Job Closed
This listing is no longer active.
The trusted mental health partner to schools.
Director of Clinical Quality
Location
United States
Posted
57 days ago
Salary
$155K - $185K / year
Seniority
Lead
No structured requirement data.
Job Description
Director of Clinical Quality
Cartwheel
Role Description Join Cartwheel to help tackle the student mental health crisis! Cartwheel is an early-stage company building a new kind of mental health program for kids that puts schools at the center. We see our role as supporting school staff who see kids every single day. Instead of going around them, we collaborate with them. - Earlier intervention - Higher student and family engagement in care - Better coordination among the trusted adults in a student’s life Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they’re excited to live. If you join Cartwheel, you’ll help make this vision a reality for millions of students across the country. We’re backed by top investors including A Street Ventures, Menlo Ventures, Reach Capital, General Catalyst, BoxGroup, and Able Partners, and we're looking for mission-driven teammates to join our team. Qualifications - 5+ years building clinical quality infrastructure in behavioral health — not inheriting or maintaining, but creating - Designed clinical supervision competency frameworks in distributed or multi-site settings - Deep working knowledge of HIPAA, multi-state telehealth regulations, and behavioral health licensing requirements across a large, active state footprint - Experience owning external regulatory relationships — payers, auditors, or state agencies - Clinical licensure (LCSW, LPC, or equivalent) strongly preferred - Approaches quality infrastructure with an innovation and automation mindset — actively leverages AI and technology to build monitoring, reporting, and compliance systems that scale without scaling headcount - Operates at the strategic level: you see where quality risks are heading before they arrive and position the organization accordingly Requirements - Own clinical quality strategy for a rapidly scaling network spanning 20+ states, 400+ clinicians, and multiple care models. - Design and operationalize frameworks for performance monitoring, documentation standards, and audit readiness that are built to scale. - Translate regulatory requirements into practical workflows. - Present quality trends, risk signals, and improvement recommendations to the extended leadership team alongside peers in Clinical, Operations, and Product. - Inform board-level reporting on clinical risk and compliance posture. - Define what effective, evidenced based clinical supervision looks like at Cartwheel and build the systems to measure and develop it. - Own HIPAA compliance, incident management, complaint and grievance workflows, and payer audit readiness across all operating jurisdictions. - Build clinical compliance policy infrastructure that anticipates growth rather than reacts to it. - Set the performance standard for Cartwheel's clinician network. - Partner with Clinical Managers and Provider Network Operations to design re-education pathways and escalation criteria. - Lead and develop a team that grows with the organization. - Shape how quality is understood and practiced across clinical, operations, product, school-facing, and support functions. - Serve as the internal authority consulted early on high-stakes decisions. Benefits - Mission-oriented and inclusive colleagues who will go to bat for you - Competitive compensation - Generous PPO medical, vision, and dental/ortho coverage - Life Insurance - Generous paid time off, including company closure from Christmas-New Years (12/25-1/1) - Paid holidays and sick leave - Paid parental leave - 401K with employer match - Meaningful equity ownership stake in Cartwheel - Flexible and remote role with regular in-person retreats - Annual learning stipend - Laptop
Related Guides
Related Categories
Related Job Pages
More Director Jobs
Regional Director of Revenue Management
Schulte Hospitality GroupSchulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Role Description Schulte Hospitality Group is seeking a dynamic, service-oriented Regional Director of Revenue Management to join our team! - Grow RevPAR and RevPAR Index. - Daily room inventory management. - Monitor hotel and competitor rates, availability, strategies, and seasonality and adjust pricing accordingly. - Review unconstrained demand and provide recommendations for the optimal mix of business. - Establish target pricing for Group and Transient and by segment. - Analyze local events and project their impact. - Prepare weekly and monthly forecasts. - Conduct displacement analysis with group or contract. Monitor online reviews. - Review STR reports and provide analysis of hotel performance against their comp set. - Review additional tools such as Hotelligence or Demand Positioning reports. - Assist with the preparation of the annual rooms revenue budget and business plans. - Ensure distribution channels have accurate content and pricing. - Develop relationships with the Online Travel Agencies (OTA) or Third Party Intermediaries (TPI) to maximize opportunities through these channels. - Assist with internet marketing campaigns, GDS advertising, etc. - Assist in developing the hotel managers so that they become proficient with revenue management. - Review prior days results and opportunities e.g. did the hotel sell out? Did overbooking have the desired effect? Did the hotel have the desired mix of business? - Monitor group blocks and cut off dates. - Work with the hotel to ensure coding and tracking is performed correctly. - Review production of negotiated accounts with hotel's sales leader. - Perform various other duties as assigned to meet business objectives. Qualifications - Minimum of two (2) years revenue management experience. - Experience with hotel sales software. Requirements - Exceptional service and customer relations skills with ability to foster effective relationships with staff, management and clientele. - Excellent verbal and written communication skills and ability to communicate ideas and concepts. - Highly proficient in computers including, but not limited to Internet, Microsoft Office programs and hotel sales related programs. - Strong facilitation and presentation skills. Benefits - Work Today, Get Paid today, with Daily Pay! - Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! - Multiple Health Insurance and Life Insurance options. - 401k Plan + Company Match. - Paid Parental Leave. - Paid Time Off. - Holiday Pay. - Pet Insurance. - Employee Assistance Program. - Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Company Description Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Title: Global Safety Lead Location: Remote United Kingdom Full time Remote Join us as a Medical Director M-SERM - And lead our efforts in medical safety evaluation and risk management. What You’ll Do: • Maintain understanding of methods for recording time spent on project and administrative tasks, expense submissions and travel. • Ensure tasks delegated to PV are properly executed. Adhere to applicable regulations and ICH guidelines regarding clinical trials, regulatory documents, and safety issues. Adhere to client SOPs/directives and project specific WPDs for assigned projects. Adhere to CRG’s corporate policies and SOPs/WPDs. • Provide medical consultation to team members