Application Engineer – Refrigeration
Location
South Africa
Posted
3 days ago
Salary
0
Seniority
Lead
Job Description
Application Engineer – Refrigeration
Copeland
• Swift response to technical queries from customers. • Work closely with distributors, contractors and OEMs to provide suitable solutions for their project requirements. • Assist customers in using product selection software. • Assist customers in using heat load calculation software. • Assist customers in refrigerant line components selection, selection of suitable electrical switch gears, refrigerant line sizing etc. • Maintain a technical library, support the creation of catalogs, application engineering bulletins, and user manuals. • Develop cross reference documents with competition. • Engage with customers on alternate refrigerants. • Explore new applications in the region. • Support semi-hermetic compressor to scroll transition. • Lead NBO for refrigeration products in MEA working together with the Sales organization. • Develop and manage a training calendar and create technical training materials. • Deliver training sessions including hands-on training on controllers and protections used in condensing units and compressors. • Coordinate the tools and resources needed for the training center. • Manage warranty claims and provide troubleshooting support for both production and field failures. • Conduct root cause analysis (RCA) through data logging, field visits, and compressor teardown analysis. • Collaborate with manufacturing plants, providing feedback to improve product performance. • Analyze and maintain warranty data to support continuous improvement initiatives.
Job Requirements
- Degree/Diploma in Mechanical Engineering or Electrical & Electronics Engineering.
- 8-10 years of experience in HVACR design, projects, service, technical support, or training within the HVACR industry.
- Strong knowledge of thermodynamics, Refrigeration Systems and controls.
- Technical expertise in troubleshooting and application support.
- Strong collaboration and communication skills with the ability to work across multicultural teams.
- Competent in Microsoft Office and technical software tools.
- Willingness to travel across Africa region.
- Ability to work outside typical office environments when required.
- Commitment to Health, Safety, and Environmental (HSE) standards and procedures.
Benefits
- Flexible and competitive benefits plans offer the right options to meet your individual/family needs.
- Paid parental leave (maternal and paternal).
- Vacation and holiday leave.
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