• Engage with business stakeholders to deeply understand requirements for proposed Copilot agents that necessitate custom, low-code, and pro-code development. • Translate business needs into detailed technical designs, including defining backend services, connectors, authentication mechanisms, and overall agent structure. • Create and maintain design documentation and diagrams, ensuring review and alignment with the Governance Lead and architectural baselines. • Implement Copilot agents using Copilot Studio, Microsoft 365 Agents SDK and VS Code toolkit. • Develop the agent's manifest (defining commands, triggers, and connected APIs) and write supporting code. • Implement API call logic, integrate with external libraries/SDKs, and handle complex data parsing and manipulation. • Adhere to best-in-class software engineering practices, including source control (Git), modular code design, and robust unit testing for critical functions, treating each agent or component as a deployable software product. • Lead and coordinate development efforts when multiple developers are involved. • Partner with the Governance Lead to integrate security and compliance checks throughout the development lifecycle. • Apply secure coding standards, including robust input validation and proper error handling. • Champion the development of agents that are not only performant but inherently trustworthy by design. • Conduct thorough testing of agent functionality, including functionality, performance, and security testing. • Ensure agents meet rigorous quality standards before packaging for deployment.

• Serve as strategic-level technical point of contact for strategic client accounts • Lead technical consulting and advisory services for key clients, translating business objectives into technical strategies • Participate in account planning, growth strategy development, and identification of new opportunities within client relationships • Handle technical escalations and provide architectural guidance on complex client challenges • Represent the organization in client executive meetings and technical steering committees • Define and evolve architectural standards, principles, and best practices across the organization • Develop and maintain the technology roadmap and architecture radar to identify emerging opportunities and trends • Establish standardized solution frameworks that ensure scalability, security, and maintainability • Lead architecture governance through design reviews, Architecture Change Management processes, and compliance oversight • Ensure architectural decisions align with business requirements, security policies, and technical standards • Oversee the design of complex, scalable architectures for client solutions across application and data platform domains • Guide Solutions Architects and Data Platform Architect in developing high-quality technical designs • Review and approve architectural blueprints for major initiatives and client engagements • Drive innovation through research and evaluation of emerging technologies, platforms, and architectural patterns • Ensure integration between application architecture and data platform architecture for cohesive solutions • Lead, mentor, and develop the Solution Architecture Manager and architecture team members • Conduct performance reviews, career development planning, and coaching for direct reports • Foster a culture of technical excellence, innovation, and continuous improvement within the architecture practice • Provide guidance on complex architectural challenges and support professional growth of architects • Partner with Delivery Leadership and Data Engineering directors to ensure seamless execution of architectural designs • Collaborate with Product, DevOps, and Security teams to align technical solutions with business goals • Work with business leaders and stakeholders to translate business requirements into technical architectures • Provide regular updates to senior leadership on architectural initiatives, standards adoption, and technology trends • Identify and implement architectural optimizations to enhance system performance, scalability, and efficiency • Ensure solution architectures support quality, security, and compliance requirements • Drive continuous improvement of architectural practices and design patterns • Review system architectures regularly to align with evolving business and technical needs • Ensure comprehensive documentation of architectural artifacts, standards, and design decisions • Maintain organized repositories of reference architectures, ADRs, and technical specifications • Establish documentation standards and promote knowledge sharing across the organization

• Develop and design solutions for technology architecture • Collaborate with cross-functional teams to ensure successful implementation • Analyze and improve existing systems and architecture • Participate in technical discussions and decision-making

• Contribute important product, technical, and industry expertise to help team efforts to win new business and service existing accounts. • Influence pre-sales strategy and apply EMS Identity and Collaboration solutions to best meet client goals. • Explain the EMS product positioning to business and technical audiences while maintaining customer relationships. • Work with the EMS Product Management and Engineering teams to create solutions and enhance EMS products based on customer feedback and market demand. • Document and report relevant marketplace insights and client requests to inform future product development.