• Claims Resolution: Investigate and resolve complex negative receipts, retractions, and recoup postings on patient accounts to ensure accurate claim balances. • Cross-Functional Collaboration: Partner with internal teams—including Team Reach—to coordinate payment postings, manage apply-back rules, and resolve general ledger (GL) discrepancies. • Root Cause Analysis: Perform deep dives into recurring claim issues to identify broader trends and resolve bigger picture problems, preventing future negative receipts. • Payer Escalations & Appeals: Submit formal appeals and escalation letters to payers regarding retractions, missing payments, and DaVita issued refunds. Follow up consistently to track payer responses. • Account Reconciliation & Adjustments: Audit patient accounts to correct misapplied funds, reallocate payments between primary and secondary insurances, and apply appropriate financial adjustments to ensure accurate billing records. • Performance Metrics: Maintain high performance on core team metrics

• You will be the human layer in an automated operation: we use Claude, Airtable, Demodesk, and Notion to handle most of our data and reporting, so your focus is where it matters most — keeping trainers supported, learners on track, and quality consistently high. • Trainer relationships: serving as the first point of contact, answering questions and resolving issues. • Learner experience: handling inquiries, tracking progress, and flagging anything that needs attention. • Quality control: reviewing setcards, kickoff decks, and management sync reports before they go out. • New Trainer onboarding. • Co-delivering selected trainings once you have completed your ramp-up.

• You will be the human layer in an automated operation: we use Claude, Airtable, Demodesk, and Notion to handle most of our data and reporting, so your focus is where it matters most — keeping trainers supported, learners on track, and quality consistently high. • Trainer relationships: serving as the first point of contact, answering questions and resolving issues. • Learner experience: handling inquiries, tracking progress, and flagging anything that needs attention. • Quality control: reviewing setcards, kickoff decks, and management sync reports before they go out. • New Trainer onboarding. • Co-delivering selected trainings once you have completed your ramp-up.

• Own the company operating rhythm and lead cross-functional projects • Strengthen the operational foundations of the business by identifying pain points and designing solutions • Improve tooling, documentation, access management and new-starter setup • Make complex cross-functional work progress by leading operational projects • Maintain the company rhythm including all-hands, quarterly planning and reviews • Line manage the People Lead, Senior Ops Manager, and Finance Manager ensuring alignment to company priorities