• Assesses, plans and implements care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care • Collaborates with member, family and healthcare providers to develop an individualized plan of care • Conducts individual counseling and group therapy with adolescents and adults • Identifies and initiates referrals for social service programs – including financial, psycho-social, community and state supportive services • Advocates for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team • Utilizes approved clinical criteria to assess and determine appropriate level of care for members • Documents all member assessments, care plan and referrals provided • Responsible for achieving set goals; Key Performance Indicators (KPIs) • Learning the StrongWell model and taking responsibility and ownership for outcome based care • Participates in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care • Promotes responsible and ethical stewardship of company resources • Maintains excellent punctuality and attendance during work hours

Role Description As a Patient Advocacy Team Associate, you will help connect patients and caregivers with meaningful healthcare research opportunities while supporting the growth and engagement of the Rare Patient Voice community. - Create patient-facing communications, support study recruitment initiatives, and build relationships with advocacy organizations. - Help patients and caregivers engage with research opportunities. - Represent Rare Patient Voice and Konovo at conferences, community events, and industry meetings across the United States. - Strengthen relationships with patients and expand awareness of research opportunities. Qualifications - 2+ years of experience in patient advocacy, communications, marketing, community engagement, outreach, event coordination, project coordination, or a related field. - Experience creating digital content and visual materials using Canva or similar design tools. - Strong written and interpersonal skills, with a genuine interest in supporting patients and caregivers. - Engaged by the opportunity to represent Rare Patient Voice professionally at conferences, advocacy events, and community engagements. - Highly organized, detail-oriented, and self-motivated, with the ability to manage multiple priorities in a remote environment. - Comfortable using productivity, AI, and automation tools to improve efficiency and organization. - Proficiency with Microsoft Office and other business productivity tools. - Ability and willingness to travel throughout the United States, including occasional weekends, to support conferences, advocacy events, and community engagement activities. - Experience in healthcare, patient advocacy, market research, nonprofit organizations, or community engagement is a plus. Requirements - Create study recruitment graphics, awareness campaigns, and other patient-facing materials using Canva or similar tools. - Support patient and caregiver recruitment efforts across a variety of healthcare research studies while engaging directly with participants to answer questions and support community-building efforts. - Build and maintain relationships with patient advocacy organizations and community partners. - Draft clear, engaging communications for patients, caregivers, advocacy organizations, and internal stakeholders. - Partner with internal teams to coordinate outreach campaigns, track project activities, maintain documentation, and ensure studies are executed accurately and on schedule. - Identify opportunities to improve team processes, outreach strategies, and operational efficiency through technology and automation. Benefits - Help patients and caregivers share their experiences through research. - Be part of a mission-driven company that is revolutionizing healthcare decision-making. - Join a fast-growing global team with career advancement opportunities. - Thrive in a collaborative, remote work environment that values innovation and flexibility. - Make a real-world impact by helping healthcare organizations innovate faster. Company Description Konovo is a global healthcare intelligence company on a mission to transform research through technology, enabling faster, better, connected insights. Konovo provides healthcare organizations with access to over 2 million healthcare professionals worldwide. With over 300 employees across India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we partner with leading pharmaceutical companies, medical device manufacturers, research agencies, and consulting firms to support critical healthcare decision-making. Rare Patient Voice, a Konovo company, helps connect patients and caregivers with research opportunities that amplify their voices and help healthcare organizations better understand the real-world experiences that drive informed decision-making.

Role Description In this role, you will help deliver high-quality counseling services while supporting clients through assessment, treatment planning, and ongoing therapeutic care. You will play an important part in creating a consistent, supportive experience for clients and in contributing to strong clinical outcomes through collaboration and evidence-based practice. - Provide virtual individual therapy sessions for clients across Texas - Conduct intake assessments and develop personalized treatment plans - Maintain timely, accurate clinical documentation and progress notes - Apply evidence-based interventions such as CBT and trauma-informed care - Collaborate with supervisors and care teams to support client outcomes Qualifications - Master’s degree in counseling, psychology, social work, or a related field. - Active Texas LPC-Associate license. - Familiarity with HIPAA-compliant clinical records. - Fluent English communication skills. Requirements - Some prior therapy experience, including telehealth counseling, is preferred. - Exposure to conducting intake assessments and developing treatment plans. - Strong clinical documentation skills. - Knowledge of CBT, trauma-informed care, and other evidence-based treatment approaches. - Fluency in Spanish is a plus.

Role Description Symmetrio is recruiting a Clinical Applications Specialist for our customer, a rapidly growing healthcare technology organization focused on innovative oncology and healthcare software solutions. This role serves as the primary clinical resource for customers utilizing the organization's software platform. The Clinical Applications Specialist will partner directly with physicians, nurses, advanced practice providers, clinical administrators, and operational leaders to ensure successful adoption, optimization, and ongoing utilization of the platform. The ideal candidate combines healthcare technology experience with strong communication and problem-solving skills, helping customers maximize the value of the software while serving as a liaison between end users, product teams, and technical resources. This individual will play a key role in customer onboarding, workflow optimization, user training, issue resolution, and ongoing customer engagement. - Serve as the primary clinical applications resource for customers throughout onboarding, implementation, and ongoing platform utilization. - Build trusted relationships with physicians, nurses, clinical staff, administrators, and operational stakeholders. - Conduct customer training sessions and provide ongoing education to support successful user adoption. - Assess clinical workflows and recommend best practices for platform utilization and optimization. - Partner with customers to identify operational challenges and align software capabilities with clinical and business objectives. - Investigate and document user-reported application issues and coordinate resolution with Product and Engineering teams. - Translate customer feedback and workflow requirements into actionable recommendations for internal stakeholders. - Support application configuration, user setup, workflow customization, and platform optimization activities. - Monitor customer engagement and proactively identify opportunities to improve adoption, utilization, and satisfaction. - Collaborate with Product, Engineering, Clinical, and Customer Success teams to ensure a seamless customer experience. - Assist with implementation planning, go-live support, and post-deployment follow-up activities. - Serve as an advocate for customers while balancing organizational goals and product strategy. Qualifications - 4+ years of experience in Clinical Applications, Clinical Informatics, Healthcare Technology, Healthcare SaaS, EMR/EHR Support, Clinical Consulting, or similar customer-facing healthcare technology roles. - Experience working directly with physicians, nurses, advanced practice providers, clinical operations teams, or healthcare administrators. - Strong understanding of healthcare workflows and clinical operations. - Experience providing user training, workflow optimization, implementation support, or customer onboarding. - Ability to investigate and troubleshoot software application issues while communicating effectively with both clinical and technical audiences. - Experience supporting healthcare software, clinical applications, oncology software, EMR/EHR platforms, or healthcare technology solutions. - Familiarity with healthcare interoperability standards, integrations, or clinical data exchange concepts is preferred. - Oncology, radiation oncology, value-based care, clinical decision support, or specialty care experience is highly preferred. - Experience utilizing AI-enabled tools such as Claude, ChatGPT, or similar technologies. - Bachelor's degree preferred. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Paid Time Off (Vacation, Sick & Public Holidays)