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Sales Program Platform Specialist
Location
United States
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Sales Program Platform Specialist
Cellular Sales
• Responsible for the day‑to‑day management, optimization, and support of our sales gamification and incentive platform • Ensure the platform is running smoothly, users are supported effectively, and sales programs are executed accurately and on time • Act as the primary point of contact for platform questions, issue resolution, and continuous improvement • Work closely with sales, operations, and technology partners • Manage and administer the sales gamification and incentive platform, ensuring accuracy, reliability, and alignment with sales programs • Configure programs, challenges, leaderboards, scoring rules, and rewards within the platform • Monitor platform performance, data integrity, and user activity to ensure optimal functionality • Perform routine audits and validations to identify and resolve discrepancies • Serve as the primary support resource for platform users, responding to questions and troubleshooting issues • Create and maintain user documentation, FAQs, and training materials • Support onboarding and ongoing education for new and existing users • Investigate reported issues by reviewing system data, configurations, and workflows • Identify root causes and recommend solutions or process improvements • Track recurring issues and collaborate on long‑term fixes to reduce support volume • Assist with reporting and analysis related to participant engagement, performance, and adoption • Validate results and outputs to ensure programs are executed as designed • Identify opportunities to improve platform usability, processes, and user experience
Job Requirements
- 4-year degree
- Experience with sales gamification, incentive, or performance management platforms
- Background in sales enablement, sales operations, or performance analytics
- Experience working with vendors or third-party technology partners
- A bachelor's degree in analytical-based field, organizational performance or behavioral economics preferred
- 2+ years of experience in sales operations, sales programs, systems administration, or a related role
- Experience supporting users in a technical or system-based environment
- Strong analytical and problem-solving skills with the ability to research issues independently
- High attention to detail and ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills
- Proficiency with spreadsheets, reporting tools, and data validation
Benefits
- Professional office environment
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