General Information Job Title: MuleSoft Integration Engineer Location: Atlanta, GA (Remote) Employment Type: Contract About Fulfillment IQ (FIQ) At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.   Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you’re a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you’ll find meaningful work and career growth.   We’re proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.   Position Summary We operate a production integration environment built on open-source Mule (Mule Community Edition) that currently faces throughput, latency, and stability challenges under load, with no vendor support available. We are seeking an experienced Integration Engineering Partner / Specialist to assess the existing platform, identify root causes, remediate performance and reliability issues, and establish sustainable operational and governance controls for long-term stability.   Key Responsibilities ·       Perform deep-dive assessment of the existing Mule CE integration landscape ·       Diagnosing root causes of performance, scalability, and stability issues ·       Optimize throughput, latency, memory usage, and thread management ·       Improve error handling, monitoring, logging, and alerting mechanisms ·       Implement best practices for integration design, deployment, and operations ·       Establish operational runbooks, performance baselines, and governance standards ·       Provide recommendations for future scalability and platform sustainability Required Experience & Skills ·       4–5 years of hands-on experience working with Mule ESB / Mule Community Edition in production environments ·       Proven expertise in performance tuning, troubleshooting, and load optimization ·       Experience supporting integration platforms without vendor support ·       Deep understanding of JVM, threading, memory management, and resource utilization ·       Strong knowledge of API and system integrations (REST, HTTP/S, file-based integrations) ·       Ability to document findings, solutions, and operational processes clearly Preferred / Nice to Have ·       Experience with migration strategies (Mule CE → MuleSoft Anypoint or other iPaaS tools) ·       Exposure to monitoring tools and observability practices ·       Experience stabilizing high-volume, mission-critical integration platforms Month-to-Month Activities (Summary): ·       • Months 1–2: Onboarding, product/platform understanding, stakeholder alignment, team shadowing. ·       • Months 3–4: Customer interactions, requirement gathering, user stories, Agile ceremonies. ·       • Months 5–6: Deliver enhancements, coordinate cross-functional teams, resolve blockers. ·       • Months 7–9: Lead complex initiatives, backlog refinement, identify upsell opportunities. ·       • Months 10–12: Support roadmap planning, strategic inputs, mentor junior team members. Key Performance Indicators (KPIs):   ·       Customer Success: Clear requirements, strong customer satisfaction, successful engagements. ·       • Delivery: On-time releases, improved sprint velocity, fewer requirement defects. ·       • Market Insight: Relevant competitive inputs, roadmap recommendations adopted. ·       • Collaboration: Positive stakeholder feedback, effective cross-team coordination. ·       • Business Impact: Increased adoption, revenue contribution via upsell/cross-sell. Why You’ll Love Working Here   At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.   Here’s what makes working with us a rewarding experience: Work That Matters ·       Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones. Career Growth That Matters ·       We’re serious about growth. ·       Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional. Flexibility to Thrive ·       Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.   We Celebrate You ·       From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events. A Collaborative Culture ·       Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.   Perks you’ll appreciate Employee Health: We offer a supplementary benefits plan that includes coverage for medical, as well as an employee wellness program. Time Off: Our paid time off includes statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws. Professional Growth: We provide a dedicated learning and development budget to support your career growth. Flexible Work: You will have access to flexible work hours and remote flexibility. Perks: We offer reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program. Community Engagement: We host team events and in-person organizational meetups to foster a strong company culture..  Learn More About Us Website: fulfillmentiq.com LinkedIn: Fulfillment IQ Spotify: eCom Logistics Podcast Spotify YouTube: eCom Logistics Podcast YouTube

• Become an expert on Semgrep and integrating our platform into the software development lifecycle. • Scope and own each customer engagement with attention towards clear and well-defined objectives and success criteria. • Articulate to customers how our platform is uniquely differentiated to power their security program with greater speed, accuracy, and flexibility than other offerings. • Act as a thought leader in the wider community, playing a key role in educating, sharing best practices, writing knowledge base articles and blogs, running workshops and presenting at events. • Minimize customer friction in adopting and deploying Semgrep through building automation and creating content for external consumption. • Share the voice of the customer to influence the roadmap of new features and services for the Semgrep platform. Proactively work within the organization to influence the evolution of the platform. • Contribute to building a world-class solutions engineering organization by driving organization initiatives that help us refine and scale our workflows and processes.

• Engage with business stakeholders to deeply understand requirements for proposed Copilot agents that necessitate custom, low-code, and pro-code development. • Translate business needs into detailed technical designs, including defining backend services, connectors, authentication mechanisms, and overall agent structure. • Create and maintain design documentation and diagrams, ensuring review and alignment with the Governance Lead and architectural baselines. • Implement Copilot agents using Copilot Studio, Microsoft 365 Agents SDK and VS Code toolkit. • Develop the agent's manifest (defining commands, triggers, and connected APIs) and write supporting code. • Implement API call logic, integrate with external libraries/SDKs, and handle complex data parsing and manipulation. • Adhere to best-in-class software engineering practices, including source control (Git), modular code design, and robust unit testing for critical functions, treating each agent or component as a deployable software product. • Lead and coordinate development efforts when multiple developers are involved. • Partner with the Governance Lead to integrate security and compliance checks throughout the development lifecycle. • Apply secure coding standards, including robust input validation and proper error handling. • Champion the development of agents that are not only performant but inherently trustworthy by design. • Conduct thorough testing of agent functionality, including functionality, performance, and security testing. • Ensure agents meet rigorous quality standards before packaging for deployment.

• Serve as strategic-level technical point of contact for strategic client accounts • Lead technical consulting and advisory services for key clients, translating business objectives into technical strategies • Participate in account planning, growth strategy development, and identification of new opportunities within client relationships • Handle technical escalations and provide architectural guidance on complex client challenges • Represent the organization in client executive meetings and technical steering committees • Define and evolve architectural standards, principles, and best practices across the organization • Develop and maintain the technology roadmap and architecture radar to identify emerging opportunities and trends • Establish standardized solution frameworks that ensure scalability, security, and maintainability • Lead architecture governance through design reviews, Architecture Change Management processes, and compliance oversight • Ensure architectural decisions align with business requirements, security policies, and technical standards • Oversee the design of complex, scalable architectures for client solutions across application and data platform domains • Guide Solutions Architects and Data Platform Architect in developing high-quality technical designs • Review and approve architectural blueprints for major initiatives and client engagements • Drive innovation through research and evaluation of emerging technologies, platforms, and architectural patterns • Ensure integration between application architecture and data platform architecture for cohesive solutions • Lead, mentor, and develop the Solution Architecture Manager and architecture team members • Conduct performance reviews, career development planning, and coaching for direct reports • Foster a culture of technical excellence, innovation, and continuous improvement within the architecture practice • Provide guidance on complex architectural challenges and support professional growth of architects • Partner with Delivery Leadership and Data Engineering directors to ensure seamless execution of architectural designs • Collaborate with Product, DevOps, and Security teams to align technical solutions with business goals • Work with business leaders and stakeholders to translate business requirements into technical architectures • Provide regular updates to senior leadership on architectural initiatives, standards adoption, and technology trends • Identify and implement architectural optimizations to enhance system performance, scalability, and efficiency • Ensure solution architectures support quality, security, and compliance requirements • Drive continuous improvement of architectural practices and design patterns • Review system architectures regularly to align with evolving business and technical needs • Ensure comprehensive documentation of architectural artifacts, standards, and design decisions • Maintain organized repositories of reference architectures, ADRs, and technical specifications • Establish documentation standards and promote knowledge sharing across the organization