Synthesia

• Drive execution and promote DS partnerships and deliverables: baseline audit, prioritise remediation, DS coverage, CI automation, and production monitoring. • Ship technical fixes and lead cross-team remediation efforts. • Partner with Design System, Product, Design, Legal, and External Audit provider to embed accessibility in workflows. • Educate specific team members to drive accessibility standards in their org. • Run user testing with assistive tech and integrate findings into product decisions. • Design and operate AI-assisted tooling to scale audits and remediation (with human-in-the-loop guardrails). • Consider the long-term direction of the team, ensuring development of engineering capabilities for upcoming challenges.

• Own major AI-native bets end-to-end, from problem framing to shipped outcomes and iteration. • Set a design vision for either Skills or Dubbing & Localisation surfaces, and influence adjacent product areas to stay coherent. • Partner closely with Product and Engineering to define what "great" looks like (principles, quality bar, success metrics) and then drive toward it. • Prototype and test interaction models quickly - including novel agentic and conversational patterns - and know when high-fidelity matters. • Raise the bar on craft: interaction design, UI quality, systems thinking, and consistency across AI-native experiences.

• Respond to customer inquiries via email, chat, or social media in a timely and professional manner • Provide accurate information and support to customers to resolve their issues • Identify and escalate complex issues to Tier 2 support when necessary • Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues • Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) • Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction • Continuously improve your own product knowledge and remain up to date with our product, services and processes • Provide constructive feedback to the business and leadership team to improve customer support processes and procedures

• Own the end-to-end technical direction for offline video generation • Partner with research leadership to define a unified long-term roadmap • Increase the velocity at which research ships to product • Coach and elevate more junior researchers and engineers

• Reporting to the AVP of Customer Success and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers • As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite • Ideal for an individual who wants to expand their career with a fast-growing software company

• Reporting to the AVP of Customer Success and focusing on French accounts in Europe - you are energetic, driven, and care deeply about the success of our customers • As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

• Own and ship high-impact experiments and features end-to-end - from hypothesis to production - that directly move activation, conversion, and revenue metrics • Work full-stack across the Growth surface: activation flows and onboarding, self-serve and freemium infrastructure, pricing and packaging mechanics, PQL-to-enterprise funnels, viral and sharing loops • Build and extend the team's experimentation platform. At Synthesia, Engineers are builders of the experimentation system, not just users of it - constructing A/B infrastructure, instrumentation, and metrics pipelines that power how the whole product grows • Partner closely with product managers and data analysts to prioritize the highest-leverage work, make clear trade-offs between experimentation velocity and long-term scalability, and translate ambiguous business problems into clean technical solutions

• Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics • Challenge vague requests and reframe them into clear, high-impact use cases • Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support • Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout • Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations • Design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes • Connect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction • Lead technical and business-value conversations that reduce risk, build conviction, and advance the deal • Deliver demos, workshops, and first-workflow experiences tailored to the customer’s business context • Create assets that make value tangible: demo videos, pilot outputs, solution narratives, and launch plans • Position Synthesia clearly against alternatives and handle objections with commercial credibility • Turn product interest into business conviction by showing where Synthesia fits and why it matters • Own the path from signed deal to first live workflow, ensuring customers reach value quickly • Build onboarding that drives behavior change and usage, not just product understanding • Define early success measures, track them tightly, and intervene fast when adoption risk appears • Establish the conditions for repeatable usage, strong champions, and broader rollout • Identify additional teams, workflows, and use cases where Synthesia can deliver more value • Define the right starting point and a credible path to broader adoption over time • Partner with Customer Success to ensure strong handoff, continuity of context, and a clear expansion pathway • Stay close to strategic accounts where deeper solutioning is required to unlock adoption and expansion • Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scale • Build the tools and playbooks that make the function more repeatable: demo environments, onboarding plays, and solution libraries • Turn customer insight into structured product, positioning, and go-to-market feedback • Raise the quality of how Synthesia sells, delivers, and scales value across the customer lifecycle • Partner with Account Executives on account strategy, qualification, deal progression, and executive messaging • Align with Customer Success on adoption risk, rollout design, and expansion opportunities • Work with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomes • Act as a connective layer across teams, ensuring customer needs are translated into action and business impact

• Reporting to the Customer Success DACH Team Lead - you are energetic, driven, and care deeply about the success of our customers • As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite • Ideal for an individual who wants to expand their career with a fast-growing software company

• Lead end-to-end project execution, from concepting to delivery. • Strong communication skills (verbal and visual) to effectively convey ideas to cross-functional internal teams. • Develop visually striking projects, respecting and maintaining a cohesive brand identity from multiple companies. • Collaborate in a fast-paced environment, contributing ideas and accepting changes as part of the process. • Stay abreast of industry trends, infusing innovation into your design approach.