PG Forsta

Senior Software Engineer Location: Provo, Utah Job Type: Full-time Work Arrangement: Hybrid Salary: $100,000 – $130,000 annually + discretionary bonus Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at acommodations@pressganey.com Please provide your contact information and the details of your request so we can best assist you. The primary responsibilities of this position are to lead the design, development, and delivery of complex features and projects within an AI-native engineering workflow powering our Hyperlift Stars Platform. Other responsibilities include setting technical direction, providing architectural guidance, and establishing expectations for how AI tools are applied to improve reliability, efficiency, and user value across the full lifecycle of modern data-intensive software systems. This role serves as a technical lead trusted to make sound judgment calls on system design and to guide the team toward deadlines while managing changing priorities. Duties & Responsibilities Designs Software Applications: - Leads systems analysis, architectural design, and technology selection for complex features and core platform components. - Works with Product Managers, Technical Program Managers, and engineering leadership to architect scalable data services and pipelines. - Designs database schemas (PostgreSQL), backend microservices, and APIs that drive core Hyperlift Stars Platform. - Sets expectations for AI-native engineering practices within the team, ensuring AI tools are applied thoughtfully to improve reliability, efficiency, and user value. - Defines and maintains test strategies across unit, integration, and system levels. - Ensures codebase and systems comply with engineering best practices and drives process improvement initiatives. Develops and Implements Software Applications: - Implements backend services and APIs in Python, Elixir, or Golang, following design specifications and internal development standards. - Leads development efforts and provides technical direction to ensure high code quality and maintainability. - Guides the team in using AI effectively without compromising maintainability or trust in system behavior. - Produces high-quality supporting documentation, design artifacts, and architectural decision records. - Develops and refactors code for performance, clarity, and testability across complex system areas. - Prepares features and infrastructure changes for production release, including deployment plans and rollback strategies. - Conducts and leads peer code reviews, contributing to team-wide engineering excellence and mentorship. Supports Software Applications: - Troubleshoots and resolves complex issues surfaced through observability systems, user reports, or automated monitoring. - Diagnoses and resolves issues in distributed event-driven systems and microservices architectures. - Contributes to installation, deployment, and developer documentation. - Helps guide the team toward deadlines while managing changing priorities and unplanned work. - Participates in the full software lifecycle from ideation to long-term maintenance and support. - Works within an Agile development process focused on iterative value delivery to internal and external users. Technical Skills - Strong design and architectural skills with demonstrated experience owning complex systems - Expertise in Python; experience in Elixir or Golang a plus - Strong working knowledge of relational databases, particularly PostgreSQL - Experience building and optimizing REST APIs and working with event-driven architecture - Strong understanding of data modeling, query performance tuning, and systems design - Familiarity with distributed systems, microservices, and cloud infrastructure (Azure, AWS) - Experience with infrastructure-as-code (e.g., Terraform, CloudFormation) and DevOps practices (e.g., GitLab pipelines, CI/CD) - Ability to debug and optimize backend performance using modern observability tools - Experience implementing containerized applications and orchestration (e.g., Kubernetes, Docker) - Sound judgment on applying AI tools to improve reliability, efficiency, and development velocity - Ability to work independently and collaboratively in high-performing engineering teams - Strong written and verbal communication skills Minimum Qualifications - Bachelor’s degree in Computer Science or a related technical field (or equivalent experience) - Demonstrated ability to architect and deliver scalable systems with minimal oversight - Comfortable operating at Senior Software Engineer level, including mentoring peers, leading system design discussions, and providing technical direction - Enthusiasm for learning new technologies and an open mind for evaluating potential solutions - Proven ability to balance technical excellence with pragmatic delivery under shifting priorities Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $100,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

