• Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention • Develop and execute account plans aligned to client healthcare and cost-containment strategies • Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs • Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics • Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations • Demonstrate strong executive presence in data-driven discussions with senior stakeholders • Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams • Increase patient engagement and program utilization within existing accounts • Support finalist presentations, client references, and testimonials to drive new business • Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery • Collect and synthesize client feedback to inform process and product improvements • Proactively identify account risks and execute mitigation strategies to protect retention

• Act as the primary owner and point of contact for enterprise customer relationships • Create, own, and execute customer success plans aligned to business outcomes, adoption milestones, and renewal goals • Lead complex enterprise rollouts, coordinating stakeholders across business, IT, security, and leadership teams • Drive adoption and value realization by guiding customers on best practices for deploying and scaling AI-enabled workflows • Own the end-to-end renewal process, including forecasting, preparation, negotiation support, and execution • Be accountable for gross and net revenue retention targets across your accounts • Identify, develop, and partner with leadership on expansion, cross-sell, and upsell opportunities • Build strong, multi-threaded relationships across customer organizations, including executive sponsors • Develop scalable onboarding, enablement, and renewal materials • Analyze product usage and customer data to surface insights, risks, and growth opportunities • Share structured customer feedback with Product to inform roadmap decisions and scalability tradeoffs • Represent the customer internally while balancing long-term product strategy and operational discipline

• Retention and churn management • Create and optimize retention and re-engagement strategies • Work closely with Product, Customer Support, Marketing, and Operations squads • Monitor issues that directly impact retention

• This position is responsible for leading the enterprise transformation program for one of the major banking clients, accountable for end‑to‑end outcomes across the client life cycle — from contract to delivery alignment, mobilization through to go‑live and scale. • Own executive stakeholder alignment, program governance, delivery quality, and time‑to‑value, partnering with Sales, Product, Engineering, InfoSec, and other internal stakeholders to ensure commitments are met or exceeded. • Strong technical fluency in modern banking platforms and cloud architectures—able to challenge assumptions, interpret designs, and ensure delivery quality. • Advise executives regarding how to balance competing priorities and oversee projects and activities to ensure that effective business strategies and goals are met.