쿠팡이츠서비스(Coupang Eats Services)는 Delivery service에 대한 차별화 전략을 세우고, 쿠팡이츠의 고객, 상점주, 그리고 배달파트너들에게 한층 더 강화된 서비스와 지원을 제공하고 있습니다. 쿠팡이츠서비스는 원하는 음식을 언제 어디서든 빠르고 안전하게 배달함으로써 고객에게 놀라운 고객 경험을 선사하고, 상점주에게는 주문부터 배달, 고객응대까지 제공하는 원스톱 서비스를 통해 안정적인 판매 기회를 확보할 수 있는 시스템을 운영하고 있습니다. 여러 분야의 전문가로 구성된 쿠팡이츠서비스는 하나의 팀으로서 고객과 상점주, 배달파트너가 원하는 가치를 고민하고 연구하며, 새로운 혁신과 패러다임 변화를 이끌어가고 있습니다.
Delivery Management Specialist
Location
Japan
Posted
2 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Delivery Management Specialist
Coupang Internal
Role Description 쿠팡이츠서비스 Front Line Operation(FLO) 팀은 실시간 데이터 기반 의사결정을 통해 배달 서비스를 안정적으로 운영하고, 고객에게 최상의 배달 경험을 제공하는 핵심 조직입니다. 본 포지션은 Frontline Japan 팀 소속으로 일본 Rocket Now 서비스 운영을 함께 수행하며, 한국 FLO와 동일한 업무를 기반으로 일본 현지 팀과 긴밀히 협업합니다. 주문 수요와 배달 파트너 공급의 균형을 맞추고, 다양한 변수 속에서 실시간으로 문제를 해결하여 서비스 품질을 유지·개선합니다. 오퍼레이션 전반(A-Z)을 경험하며 데이터 기반 운영 및 플래닝 영역으로의 확장 기회를 제공합니다. - 실시간 배달 품질 모니터링 및 운영 관제 업무 수행 - 주문 수요와 배달 파트너 공급 균형 관리 및 최적화 운영 - 배달 지표 관리(주문 수, 품질, 가격 등) 및 데이터 기반 의사결정 수행 - 일본 현지 팀과의 협업을 통한 운영 커뮤니케이션 및 이슈 대응 - 배달 파트너 지원 업무 수행: 수동 배차, 각종 프로모션 안내 및 운영 지원 - 날씨, 지역 상황, 이벤트 등 외부 변수 기반 실시간 이슈 대응 및 해결 - Worst 주문 식별 및 원인 분석을 통한 즉각적인 개선 조치 수행 Qualifications - 주/야 교대 및 주말 포함 스케줄 근무가 가능하신 분 (재택 근무 위주) - 비즈니스 환경에서 일본어로 원활한 커뮤니케이션이 가능하신 분 (JLPT N1 수준 또는 그에 준하는 일본어 회화 역량 보유하신 분) - 데이터 기반 의사결정 및 Excel 등 데이터 처리 도구 활용이 가능하신 분 - 유관 경력 3년 이상 또는 실시간 운영, 고객 대응, 오퍼레이션 경험이 있으신 분 - 다양한 이해관계자와의 협업 및 커뮤니케이션 경험이 있으신 분 Requirements - SQL을 활용한 데이터 분석 및 가공 경험이 있으신 분 - 배달 플랫폼, 물류, 호텔 등 실시간 운영 환경에서의 근무 경험이 있으신 분 - 교대 근무 또는 24시간 운영 조직에서의 근무 경험이 있으신 분 - 일본어로 글로벌 팀과 협업 경험이 있으신 분 - 인력 운영 및 현장 관리 경험이 있으신 분 Benefits - 정규직으로 수습기간 12주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다. Company Description 쿠팡이츠서비스(Coupang Eats Services)는 Delivery service에 대한 차별화 전략을 세우고, 쿠팡이츠의 고객, 상점주, 그리고 배달파트너들에게 한층 더 강화된 서비스와 지원을 제공하고 있습니다. 쿠팡이츠서비스는 원하는 음식을 언제 어디서든 빠르고 안전하게 배달함으로써 고객에게 놀라운 고객 경험을 선사하고, 상점주에게는 주문부터 배달, 고객응대까지 제공하는 원스톱 서비스를 통해 안정적인 판매 기회를 확보할 수 있는 시스템을 운영하고 있습니다. 여러 분야의 전문가로 구성된 쿠팡이츠서비스는 하나의 팀으로서 고객과 상점주, 배달파트너가 원하는 가치를 고민하고 연구하며, 새로운 혁신과 패러다임 변화를 이끌어가고 있습니다.
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