Role Description You'll work with and bring opinions on choosing between the following: - LLM Providers & APIs: Anthropic Claude (primary), OpenAI, AWS Bedrock - Local / Self-Hosted LLMs: Ollama, LM Studio, llama.cpp, vLLM; open-weight model families (Llama, Qwen, Mistral, etc.) - Agent Frameworks: LangChain / LangGraph, LlamaIndex, OpenAI Agents SDK, or equivalent - Retrieval & Knowledge: Vector databases (Pinecone, Weaviate, pgvector); RAG, cache-augmented generation, tool-based agentic retrieval, GraphRAG, hybrid approaches - Voice AI: ElevenLabs, VAPI, LiveKit, Deepgram - LLM Observability & Eval: LangSmith, Braintrust, Phoenix, Helicone, or similar - AI-Assisted Development: Claude Code - RouteGenie Stack: Python, Django, PostgreSQL, Angular, TypeScript Qualifications - Experience: 3+ years of software engineering experience. - Production AI: 1+ year hands-on experience with production LLM / AI features shipped to real users (not prototypes or coursework). - Languages: Strong Python skills; comfort with TypeScript. - Frameworks: Hands-on experience with at least one agent framework and multiple retrieval/context-augmentation approaches. - APIs: Production experience with major LLM provider APIs from our Tech Stack. - Architectural Judgment: Sound judgment on AI architecture choices. Ability to select the right model and execution environment against cost, latency, accuracy, and data-residency constraints. - Quality Measurement: Demonstrated experience measuring AI feature quality in production. - Communication: Working professional English; strong async written communication for collaboration across Mexico, Europe, and US time zones. Requirements - Voice AI: Experience with Voice AI. NEMT dispatch and customer-service flows are voice-heavy, and voice agents will be a major product surface. - Regulated Data: Experience in a healthcare or regulated-data context (HIPAA, PII/PHI handling). - Self-Hosting: Local / self-hosted LLM experience running open-weight models on-prem or in a VPC. - Anthropic Ecosystem: Claude API / Anthropic SDK experience — including Claude-specific patterns. Preferred (Nice-to-Have) - LLM observability / eval tooling experience (LangSmith, Braintrust, Phoenix, Helicone, or similar). - Cost and latency optimization at LLM scale (prompt caching, model routing, token budgeting). - Traditional ML / data science background (model training, feature engineering, evaluation methodology). - Django / PostgreSQL background. - Multi-tenant SaaS experience. - Open-source AI contributions or public agent projects.

• Lead, support, enable and grow the AppSec team — owning hiring, onboarding, performance, and career development for a team of Senior and Staff-level Security Engineers. Important to understand: we're not looking for someone to dictate the roadmap or daily activities of the team. What we need is someone to enable the team to do what needs doing and to give them the best possible environment to do it in. • Own the formalisation of AppSec strategy and roadmap, translating team input, business risk and engineering context into a clear, prioritised programme of work with measurable outcomes. • Be a credible technical partner to your team — able to engage substantively on threat models, security architecture, agentic tooling design, and risk decisions, and willing to get into the details when it matters. • Define and maintain the team's operating rhythm: OKRs, quarterly planning, cross-team coordination, and stakeholder communication up to leadership. • Act as a key interface between AppSec and the rest of the organisation and leadership — building relationships with business leadership, engineering leads, the Developer Platform team, Architecture Working Group, and partner functions like Legal and Moderation, to embed security into how Synthesia builds. • Participate in maintaining and evolving Synthesia's approach to AI-assisted development security, including how we secure our own use of agentic coding tools and how we assess the security of AI-generated code. • Own AppSec's relationship with the broader Security function, ensuring tight alignment between AppSec and other Infosec teams on shared risks, incidents, and cross-cutting initiatives. • Represent AppSec externally where relevant — with customers, auditors, and in the context of compliance programmes such as SOC2 and ISO42001.

