• Build and own training plans, plans of instruction, and user enablement for military operators • Lead field training and support during demonstrations, pilots, and deployed use • Ensure operators can use the system confidently and correctly in real-world conditions • Act as the primary bridge between end users and internal teams, translating operator experience into engineering and product feedback • Reduce cognitive load and improve usability by informing setup, displacement, interface, and training design • Cycle engineering and growth teams in and out of the field, getting them in front of real operators in real conditions • Support growth and business development by bringing operational credibility, user insight, and field relationships into customer engagements • Serve as a first point of contact for military customers and program offices • Participate in test events, lab reviews, and field exercises to represent the operator perspective throughout product iteration

• Responsible for supporting Product Owners, Product Managers, and development teams on delivering software applications that provide vessel performance, voyage management, and emissions insights that help ship owners make decisions which optimize their overall fuel consumption and reduce their carbon footprint. • Must be familiar with related industry standards such as MARPOL, ISO, EU ETS and IMO provided guidelines, and continue to remain up to date on latest additions/changes. • Able to identify and understand sources of vessel performance data – such as via LLI/AIS, vessel noon reports, sensor data, and voyage management system data - and translate into calculations that can provide vessel and fleet aggregated insights. • Support customer facing teams such as implementation services, customer success and sales when required to understand calculations requirements, and help customers continually improve their understanding of how their data is used to provide insights in our product. • Support product development through research and analysis of industry calculations, and convey the methodology required to derive values for the calculations which drive product features. • Support digital product delivery by ensuring technical standards on calculations are met and identify other sources of data in the industry which may be leveraged to provide further context to inform and improve insights. • Support the exploration and development of more complex analytics and insights opportunities such as predictive forecasting models.

• Lead strategy, execution, and optimization of international operations across all non-US markets. • Own international fulfillment, cross border freight, duties and compliance, carrier performance, and market expansion readiness. • Manage international 3PL and freight partners, holding them accountable to contracted SLAs, KPIs, and quality standards. • Own DDP vs DDU strategy, HS code accuracy, and duty/tax compliance across shipping regions. • Partner with CX, Planning, Merchandising, Marketing, and Tech to align international priorities with company initiatives. • Analyze shipping cost, on-time delivery, cancellation, and returns metrics to identify trends and opportunities. • Lead, coach, and develop the international ops team, fostering accountability and continuous improvement.

• Own daily performance management of all 3PL fulfillment partners, including weekly and monthly business reviews. • Set and enforce SLA standards for inbound receiving, putaway, pick, pack, ship, and returns processing. • Lead root cause analysis and corrective action planning for fulfillment misses, labor shortfalls, and shipping delays. • Drive peak season readiness: volume forecasting, labor staffing, carrier capacity, and contingency planning. • Identify, evaluate, and onboard new 3PL partners as the business scales across US and international markets. • Negotiate operational terms and performance penalties in partnership with Finance and Legal. • Own inventory accuracy across ERP, OMS, and WMS platforms; target 99%+ unit accuracy. • Lead cycle count cadence, reconciliation, and shrink investigation with 3PL and Finance partners. • Partner with Planning on inbound PO receiving, vendor compliance, and exception resolution. • Monitor aged inventory, damage trends, and recall workflows; own write off and markdown recommendations for ops-driven causes. • Oversee daily order flow from order creation through shipment confirmation, including order hold and fraud queues. • Resolve inventory exceptions, address validation failures, split shipment logic, and carrier routing rules. • Build and maintain the operations scorecard: order volume, ship on time, fulfillment accuracy, return rate, freight spend, inventory variance.