• Act as the primary business process superuser for Salesforce and Salesforce CPQ • Manage day-to-day system operations, user support, and enhancement requests • Support and optimize quote-to-cash processes (pricing, quoting, approvals) • Develop reports and dashboards for pipeline visibility, forecasting, and productivity performance as needed • Ensure data consistency across platforms • Support evaluation, implementation, and roll out of new GTM technologies; support ongoing optimization of existing technologies • Lead cross functional projects as they relate to GTM systems • Partner cross-functionally to deliver system improvements • Gather requirements and translate business needs into solutions • Provide user training, onboarding documentation, and change management support for systems updates • Provide sales and end user support for GTM systems • Support data quality and hygiene efforts

• Build, execute, and lead operational improvements that help partners optimize their go-to-market segmentation, operations, and numerous business improvement initiatives that support and enable their growth • Analyze existing data and map out partner workflows across marketing, sales, and service to build a gap analysis & prioritize revenue plays • Lead your partners in our mission to help develop and deliver Go-to-Market strategies with excellent project management & timely execution. • Drive organizational change management- engage with senior stakeholders and own delivery on key projects to move the organization forward

Role Description The Manager, Revenue Development – Customer Base plays a critical role in growing and deepening relationships with existing customers across the Dayforce platform. This leader is responsible for building, developing, and managing a high-performing Revenue Development team focused on expansion pipeline creation through inbound, outbound, and account-based strategies. Reporting to the VP, Revenue Development and partnering closely with Customer Base Sales leadership, Customer Success, Marketing, and Go-to-Market teams, this role drives pipeline growth and annual contract value (ACV) expansion within the existing customer base. The ideal candidate combines strategic thinking, operational excellence, and people leadership to deliver measurable business outcomes. What You’ll Get to Do - Build, develop, and lead a high-performing Revenue Development team focused on customer expansion opportunities. - Develop and execute strategies to identify and qualify cross-sell and upsell opportunities in partnership with Customer Success and Sales teams. - Foster a culture of accountability, innovation, customer focus, and continuous improvement. - Standardize and optimize operating models, enablement programs, processes, tools, and reporting frameworks. - Define, monitor, and improve key performance metrics including pipeline health, conversion rates, and opportunity generation. - Partner with Marketing and Product teams to align campaigns, messaging, and customer engagement strategies. - Own onboarding, coaching, development, and retention of Revenue Development Representatives (RDRs). - Implement structured onboarding and career development programs to support team success. - Utilize data and analytics to coach team performance and optimize pipeline contribution. - Coordinate closely with Account Managers and Customer Success Managers to identify and advance growth opportunities. - Design scalable processes for territory management, lead distribution, and outreach prioritization. - Establish and maintain service level agreements with Sales and Marketing teams to ensure effective opportunity handoffs. - Drive execution against customer base pipeline targets and support overall revenue growth objectives. Qualifications - 4–8 years of experience in B2B sales, revenue development, business development, or inside sales. - 2+ years of leadership experience managing and developing high-performing sales or revenue development teams. - Proven success driving customer expansion, cross-sell, upsell, or renewal pipeline generation. - Strong understanding of SaaS business models, subscription revenue, and customer lifecycle management. - Experience developing account growth strategies and customer engagement programs. - Strong analytical capabilities with experience leveraging data to improve performance and forecast results. - Experience with sales and marketing technologies such as Salesforce, Outreach, 6sense, Marketo, or similar platforms. - Excellent communication, coaching, and stakeholder management skills. - Demonstrated ability to work cross-functionally and influence outcomes without direct authority. - Experience within HCM, HRIS, enterprise software, or related technology industries is an asset. What Would Make You Stand Out - Experience leading customer base or post-sale revenue development organizations. - Proven success building scalable revenue development programs in high-growth SaaS environments. - Deep understanding of customer expansion motions and account-based growth strategies. - Experience implementing data-driven coaching and performance management frameworks. - Passion for developing talent and creating high-performing teams that drive measurable customer and business impact. Benefits - Medical, dental, vision, and life insurance. - 401k plan (plus match) and a Global Employee Stock Purchase Plan. - Unlimited Time Away From Work (in lieu of accrued vacation time). - 10 paid US holidays. - Up to 80 hours of paid sick time. - 17 weeks of paid parental leave, subject to the terms of the applicable policy or program. - Opportunities for community impact, including volunteer days and our charity, Dayforce Cares. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process. #LI-Remote

• Analyze pipeline health, conversion metrics, and sales performance to identify opportunities to improve revenue outcomes • Build and maintain dashboards and reporting that provide visibility into key revenue metrics such as pipeline coverage, funnel conversion, and forecast accuracy • Partner with Sales and Marketing leadership to develop actionable insights that improve go-to-market performance • Support forecasting processes and help improve predictability of revenue performance • Identify operational inefficiencies across the revenue lifecycle and design scalable solutions • Improve core revenue processes including lead management, pipeline management, forecasting, and handoffs between teams • Standardize workflows and documentation to improve operational consistency across teams • Help drive adoption of best practices across the revenue organization • Partner with RevOps leadership to optimize and maintain CRM and revenue technology stack (e.g., Salesforce, HubSpot, analytics tools) • Improve reporting infrastructure and data quality across systems • Support evaluation and implementation of new revenue tools and automation initiatives • Collaborate with Sales, Marketing, Customer Success, Finance, and Product teams to align on go-to-market processes • Support planning initiatives such as territory design, pipeline generation strategies, and sales productivity improvements • Assist with leadership reporting and preparation of materials for business reviews