RealTruck, Inc.

• Lead the end-to-end marketing development of critical product categories within our Truck Accessories business • Focus on creating robust category strategies and roadmaps • Launch new innovative products that address consumer needs and drive business growth • Transform insights into actionable strategies • Develop robust product roadmaps, crafting business cases, project scoping, and making trade-off decisions • Leverage sound, fact-based analysis and compelling storytelling that resonates with internal stakeholders • Take ownership of ongoing portfolio management as it relates to assigned products • Transform consumer learnings and insights into new product concepts • Deliver sound engineering requirements, ensuring solutions are aligned with consumer expectations • Drive innovation acceleration through effective engagement with advanced development on key innovation spaces • Enable cross-functional collaboration to deliver product innovations that meet consumer needs

• coordinate and manage the day-to-day workflow related to market research for all new product ideas • collecting and organizing data related to products and pricing of new product ideas • responsible for monitoring and maintaining project timelines with the engineering and marketing departments. • create and maintain all new product development documents to ensure appropriate part numbers are established and loaded into system. • compile and regularly update precise data for seamless entry of part numbers into the ERP system. • help coordinate data research to drive product decisions and build list priorities. • collaborate with marketing team to ensure new product assets are established within the timelines. • provide monthly category specific product/engineering changes to internal stakeholders. • collection and management of NPD/OEM Intake forms for disbursement to category managers. • manage the development of installation sheets for new products. • collaborate with the marketing team to ensure websites are accurate for images, fitment, and instructions. • assist with additional projects as needed.

• The Senior Brand Marketing Manager will help bring innovation to life across our portfolio through best-in-class new product launches. • Sitting on the Brand Marketing team, this position will play a critical role in shaping how new products show up in the market—ensuring launches are rooted in clear product storytelling, strong brand expression, and thoughtful go-to-market (GTM) strategy. • This role will partner closely with Product Management, Sales, Creative, Marketing Activation, Media, and eCommerce, acting as the connective tissue across teams. • This position will lead launch strategy, will orchestrate the marketing content process, and champion social-first, consumer-centric execution that drives impact across channels, including DTC and Amazon.

• coordinate people and processes for multiple or complex projects to ensure they are delivered on time and produce the desired results • develop detailed project plans through extensive planning and cross-collaboration • ensure resource availability and allocation • deliver every project on time and within budget and scope • track progress and milestones to ensure the project will deliver successful results and within budget • evaluate the supply chain network (at regional and country levels) from product source to customer delivery • evaluate manufacturing and warehouse facilities, transportation modes, and supplier locations • recommend cost effective, service-sensitive supply chain network layout alternatives • assist in the planning of product development cycle and resource plans for future projects • facilitate weekly change notice and project meetings • report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary • lead weekly project status meeting • serve as a mentor and learning resource for entry level Project Managers

• Responsible for leading financial oversight of multiple RealTruck manufacturing sites and their respective local finance site leads • Provide guidance and direct local financial team leaders through monthly closing processes • Ensure SOX controls operate in compliance with company policy • Guide local finance team leads through annual operating plan and monthly forecasting processes • Drive review of financial statement variance analysis identifying risks and impacts • Collaborate with corporate and local leadership as a key business partner • Build and lead high-performing teams through identification and elimination of non-value-add activities • Chair employee engagement activities

• Lead the end-to-end marketing development of critical product categories within Off-Road Accessories business • Focus on creating robust category strategies and roadmaps • Launch new innovative products that address consumer needs and drive business growth • Develop robust product roadmaps, crafting business cases, project scoping, and making trade-off decisions • Lead the development of short/mid/long-term product strategies for complex categories • Leverage sound, fact-based analysis and compelling storytelling • Take ownership of on-going portfolio management across Off-Road Accessory product categories • Transform consumer learnings, competitive research, and insights into new product concepts • Collaborate closely with brand organization to ensure new product ideas fit seamlessly within brand consumer strategies • Develop and maintain strong, trust-based relationships with all functional process partners

