• Serve as strategic-level technical point of contact for strategic client accounts • Lead technical consulting and advisory services for key clients, translating business objectives into technical strategies • Participate in account planning, growth strategy development, and identification of new opportunities within client relationships • Handle technical escalations and provide architectural guidance on complex client challenges • Represent the organization in client executive meetings and technical steering committees • Define and evolve architectural standards, principles, and best practices across the organization • Develop and maintain the technology roadmap and architecture radar to identify emerging opportunities and trends • Establish standardized solution frameworks that ensure scalability, security, and maintainability • Lead architecture governance through design reviews, Architecture Change Management processes, and compliance oversight • Ensure architectural decisions align with business requirements, security policies, and technical standards • Oversee the design of complex, scalable architectures for client solutions across application and data platform domains • Guide Solutions Architects and Data Platform Architect in developing high-quality technical designs • Review and approve architectural blueprints for major initiatives and client engagements • Drive innovation through research and evaluation of emerging technologies, platforms, and architectural patterns • Ensure integration between application architecture and data platform architecture for cohesive solutions • Lead, mentor, and develop the Solution Architecture Manager and architecture team members • Conduct performance reviews, career development planning, and coaching for direct reports • Foster a culture of technical excellence, innovation, and continuous improvement within the architecture practice • Provide guidance on complex architectural challenges and support professional growth of architects • Partner with Delivery Leadership and Data Engineering directors to ensure seamless execution of architectural designs • Collaborate with Product, DevOps, and Security teams to align technical solutions with business goals • Work with business leaders and stakeholders to translate business requirements into technical architectures • Provide regular updates to senior leadership on architectural initiatives, standards adoption, and technology trends • Identify and implement architectural optimizations to enhance system performance, scalability, and efficiency • Ensure solution architectures support quality, security, and compliance requirements • Drive continuous improvement of architectural practices and design patterns • Review system architectures regularly to align with evolving business and technical needs • Ensure comprehensive documentation of architectural artifacts, standards, and design decisions • Maintain organized repositories of reference architectures, ADRs, and technical specifications • Establish documentation standards and promote knowledge sharing across the organization

• Develop and design solutions for technology architecture • Collaborate with cross-functional teams to ensure successful implementation • Analyze and improve existing systems and architecture • Participate in technical discussions and decision-making

• Contribute important product, technical, and industry expertise to help team efforts to win new business and service existing accounts. • Influence pre-sales strategy and apply EMS Identity and Collaboration solutions to best meet client goals. • Explain the EMS product positioning to business and technical audiences while maintaining customer relationships. • Work with the EMS Product Management and Engineering teams to create solutions and enhance EMS products based on customer feedback and market demand. • Document and report relevant marketplace insights and client requests to inform future product development.

• Manage project scope, schedule, resources, project documentation and reporting • Schedule client meetings and project planning activities and coordinate internal resource support • Request and schedule testing and training activities with client (with PMO/Analyst resources) • Facilitate technical discussions for project integrations and technical solutions from one-to-many technical applications • Use internal tools to initiate the build and to troubleshoot issues/ promote resolution • Identify and escalate project risk/roadblocks and develop risk mitigation/resolution plans • Track open issues, along with solution plans (JIRA tickets, cases, etc.) during Implementation to go live with clients • Experience balancing multiple projects concurrently, including multi-facility, multi-product programs