Foundation Health

• Drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform • Work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions on time, on scope, and genuinely impactful for health system customers • Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome • Execute against established implementation methodology and playbooks, contributing improvements as you learn what works • Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through • Coordinate internal resources and external partners to ensure smooth, on-time delivery • Proactively surface risks, issues, and dependencies - escalate when needed, and own the resolution • Serve as the primary point of contact for customers throughout the implementation lifecycle • Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers • Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence • Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery • Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation • Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap • Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team

• Build and lead the team responsible for delivering AI-powered solutions to health system customers • Own the end-to-end implementation methodology from pre-sales scoping through go-live and handoff • Build and maintain implementation playbooks, templates, tools, and best practices • Define and track KPIs for implementation quality, timeliness, and customer satisfaction • Hire, develop, and manage a high-performing team of Implementation Managers • Serve as Delivery Lead on strategic accounts

• Design AI-driven pipelines to multiply the team's total output. • Drive the delivery of entire projects across multiple engineers, managing cross-team dependencies and owning technical roadmaps tied to product milestones. • You are a technical anchor for the entire domain, making decisions that shape our product for the next 6-12 months.

• Lead financial forecasting, budgeting, and long-term planning while developing robust sales and revenue models. • Oversee day-to-day accounting operations, including AP, AR, payroll, and cash flow management. • Own monthly board packs and financial reporting, translating data into actionable recommendations for the leadership team. • Partner with the CEO in board and investor interactions, providing clear financial narrative and insight. • Evolve our finance tech stack by selecting and implementing modern, scalable systems. • Build visibility into core financial metrics, including unit economics, margins, and department-level budgeting. • Establish financial controls, risk management frameworks, and audit readiness as the company scales. • Drive capital allocation decisions to balance growth, efficiency, and runway. • Support strategic initiatives such as partnerships, acquisitions, or new market entry through financial evaluation.

• Own Foundation Health’s LinkedIn strategy; grow followers, engagement, and thought leadership presence. • Manage updates and content on the Foundation Health website to reflect the latest messaging, product offerings, and press releases. • Create high-impact content including one-pagers, pitch decks, case studies, blog posts, and newsletters. • Build a library of customer-facing and sales enablement materials to support the commercial team. • Partner with sales on conference strategy, including booth design, collateral, lead capture, and follow-up campaigns. • Collaborate with external PR partners and internal stakeholders on press releases, award submissions, and media opportunities. • Partner with sales to design and execute targeted sales campaigns and outreach programs to fuel pipeline. • Support messaging and creative for outbound and account-based marketing efforts. • Track and report on marketing performance across channels (social, website, campaigns, events). • Provide insights to optimize spend and improve ROI. • Showcase customer success stories through testimonials and case studies. • Partner with recruiting to support employer branding efforts on LinkedIn and beyond.

• Own the end-to-end technical delivery of Foundation Health’s platform within Epic-related workflows, serving as the primary SME for customer IT and clinical informatics teams • Drive the technical work for Epic integrations, including direct consultation on SMART on FHIR app configuration, OAuth 2.0 backend authentications, and interface configurations • Manage EHR-related product deployments for customers, including reviewing, reproducing, and diagnosing complex integration issues (HL7/FHIR/API) before escalating to Engineering, ensuring a high bar for technical documentation • Maintain and expand Foundation Health’s Epic Integration Playbook, proactively identifying changes in Epic’s upgrade cycles that may impact our integration points • Partner directly with Product and Engineering to influence the product roadmap, ensuring Foundation Health remains at the cutting edge of Epic’s Connection Hub and interoperability standards • Lead technical integration discussions with customer counterparts at all levels, including Epic stakeholders, to align on timelines and technical requirements • Drive continuous improvement by optimizing our onboarding process and reducing post-go-live support volume through better, upfront implementation quality

• Partner with the sales team to support customer engagements, bringing pharmacy subject matter expertise to sales discussions with health system pharmacy leadership. • Attend conferences and sales events (both as a participant and speaker) to represent the company and support broader visibility and brand-building initiatives for Foundation Health. • Translate complex pharmacy workflows and pain points into clear solution narratives that align with Foundation Health’s platform capabilities. • Conduct solution demos, presentations, and technical deep-dives for prospective and current customers. • Serve as a trusted advisor to customer pharmacy teams, building strong relationships and credibility. • Collaborate with the product team to inform roadmap priorities, product requirements, and feature development based on customer needs and market insights. • Provide internal training and enablement to sales and customer success teams on pharmacy workflows, terminology, and best practices. • Represent Foundation Health at industry conferences, panels, and customer events as a pharmacy subject matter expert.

• Drive net new and expansion revenue by developing and executing a go-to-market strategy for health systems. • Build and manage a high-quality sales pipeline, leveraging direct outreach, industry events, and collaboration with sales and marketing. • Cultivate strong relationships with C-level and VP-level stakeholders across pharmacy, digital health, and operations functions. • Lead complex enterprise sales cycles, including solution design, RFP responses, pricing, and contract negotiation. • Serve as the voice of the customer internally, delivering market insights and feedback to product and leadership teams. • Collaborate with Foundation Health executives and subject matter experts to develop compelling, tailored proposals and presentations. • Develop the sales foundation to scale: refine sales processes, build enablement tools, and support hiring and team development as the company grows. • Represent Foundation Health at key conferences, forums, and customer engagements to elevate brand awareness and thought leadership.

• Work closely with clinical informatics and IT teams to define Epic integration requirements • Lead Epic integration design, development, and testing, ensuring quality and scalability • Coordinate with external partners (e.g. Epic consulting teams) to drive delivery • You’ll act as the SME on Epic integrations within our engineering team. • Build features across backend and frontend systems • Implement new services and API endpoints supporting clinical and operational use cases • Ship greenfield work, contributing to a modern tech stack that prioritizes speed and developer productivity • Partner with product, design, and other engineering teams to prioritize and deliver high-impact work • Ensure solutions meet security, privacy, and performance standards • Help define best practices and improve engineering processes

• Drive net new and expansion revenue by developing and executing a go-to-market strategy for health systems. • Build and manage a high-quality sales pipeline, leveraging direct outreach, industry events, and collaboration with sales and marketing. • Cultivate strong relationships with C-level and VP-level stakeholders across pharmacy, digital health, and operations functions. • Lead complex enterprise sales cycles, including solution design, RFP responses, pricing, and contract negotiation. • Serve as the voice of the customer internally, delivering market insights and feedback to product and leadership teams. • Collaborate with Foundation Health executives and subject matter experts to develop compelling, tailored proposals and presentations. • Develop the sales foundation to scale: refine sales processes, build enablement tools, and support hiring and team development as the company grows. • Represent Foundation Health at key conferences, forums, and customer engagements to elevate brand awareness and thought leadership.