• Own technical support and operational readiness for the contact center technology stack, including Amazon Connect, Kustomer, and any related AWS services, integrations, or tooling used by the contact center • Serve as the primary technical owner for contact center platform reliability, supportability, observability, and incident response • Configure, maintain, and troubleshoot Amazon Connect components, including contact flows, routing profiles, queues, hours of operation, prompts, numbers, agent experience, and related platform settings • Configure, maintain, and troubleshoot Kustomer, including users, teams, queues, routing rules, workflows, business rules, integrations, reporting, and the agent experience • Partner with Customer Service and eCommerce leadership to support business requirements for call routing, IVR behavior, agent workflows, reporting needs, and operational changes • Support integrations across the contact center stack, including Amazon Connect, Kustomer, order management, customer data, analytics, workforce management, identity, telephony, and reporting platforms • Establish and maintain platform monitoring, alerting, dashboards, logs, runbooks, escalation procedures, and operational documentation • Own production support processes, including issue triage, root cause analysis, post-incident reviews, change control, and release coordination • Partner with Security and Infrastructure teams to ensure appropriate access controls, IAM policies, encryption, audit logging, compliance posture, and data handling practices • Work with AWS, implementation partners, and internal teams to resolve platform issues and manage vendor escalations • Support disaster recovery, business continuity, failover planning, and platform resiliency testing for contact center operations • Drive automation and infrastructure-as-code practices where appropriate for repeatable configuration, deployment, and environment management • Translate technical platform limitations, risks, and support needs into clear communication for business and technology stakeholders • Stay current with Amazon Connect, Kustomer, AWS contact center services, AI/automation capabilities, and cloud contact center best practices.

• Own technical support and operational readiness for the contact center technology stack, including Amazon Connect, Kustomer, and any related AWS services, integrations, or tooling used by the contact center. • Serve as the primary technical owner for contact center platform reliability, supportability, observability, and incident response. • Configure, maintain, and troubleshoot Amazon Connect components, including contact flows, routing profiles, queues, hours of operation, prompts, numbers, agent experience, and related platform settings. • Configure, maintain, and troubleshoot Kustomer, including users, teams, queues, routing rules, workflows, business rules, integrations, reporting, and the agent experience. • Partner with Customer Service and eCommerce leadership to support business requirements for call routing, IVR behavior, agent workflows, reporting needs, and operational changes. • Support integrations across the contact center stack, including Amazon Connect, Kustomer, order management, customer data, analytics, workforce management, identity, telephony, and reporting platforms. • Establish and maintain platform monitoring, alerting, dashboards, logs, runbooks, escalation procedures, and operational documentation. • Own production support processes, including issue triage, root cause analysis, post-incident reviews, change control, and release coordination. • Partner with Security and Infrastructure teams to ensure appropriate access controls, IAM policies, encryption, audit logging, compliance posture, and data handling practices. • Work with AWS, implementation partners, and internal teams to resolve platform issues and manage vendor escalations. • Support disaster recovery, business continuity, failover planning, and platform resiliency testing for contact center operations. • Drive automation and infrastructure-as-code practices where appropriate for repeatable configuration, deployment, and environment management. • Translate technical platform limitations, risks, and support needs into clear communication for business and technology stakeholders. • Stay current with Amazon Connect, Kustomer, AWS contact center services, AI/automation capabilities, and cloud contact center best practices.

• Lead the continuous improvement team and prioritize Safety, Quality, Delivery, Cost, and People losses • Manage location-based CI leaders across all RealTruck locations • Develop realistic/aggressive timetables and expectations for project completion • Conduct regular project reviews and provide technical advice • Act as a change leader in the business • Design and build senior level lean training • Conduct Lean training for employees at all levels • Prepare and present C-Suite and board level reporting metrics and project status updates

• traveling within the assigned territory visiting Dealers & Chrome Shops • attending trade shows • executing business plan and sales strategy that ensures attainment of corporate sales goals and profitability • attending weekly Sales and various Meetings via phone/virtual means • logging all Dealer calls in company CRM system within deadlines • completing all expense reports each month in a timely manner • maintaining dealer contact info in company CRM system for use in direct mailing • maintaining planned activities on shared calendar 30 days in advance • traveling regularly via automobile and airplane to visit Dealers, Chrome Shops, Trade Shows, and assigned events (some weekends required) • achieving targeted goals for assigned sales channels and monthly Dealer visit quotas • attending to customer expectations to maintain their satisfaction • maintaining/presenting customer programs, policies, and promotional activities • properly training Accounts on all products offered