Cellular Sales

• Responsible for the day‑to‑day management, optimization, and support of our sales gamification and incentive platform • Ensure the platform is running smoothly, users are supported effectively, and sales programs are executed accurately and on time • Act as the primary point of contact for platform questions, issue resolution, and continuous improvement • Work closely with sales, operations, and technology partners • Manage and administer the sales gamification and incentive platform, ensuring accuracy, reliability, and alignment with sales programs • Configure programs, challenges, leaderboards, scoring rules, and rewards within the platform • Monitor platform performance, data integrity, and user activity to ensure optimal functionality • Perform routine audits and validations to identify and resolve discrepancies • Serve as the primary support resource for platform users, responding to questions and troubleshooting issues • Create and maintain user documentation, FAQs, and training materials • Support onboarding and ongoing education for new and existing users • Investigate reported issues by reviewing system data, configurations, and workflows • Identify root causes and recommend solutions or process improvements • Track recurring issues and collaborate on long‑term fixes to reduce support volume • Assist with reporting and analysis related to participant engagement, performance, and adoption • Validate results and outputs to ensure programs are executed as designed • Identify opportunities to improve platform usability, processes, and user experience