and answer all project/study related medical questions. Communicate clearly with associates and clients, maintaining an open line of communication to ensure all procedures are followed appropriately. • Provide safety reporting training on assigned projects/studies, as requested. • Medically reviews adverse events and serious adverse event data from all sources (solicited, spontaneous, literature, etc) as contracted. • Provide medical review of adverse events of special interest, serious adverse events and clinical outcomes events reported in Clinical Trials. • Perform data review as specified in the client contract and data validation manual including review of coding listings and/or full safety data to assess for potential safety concerns. • Assist in writing (interpretation of safety data) and/or review of CSR, IND/NDA report, ICSR, signal detection reports, periodic reports, RMP, REMS, CTD modules, etc. to ensure that the medical content is accurate and complete. • Manage signal detection activities, scientifically review periodic safety reports, contributes to label updates, supports dossier maintenance and risk management activities. Education and Experience: MD or equivalent required. History of an active medical license is highly preferred. Candidates should have at least one of the following: • Clinical experience in having direct responsibility for diagnostic and treatment decisions (comparable to 2 years); Or • Direct experience in medical review and assessment of safety information/Pharmacovigilance (comparable to 3 years). In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: • Fluent in spoken and written English • General medical knowledge of diagnostic and therapeutic approaches across multiple specialties. Therapeutic expertise across one or more medical specialties or sub-specialties preferred • Strong decision-making, problem solving, organizational skills and analytical skills • Excellent oral and written communication skills • Excellent interpersonal skills • Working knowledge of guidelines (FDA, ICH, EMA and GCP) • Understanding of basic biostatistics, data management, and clinical operations procedures • Excellent organizational skills • Ability to work independently, analyze work with attention to detail, process and prioritize sensitive complex information • Working knowledge of the drug development process and thorough understanding of guidelines for marketing authorization submissions and international guidelines for conduct of clinical studies • Working knowledge of clinical program and study design, relevant endpoints, safety considerations, and current regulatory and commercial landscape. • Working knowledge of marketed products pharmacovigilance regulations • Working knowledge of Drug Safety Dictionaries (e.g. MedDRA) • Working knowledge of relevant safety databases (e.g. ARGUS, ARISg) • Ability to act as a mentor/trainer to entry level staff within the Pharmacovigilance Department • Flexibility to travel domestically and internationally • Proficiency in basic computer applications • Ability to serve as a group liaison with other CRG groups and clients
Patient Experience Advisor
PG ForstaPress Ganey is a privately-held healthcare-improvement firm located in South Bend, Indiana. Dedicated to improving the patient experience, the company operates according to the cor
Title: Patient Experience Advisor Location: Remote Full-time Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us. Please provide your contact information and the details of your request so we can best assist you. Location: Remote work-from-home (U.S.) or Hybrid based at our Chicago, Boston, or South Bend hubs. Travel: Up to 25% Seeking candidates based Eastern/Central/Mountain time zone to support clients in our Eastern & Central regions. Position Overview: Patient Experience Advisor As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the day‑to‑day relationship and driving measurable improvements in patient experience. You’ll apply a deep understanding of the healthcare landscape—including emerging trends, operational challenges, and organizational priorities—to guide clients toward high‑impact strategies and solutions. In this role, you will collaborate closely with internal teams and client stakeholders to align on goals, identify opportunities, and implement programs that advance patient experience performance. You’ll leverage data analytics, industry best practices, peer benchmarking, and Press Ganey’s proprietary frameworks to deliver proactive, insight‑driven recommendations that inform client decision‑making and support sustainable improvement. Job Responsibilities include: - Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams. - Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey’s solutions and insights to support strategic decision-making. - Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey’s differentiated value. - Collaborate cross-functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders. - Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client’s patient experience (PX) strategy. - Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development. - Coordinate and present regular client performance reviews in partnership with the Managing Director. - Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition. - Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact. Qualifications - Experience: Minimum 5 years in healthcare, with a strong focus on patient experience improvement. - Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required. - Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence. - Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices. - Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through. - Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities. - Travel: Willingness to travel up to 25% for client engagements. Education - Bachelor’s degree required. Work Model To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday–Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/
Director, Development – Platform Extension & Developer Experience
Lumin DigitalLumin Digital is a FinTech company whose innovative digital solutions help financial institutions engage their customers and grow. The company has hired in the
• Lead the team that makes Lumin the best platform to build on in the CFI space. • Set strategy, lead and grow a team of developers, and get into the work when it counts. • Shape SDK architecture, present to prospects alongside Sales, or co-present roadmap at the SDK advisory council. • Partner with the extensibility product manager to define and execute a roadmap that elevates Lumin’s developer platform to industry leadership. • Own technical strategy and quality of Lumin’s SDK, ensuring it is well-documented, extensible, and designed for developer success. • Build Lumin’s developer platform from the ground up, including sandbox environments, quick-start tooling, API explorer, and a DevEx portal. • Champion developer experience metrics in partnership with the PM, including adoption rates, time-to-first-call, integration success, and developer NPS. • Serve as Lumin’s technical face with external developers, clients, and vendor partners. • Collaborate across product, engineering, and marketing to integrate the developer platform into Lumin’s broader go-to-market strategy. • Foster a culture of developer empathy as the team builds for developers.