• Develop technical relationships with target accounts • Help win new Client and Server opportunities by working with partners and end customers by establishing technical solutions based on AMD technology • Work with AMD internal teams across the Client and Server Business Units to influence/build technical presentations and documentation to be delivered • Support priority pipeline opportunities, working directly with partners and end-customers to optimize workloads and applications on AMD-based solutions • Deliver technical presentations, training, and sales pitches to influence new AMD sales with partners and customers • Provide technical assistance to NA sales personnel and the end customer in the evaluation, design and development of AMD based Client and Server solutions • Build business and technical acumen, enabling AMD to gain further "Mindshare" within the customer base • Technically qualify and prioritize sales opportunities utilizing AMD resources • Engage and manage relationships with partner & customer technical resources • Partner with sales in determining possible application of AMD based products and solutions to meet customer requirements • Perform technical presentations, training and updates for partners and prospects • Translate partner & customer business challenges and requirements into solution by way of creating opportunities through engagements that best leverage AMD based product offerings • Possess a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors • Assist with the solution development/architectural design to meet specific customer needs • Analyze AMD product solutions and evaluate product performance based on customer needs • Keep up to date on relevant competitive solutions and work with internal teams to provide competitive responses where needed • Articulate AMD based technology offerings across multiple verticals • Install and test solutions, as required, to ensure successful deployments and evaluations • Provide hands-on, expert-level technical assistance to partner and end customer

Role Description Ciklum is looking for a Senior JavaScript Engineer to join our team full-time in Ukraine. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. Founded in 2005, our client is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. They’re a community with over 2,500 colleagues all over the world, working to serve customers and partners in over 190 markets. You will be a core member of the Debit Cards engineering team, a high-impact unit responsible for the full card lifecycle, from ordering and issuing to limiting, managing, and monitoring card transactions. The team integrates with 3rd party payment processors, 3D Secure systems, and MasterCard, ensuring seamless, secure, and high-performance card operations for our customers. You will lead technical initiatives across card systems, designing, building, and validating robust backend solutions that scale with business needs. You will work closely with architects, security, product, and operations teams to modernize the existing card systems into a new event-driven architecture and introduce cloud-native patterns. Build it from scratch while ensuring that card business services remain reliable, secure, and performant. Qualifications - You are a seasoned Senior Backend Engineer with a strong sense of ownership and accountability. - You are comfortable operating in fast-moving, complex environments and excel at turning ambiguity into concrete, executable solutions. - You bring deep backend, cloud, and architectural expertise, balancing long-term thinking with pragmatic delivery. - You embrace change and learn quickly, continuously adapting to new technologies, architectures, and organizational needs. - You are curious by nature, proactive in closing knowledge gaps, and comfortable making informed decisions even when not all answers are known yet. - You thrive in cross-team environments, earning trust through technical excellence and clear communication. - You influence design, implementation, and example rather than authority, and enjoy collaborating closely with product, architecture, security, and infrastructure teams to ensure alignment, adoption, and lasting impact. - You are impact-driven, not territory-driven, measuring success by how effectively you enable other teams and improve the organization’s cloud capabilities as a whole. Requirements - 6+ years of experience with backend development, preferably Node.js. - Experience with AI tools for leveraging team velocity & quality. - 6+ years of experience with advanced SQL (MSSQL/MySQL/PostgreSQL, etc.). - 4+ years of experience with NoSQL database, preferably MongoDB. - Experience with building SaaS platforms for cloud-based products, preferably AWS. - Experience with Containers and Kubernetes (K8s), preferably EKS. - Experience with Event-Driven Architecture. - Experience with Message Brokers such as RabbitMQ/SQS/Kafka, preferably Kafka. - Experience with Microservices development. - B.S. in computer science or equivalent. Benefits - Strong community: Work alongside top professionals in a friendly, open-door environment. - Growth focus: Take on large-scale projects with a global impact and expand your expertise. - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications. - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies. - Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice. - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations.