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Broker Assistant/Mortgage Sales Specialist
Location
Philippines
Posted
22 hours ago
Salary
A$2.4K - A$2.8K / month
Seniority
Mid Level
Job Description
Broker Assistant/Mortgage Sales Specialist
Hunt St
Role Description We are seeking an experienced Broker Assistant / Mortgage Sales Coordinator to join a growing Australian mortgage brokerage. This is not a traditional administrative support role. We are looking for a confident, proactive professional who can effectively engage with clients, manage loan pipelines, and help drive mortgage applications through to submission. - Proactively contact prospective and existing clients to obtain outstanding loan documentation. - Follow up with borrowers via phone, email, and SMS to ensure applications continue progressing. - Build relationships with clients and guide them through the mortgage application process. - Confidently communicate with self-employed borrowers and clients with complex lending scenarios. - Monitor and manage active loan pipelines to identify and resolve bottlenecks. - Maintain regular communication with clients regarding application status and outstanding requirements. - Prepare and send professional, concise, and accurate client correspondence. - Update and maintain client records within Broker Engine and other brokerage systems. - Support brokers by ensuring files are complete and ready for submission. - Coordinate with lenders, brokers, and the credit team throughout the loan process. Qualifications - Minimum 5 years of experience working within an Australian mortgage brokerage preferably in a sales focused environment. - Strong experience using Broker Engine. - Proven experience in broker support, sales, mortgage processing, loan coordination, or client relationship management. - Excellent verbal and written English communication skills. - Strong phone presence with the ability to build rapport and influence outcomes. - Experience following up clients for documentation and progressing mortgage applications. - Ability to manage multiple active files and competing priorities. - High attention to detail while maintaining a strong customer service focus. - Ability to work independently with minimal supervision. - Must be able to write coherent and succinct emails to the clients in English. Requirements - This role is expected to align with the AU business hours (approx. 9:00AM - 6:00 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. - The candidate must work exclusively with the client’s business from their hire date and must not have any other ongoing employment, client work, freelance engagements, or side hustles. Benefits - Compensation range: $2,350 - $2,820 AUD Monthly (PHP 100,000 - PHP 120,000). - Engagement type: Independent Contractor Agreement. - Holiday: NSW Holidays.
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