• Design, execute, and analyze A/B and multivariate tests across the Comfrt site & mobile app to improve conversion rates and AOV. • Map and continuously optimize customer funnels and journeys using FullStory — identifying friction points, rage clicks, and drop-off patterns. • Translate qualitative and quantitative insights into prioritized test hypotheses and actionable UX improvements. • Partner with design and development to implement CRO changes swiftly and accurately. • Drive Shopify platform excellence across flows, discount logic, metafields, and storefront configuration — ensuring every setting and automation serves the customer experience and bottom line. • Manage and maintain integrations with external CMS platforms, ensuring content is accurate, performant, and conversion-optimized. • Lead front-end QA in collaboration with developers, applying working knowledge of HTML/CSS/JavaScript to communicate changes and catch issues. • Oversee the Fuego mobile app experience, coordinating updates and ensuring alignment with the web roadmap. • Manage landing page creation & omnichannel adoption for testing purposes & insights. • Act as the primary point of contact and relationship owner for Comfrt's key external partners: Fullstory, Okendo, Rebuy, Fuego, PrettyDamnQuick & Recart. • Set clear deliverables, timelines, and performance expectations with agency partners; hold weekly syncs and manage escalations. • Evaluate partner performance regularly and drive continuous improvement across all vendor engagements. • Own end-to-end planning and execution of sales events — coordinating pricing, discounts, and Shopify flows. • Collaborate with the marketing team to align promotional calendars with email, paid, and social campaigns. • Ensure all promotional mechanics are QA'd, launched on time, and post-analyzed for performance. • Build and maintain ecommerce reporting dashboards that surface KPIs including CVR, AOV, revenue by channel, and funnel performance. • Deliver weekly and monthly performance recaps to leadership with insights and recommended actions. • Monitor site health metrics (page speed, add-to-cart rates, checkout abandonment) and proactively flag anomalies. • Own and maintain the ecommerce project roadmap — balancing CRO tests, feature builds, vendor initiatives, and seasonal priorities. • Run structured sprint planning and project check-ins, keeping stakeholders aligned and work on track. • Write clear briefs, tickets, and requirements for development and agency teams. • Identify and remove blockers across workstreams proactively.

• Own the supply chain from factory to customer • Forecast demand, plan inventory, and ensure stock levels • Negotiate aggressively with international suppliers • Manage freight, compare quotes, and make cost vs speed decisions • Ensure orders go out fast, accurately, and cost-effectively • Keep inventory synced and flowing across Amazon and our website • Build SOPs, dashboards, and processes that scale

• Desarrollo de proyectos ecommerce/web: gestionar proyectos de principio a fin. • Interlocución con clientes: ser el punto de contacto principal a nivel técnico. • Coordinación con equipos multidisciplinares: trabajar con diferentes especialistas (Diseño, UX). • Control de calidad y documentación: defender la calidad en las entregas. • Optimización continua: proponer mejoras en los procesos y buscar nuevas formas de maximizar la eficiencia.

• Defines and drives product goals, priorities, and backlog execution for the global eCommerce value stream • Owns backlog prioritization to maximize business value, breaking epics and features into delivery‑ready stories aligned to regional and global priorities • Elicits, documents, and owns business and functional requirements • Demonstrates strong understanding of end-to-end business processes and ensures solutions align to real business problems and outcomes • Owns and manages the regional product backlog end to end, including prioritization, stakeholder alignment, and delivery coordination • Acts as the primary business point of contact for regional stakeholders • Ensures cross-functional dependencies are articulated, managed, and addressed by all constituents • Provides customer support via system documentation, demos and direct conversation