy, and a deep understanding of HR leadership priorities.

• Contact customers via phone, email, and other communication channels to collect outstanding payments. • Negotiate repayment plans and ensure commitments are honored. • Maintain detailed and accurate records of all collection activities and customer interactions. • Review account status and resolve billing discrepancies. • Work closely with internal departments (e.g., Sales, Customer Service) to resolve customer issues related to billing or service. • Recommend accounts for escalation, legal action, or write-off as necessary. • Meet individual and team collection targets and KPIs. • Ensure compliance with all company policies, industry regulations, and legal requirements during collection activities. • Provide regular updates and reports to the Collection Supervisor/Manager.

• Looking for a Turnaround expert in Franchising restaurant industry • Plans the initial implementation and on-going use of essential systems and processes • Drives and supports the effective partnership of Franchise Business and franchisees in executing the operating system to improve operational metrics and overall performance • Run Legal, Financial reporting to Board of Directors • Reviews operational metrics on an on-going basis • Proactively collaborates with franchise operations team, franchisees, and cross-functional teams to identify areas of opportunity and their root causes • Facilitates the creation and improvement of franchise level execution reports and scorecard metrics • Run Marketing and Branding Strategies • Provides structure for Franchise Operations team to conduct franchise business reviews • Oversees key executives in Operations managing relationships with key franchisees to ensure compliance with corporate standards and to evaluate their operational execution level • Meets with franchisees to develop action plans to improve operations • Follows-up on action plan implementation at future visits and reports observations to franchisees • Conducts initial review of existing operations of prospective franchisees