Quantum Systems

• Deliver on-site troubleshooting of the Quantum Systems products at customers’ site (Europe-wide) based on best practices, manuals and knowledge bases. • Provide on-site repair and rework tasks of the Quantum Systems products at customers’ site (Europe-wide) based on best practices and repair manuals. • Ensure compliance with safety standards and operational guidelines during all service activities. • Provide the Quantum Systems trainings- and demo team with technical on-site assistance prior and during their operations at the customers’ site (Europe-wide). • Independently plan and coordinate support and repair visits in alignment with internal departments and the customer. • Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with the Tier 2 support team to sustainably solve the problems occurred on customer’s site. • Provide structured service reports after on-site visits to ensure transparency and internal follow-up. • Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality. • Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality. • Provide structured field feedback to Product and R&D to support reliability improvements and future design enhancements. • Take ownership of on-site customer complaints and escalations, drive resolution in coordination with internal teams, and provide structured guidance to enable customers in self-driven repair and maintenance activities.

• Identify, approach, and engage potential governmental clients to promote our solutions and services. • Establish and expand strategic alliances within the governmental and defense sector to position our product portfolio with key stakeholders. • Conduct continuous business development and acquisition through country-specific research and your professional network. • Build and maintain strong B2G network and sourcing relationships within your assigned markets. • Act as Key Account Manager for strategic customers in Belgium, the Netherlands, and Luxembourg. • Manage day-to-day sales operations, including CRM maintenance and proposal development together with our Bid and Solution teams. • Create customer‑specific marketing content (e.g., whitepapers, solution briefs, use cases) in collaboration with Marketing and Product. • Serve as the first point of contact for all sales-related inquiries within your field of expertise. • Monitor market trends and competitors to anticipate opportunities and risks. • Plan, coordinate, and conduct sales‑driving activities such as customer events and flight demonstrations.

• Identify, approach, and engage potential governmental clients to promote our solutions and services. • Establish and expand strategic alliances within the governmental and defense sector to position our product portfolio with key stakeholders. • Conduct continuous business development and acquisition through country-specific research and your professional network. • Build and maintain strong B2G network and sourcing relationships within your assigned markets. • Act as Key Account Manager for customers across the Nordics — you are their trusted point of contact. • Manage day-to-day sales operations, including CRM maintenance and proposal development together with our Bid and Solution teams. • Create customer‑specific marketing content (e.g., whitepapers, solution briefs, use cases) in collaboration with Marketing and Product. • Serve as the first point of contact for all sales-related inquiries within your field of expertise. • Monitor market trends and competitors to anticipate opportunities and risks. • Plan, coordinate, and conduct sales‑driving activities such as customer events and flight demonstrations.