Title: Software Engineer II ( Seattle/Provo Hybrid) Location: Provo, UT Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at acommodations@pressganey.com Please provide your contact information and the details of your request so we can best assist you. The primary responsibilities of this position are to develop, test, and maintain software features and modules within an AI-enabled engineering workflow powering our Hyperlift Stars Platform. Other responsibilities include collaborating with peers, product, and technical leadership to deliver high-quality implementations across the full lifecycle of modern data-intensive software systems. This role emphasizes leveraging AI tools to improve development speed, testing, and debugging while contributing meaningfully to team output. Duties & Responsibilities Develops Software Applications: - Gathers feature requirements and participates in technical discussions to understand scope and design intent. - Implements features and modules in one or more programming languages and frameworks, preferably Elixir/Phoenix and/or Python/Flask, following design specifications and internal development standards. - Leverages AI tools to accelerate implementation, improve testing coverage, and streamline debugging workflows. - Develops and refactors code for performance, clarity, and testability across assigned feature areas. - Produces supporting documentation and design artifacts for owned features. - Contributes to database schema design (PostgreSQL) and API development for core Hyperlift Stars Platform. Implements and Delivers Software Applications: - Owns features end-to-end from implementation through testing, deployment, and post-release support. - Writes thorough unit, integration, and system-level tests to validate feature behavior and edge cases. - Debugs effectively using modern observability tools and AI-assisted troubleshooting techniques. - Prepares features for production release, including supporting deployment plans and rollback strategies. - Participates in peer code reviews, contributing to team-wide engineering quality and knowledge sharing. - Collaborates closely with peers to ensure alignment on technical approach and delivery timelines. Supports Software Applications: - Troubleshoots and resolves issues surfaced through observability systems, user reports, or automated monitoring. - Contributes to installation, deployment, and developer documentation. - Diagnoses and resolves issues in backend services and microservices architectures. - Participates in the full software lifecycle from ideation to long-term maintenance and support. - Works within an Agile development process focused on iterative value delivery to internal and external users. Technical Skills - Proficiency in one or more programming languages and frameworks, preferably Elixir/Phoenix and/or Python/Flask - Working knowledge of relational databases, particularly PostgreSQL - Experience with or enthusiasm for AI-assisted development tools and workflows - Experience building and consuming REST APIs - Familiarity with data modeling concepts and backend systems design - Familiarity with cloud infrastructure (Azure, AWS) and containerized applications - Ability to debug and troubleshoot backend performance issues using modern observability tools - Exposure to CI/CD pipelines and infrastructure-as-code concepts (e.g., Terraform, Kubernetes) - Ability to work collaboratively in high-performing engineering teams - Strong written and verbal communication skills Minimum Qualifications - Bachelor’s degree in Computer Science or a related technical field (or equivalent experience) - Professional experience in backend software development - Demonstrated ability to deliver features with quality and reliability under guidance from senior engineers - Enthusiasm for learning, self-improvement, and staying current with emerging tools and technologies - A drive toward delivery of quality products and a commitment Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $ 65,000 to $85,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

Title: Senior Software Engineer, Frontend & Full Stack(Seattle/Provo Hybrid) Location: Provo, UT Hybrid time type: Full time job requisition id: R25_0000001131 Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. Press Ganey currently has an exciting opportunity for a Senior Software Engineer. This role will support the Clinical Solutions products. Duties & Responsibilities: - Design and implement software front-end and full stack application enhancements and maintenance - Participates in iteration and release planning - Adheres to core design and testing principles - Understands and interprets detailed technical specifications - Follows and updates the design specifications as needed - Learns and follow standards, processes and procedures - Authors supporting documentation - Prepares own work for inclusion in the release/deployment management process - Participates in peer technical reviews - Troubleshoots identified problems and provides support and follow-up for issues - Completes assigned design tasks within the time allotted Mentors Software Developers: - Responsible for the quality of work that the team members perform - Coordinates with other IT and business teams - Trains other developers on standards, policies, and procedures Supports Software Applications: - Coordinates issue resolution process - Provides support and follow-up for issues Qualifications: - AI-first driven planning, development, and testing; familiar with recent models, tools, and techniques - Strong software engineering skills on the C# / .NET Core platform - Web and mobile responsive front-end technologies including Angular/React, JavaScript and CSS - Experience in JSON and API development methodologies - Experience in containerization(dockers/Kubernetes) preferred - Experience in CI/CD preferred - GitLab experience highly desirable. - Strong knowledge of SQL, specifically with Microsoft SQL Server - Experience with test driven development - Excellent communication (written and verbal) and problem-solving skills - Knowledge of agile methodologies and experience working in an agile environment. - Thorough understanding of data structures and object-oriented techniques - Knowledge of basic statistics - Project task multi-tasking and prioritization, Individual time management Experience: - Bachelor’s Degree or comparable broad-based work experience is required. Advance training or certification in software design/development is an advantage. - 5+ years experience with mobile responsive development in Angular and React - Code reviews and code review participation - Ability to communicate best practice solutions to other developers - Ability to present technical ideas and work with development teams to identify best practice solutions Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Additional Job Description The expected base salary for this position ranges from $ 100,000 to $125,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Role Description The Senior Research & Analytics Scientist is a senior individual contributor who provides scientific leadership across a portfolio of products, programs, and strategic initiatives focused on measuring patient experience in healthcare. Serving as the primary methodological authority, this role ensures the validity, reliability, actionability, and comparability of survey-based measures, benchmarking and comparative performance measurement programs, analytics solutions, and emerging data products. The Senior Scientist partners closely with Product, Engineering, Data Science, Operations, Client Support, Advisory, and Executive Leadership to solve complex measurement challenges, guide strategic decisions, and drive innovation. The role focuses on survey science, benchmarking methodology, psychometrics, and applied analytics, distinguishing it from traditional data science roles centered on model or software development. As a trusted advisor, the Senior Scientist translates complex scientific concepts into actionable recommendations while balancing methodological rigor with business and operational needs. The role establishes and maintains the standards, governance frameworks, and validation processes that ensure data, measures, and insights are trustworthy, methodologically sound, and fit for use in client decision-making, benchmarking, quality improvement, and advanced analytics. This position offers the opportunity to combine scientific rigor with creativity to develop new measurement approaches and analytics solutions. A central focus is elevating the patient voice by ensuring patient experiences are accurately captured, meaningfully interpreted, and translated into insights that improve healthcare quality and outcomes. Key Responsibilities - Scientific Leadership & Consultation - Serve as the primary methodological authority for assigned products, benchmarking programs, and strategic initiatives. - Provide scientific leadership and consultation on measurement, benchmarking, analytics, reporting, and methodology decisions. - Represent Research & Analytics in cross-functional, client, and executive discussions, translating complex findings into actionable recommendations. - Serve as an escalation point for complex methodological issues, client concerns, and critical business decisions requiring scientific guidance. - Evaluate the benefits, risks, and methodological implications of key decisions, ensuring measurement quality, benchmark integrity, and stakeholder trust. - Survey Science & Measurement Methodology - Lead the design, evaluation, and continuous improvement of survey instruments and measurement frameworks. - Apply expertise in survey methodology, questionnaire design, sampling, weighting, bias mitigation, and survey operations. - Ensure the reliability, validity, comparability, and intended use of measures through validation studies, equivalency testing, and evaluation of survey design and administration approaches. - Maintain methodological standards and best practices. - Product Enablement - Partner with Product and Engineering across the product lifecycle. - Evaluate and guide the methodological design, validation, implementation, and ongoing enhancement of products, reporting capabilities, survey content, and measurement solutions. - Benchmark Integrity & Governance - Lead the development, governance, and evolution of benchmarking and comparative performance measurement methodologies, ensuring that performance comparisons remain valid, reliable, interpretable, and fit for purpose. - Establish and maintain benchmarking governance standards, adjustment methodologies, quality criteria, and related frameworks. - Evaluate the impact of methodological changes on benchmark validity, trends, and reporting. - Serve as the organization's subject matter expert on benchmarking methodology and governance. - Analytics & Statistical Consulting - Apply statistical and analytical methods to identify drivers of patient experience performance, emerging trends, and opportunities for quality improvement. - Develop, evaluate, and validate analytical frameworks, methodologies, and reporting approaches that support measurement, benchmarking, and strategic decision-making. - Translate complex analytical findings into actionable insights that inform decisions and drive improvement. - Innovation Validation & Emerging Methodologies - Lead the design and evaluation of pilot studies, validation efforts, and innovation initiatives involving emerging measurement approaches, data sources, and technologies. - Establish evidence standards and decision frameworks for assessing the readiness of new methodologies, AI-enabled capabilities, and alternative measurement approaches for benchmarking, reporting, and operational use. - Identify risks, limitations, and governance requirements when evidence is insufficient to support adoption. - Healthcare & Domain Expertise - Serve as a subject matter expert in healthcare experience measurement, patient-centered research, and healthcare analytics. - Guide the development and evolution of measurement programs, ensuring alignment with regulatory requirements, industry standards, and best practices. - Ensure methodologies accurately capture patient experiences and generate meaningful, actionable, and scientifically sound insights. - Monitor industry developments and recommend enhancements to measurement programs and methodologies. - Thought Leadership & Organizational Enablement - Develop and disseminate research, educational resources, and thought leadership materials that advance organizational understanding of survey science, benchmarking, analytics, and healthcare measurement. - Represent the organization in client and industry settings. Qualifications - Ph.D. in Survey Methodology, Statistics, Psychometrics, Sociology, Psychology, or another quantitative social science or healthcare-related discipline. - 7+ years of professional experience in survey research, analytics, or related fields. - Deep expertise in survey methodology, questionnaire design, psychometric testing, sampling, weighting, and bias mitigation. - Experience implementing appropriate research methodologies to address complex measurement questions, including experimental designs, A/B testing, randomized controlled trials (RCTs), qualitative research, and mixed-methods studies. - Demonstrated experience translating analytical findings into actionable insights used for decision-making or improvement. - Strong interpersonal effectiveness, including the ability to communicate clearly, listen actively, collaborate constructively, build trust, navigate disagreement professionally, and develop productive relationships across a wide range of stakeholders. - Proficiency in SPSS, R, Python, SQL, or equivalent tools. Preferred Experience - Experience with healthcare measurement, analytics, or regulatory survey programs. - Experience with benchmarking governance or large-scale measurement frameworks. - Experience evaluating AI-enabled or alternative methodological approaches. Additional Information for US based jobs Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here .

Role Description The Project Associates work on a project-to-project basis, paid only when engaged. This is a flexible role with no minimum hours or benefits, ideal for seasoned consultants looking to apply their experience across multiple organizations. - Contribute to a range of consulting engagements, including: - Conducting comprehensive assessments, evaluating culture, structure, processes, and data. - Facilitating/leading Performance Improvement (PI), clinical, and operational improvement consulting. - Delivering training and education and supporting other project needs based on client priorities. Qualifications - Minimum of 15 years of experience as a Performance Improvement (PI), Clinical, and Operations Consultant with a clinical background. Requirements - Leading organizations through PI transformations/initiatives. - Designing or evolving improved operating processes tied to the organization's strategic plan. - Coaching and developing client staff, from C-suite through director level. - Conducting assessments, developing roadmaps, and leveraging data to design improvement plans. Education - BSN required; MSN preferred. Benefits - Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. - Encouragement to apply even if not meeting every single requirement.

• Lead delivery of cOS engagements with health system clients • Coach leaders on cOS standard work and daily management routines • Translate cOS methodology into behaviors that improve reliability and engagement • Ensure operationally sound and technology-enabled implementations • Partner with product, engineering, and analytics teams • Identify opportunities through workflow design and automation

Title: Patient Experience Advisor Location: Remote Full-time Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us. Please provide your contact information and the details of your request so we can best assist you. Location: Remote work-from-home (U.S.) or Hybrid based at our Chicago, Boston, or South Bend hubs. Travel: Up to 25% Seeking candidates based Eastern/Central/Mountain time zone to support clients in our Eastern & Central regions. Position Overview: Patient Experience Advisor As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the day‑to‑day relationship and driving measurable improvements in patient experience. You’ll apply a deep understanding of the healthcare landscape—including emerging trends, operational challenges, and organizational priorities—to guide clients toward high‑impact strategies and solutions. In this role, you will collaborate closely with internal teams and client stakeholders to align on goals, identify opportunities, and implement programs that advance patient experience performance. You’ll leverage data analytics, industry best practices, peer benchmarking, and Press Ganey’s proprietary frameworks to deliver proactive, insight‑driven recommendations that inform client decision‑making and support sustainable improvement. Job Responsibilities include: - Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams. - Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey’s solutions and insights to support strategic decision-making. - