Role Description Join VillageCare as the Manager of Broker Sales Operations and embrace an exciting opportunity to shape the healthcare landscape from the comfort of your home. This pivotal role allows you to leverage your problem-solving skills and customer-centric mindset while engaging with a dynamic team committed to excellence. Experience the thrill of driving sales operations in a flexible, high-performance environment that values integrity and innovation. Your contributions will directly impact our service delivery in New York, NY, and beyond. The Broker Manager - Sales Operations at VillageCare is vital in upholding the operational integrity and efficiency of our broker sales infrastructure. This role encompasses comprehensive responsibilities, including: - Broker onboarding - System configuration - Enrollment tracking - Payment alignment - Overseeing operational platforms with external vendors like Convey and Connecture Acting as a crucial liaison between Broker Sales, Finance, Compliance, and IT, the Broker Manager ensures that brokers are seamlessly integrated into all systems, facilitating their swift transition to a Ready-to-Sell status. By effectively identifying and resolving system errors that could affect broker readiness, enrollment processing, and compensation accuracy, this position strengthens operational cohesion. Furthermore, the Broker Manager plays a key role in optimizing processes to reduce enrollment and payment errors, fostering broker confidence, and supporting scalable growth through structured oversight and accountability. Qualifications - Expertise in operational platforms such as Convey and Salesforce - Deep understanding of broker system setup and readiness-to-sell oversight - Strong analytical and problem-solving abilities - At least five years of experience in broker or sales operations, with a focus on healthcare insurance operations - Knowledge of broker compensation structures - Excellent organizational skills - Familiarity with Medicare Advantage and related healthcare products preferred Requirements - Broker System Setup & Readiness-to-Sell Oversight - Convey Platform Oversight & System Integrity - Enrollment Processing & Connecture Application Oversight - Broker Payment Oversight & Compensation Alignment - Operational Process Management & Accountability - Broker Operational Support & Issue Resolution - Cross-Functional Collaboration - Operational Risk Management & Continuous Improvement Experience - Bachelor's degree preferred (Business Healthcare Administration or related field) - 5+ years of experience in broker operations, sales operations or healthcare insurance operations - Strong experience working with broker operational systems including Convey, Connecture, and Salesforce - Experience supporting broker onboarding readiness-to-sell processes and enrollment operations - Strong understanding of broker compensation structures and payment workflows - Experience identifying and resolving system and operational issues - Knowledge of Medicare Advantage, MAP, MLTC and related healthcare products preferred - Strong organizational, analytical and operational problem-solving skills - Ability to manage multiple systems workflows and operational priorities Join our team today! If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!

Role Description The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations. (Military veterans are encouraged to apply.) As a "Sales Operations Manager" working from home, you will: - Own overall sales performance (conversion, revenue, productivity) across assigned programs - Drive daily/weekly performance rhythms to ensure consistent execution - Identify performance gaps early (especially early tenure) and implement corrective actions - Partner with leaders to build strong pipelines and hit or exceed targets - Lead and develop Team Leaders and Sales Coaches to drive a high-performance culture - Hold leaders accountable to daily performance management, coaching effectiveness, and action plans - Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results - Reinforce a culture of accountability, urgency, and ownership - Shift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building) - Ensure coaching is documented, consistent, and tied directly to performance outcomes - Partner with Training to improve new hire readiness and early tenure success - Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand - Identify opportunities to improve efficiency and productivity without sacrificing quality - Drive consistency in processes, communication, and execution across teams - Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans - Translate client expectations into clear operational actions - Proactively communicate risks, opportunities, and progress Qualifications - Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred - Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals - Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback - Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs - Work well under pressure and follow through on items to completion while maintaining a professional demeanor - Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates - Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment - Demonstrated ability to mentor, coach and provide direction to a team of employees - Demonstrated ability to take initiative and ownership with focus on continuous improvement - Demonstrated ability to foster customer service disposition and sense of professionalism for self and team - Willingness to work a flexible schedule - MUST have 1+ year of experience as a "Operations Manager" or "Sales Operations Manager" - Must have 3-5 years of PROVEN "high-level sales" leadership – OB sales experience would be ideal - Must reside in the United States and have a valid U.S. address for residence - 18 Years of age or older with a completed High School Diploma or GED, required Benefits - The base salary range for this position is $60,000.00- $75,000.00 annually (pay rate will not be below the applicable minimum wage) - Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies - Benefits available to eligible employees in this role include medical, dental, and vision insurance - Comprehensive employee assistance program (EAP) - 401(k) retirement plan - Paid time off and holidays - Paid training days - DailyPay enrollment option to access pay "early," when you want it - Company networking opportunities with organized groups in various topics - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience with company-supplied technologies - Programs and events that support diversity, equity, and inclusion - Celebrations for various company events - A range of other perks and benefits

• Set up and maintain demo accounts for product presentations. • Create and update sales materials such as pricing overviews and presentations. • Design visually appealing sales and presentation assets. • Ensure quality assurance and documentation of materials. • Support sales teams in day-to-day activities and coordinate tasks.

• Lead enablement across post-sales teams • Develop and execute a post-sales enablement strategy focused on customer time-to-value, activation, adoption, retention, and operational excellence across Implementation and Onboarding, CX, CS, and Data Management. • Serve as a connector between Implementation, CX, CS, and Fulfillment to align resources, share best practices, and eliminate gaps in the customer journey. • Build reinforcement loops that ensure what gets trained actually sticks at the front line. • Partner with Implementation leadership to build enablement programs that shorten time-to-launch, reduce failure-to-launch rates, and equip onboarding teams to handle complex customer configurations with confidence. • Design playbooks, process guides, and training that give Implementation ICs a clear, repeatable path from contract through go-live. • Collaborate with Product and CX to ensure the Implementation team is always current on platform changes, new features, and evolving customer requirements. • Build handoff enablement between Implementation and CX so customers experience a seamless transition from onboarding to ongoing success. • Partner with CSMs and CX leadership to build a coaching culture, equipping teams to have more impactful, consultative conversations with customers. • Build enablement resources and workshops that help the CX team track adoption metrics, facilitate meaningful stakeholder conversations, and deliver guidance that drives retention. • Collaborate with the Customer Support team to deliver enablement and ongoing training that improves issue resolution speed, raises resident satisfaction scores, and upholds our Triple Win values.