• Act as the primary owner and point of contact for enterprise customer relationships • Create, own, and execute customer success plans aligned to business outcomes, adoption milestones, and renewal goals • Lead complex enterprise rollouts, coordinating stakeholders across business, IT, security, and leadership teams • Drive adoption and value realization by guiding customers on best practices for deploying and scaling AI-enabled workflows • Own the end-to-end renewal process, including forecasting, preparation, negotiation support, and execution • Be accountable for gross and net revenue retention targets across your accounts • Identify, develop, and partner with leadership on expansion, cross-sell, and upsell opportunities • Build strong, multi-threaded relationships across customer organizations, including executive sponsors • Develop scalable onboarding, enablement, and renewal materials • Analyze product usage and customer data to surface insights, risks, and growth opportunities • Share structured customer feedback with Product to inform roadmap decisions and scalability tradeoffs • Represent the customer internally while balancing long-term product strategy and operational discipline

• Retention and churn management • Create and optimize retention and re-engagement strategies • Work closely with Product, Customer Support, Marketing, and Operations squads • Monitor issues that directly impact retention

• This position is responsible for leading the enterprise transformation program for one of the major banking clients, accountable for end‑to‑end outcomes across the client life cycle — from contract to delivery alignment, mobilization through to go‑live and scale. • Own executive stakeholder alignment, program governance, delivery quality, and time‑to‑value, partnering with Sales, Product, Engineering, InfoSec, and other internal stakeholders to ensure commitments are met or exceeded. • Strong technical fluency in modern banking platforms and cloud architectures—able to challenge assumptions, interpret designs, and ensure delivery quality. • Advise executives regarding how to balance competing priorities and oversee projects and activities to ensure that effective business strategies and goals are met.

• Develop and grow commercial relationships with key GM Envolve OnStar accounts • Serve as the primary point of contact and product expert for assigned GM Envolve OnStar accounts, delivering white glove support across onboarding, adoption, retention, and renewals • Partner with GM Envolve and OnStar Account Executives to grow commercial relationships, support sales priorities, and identify upsell opportunities • Manage day to day customer needs, wellness checks, training, escalations, and issue resolution through coordinated cross‑functional collaboration • Use reporting and customer insights to identify RPO opportunities, connectivity issues, API/Safety & Security needs, and overall account improvement actions • Drive OnStar Vehicle Insights success and retention by guiding trials, supporting platform education, promoting account growth/engagement and escalation management • Maintain accurate records in Salesforce and prepare customer updates, performance insights, and recommendations • Responsible for driving increased penetration on GM Envolve OnStar products within their assigned region – with a specific focus on driving penetration in existing car parc vehicles and maintaining low account churn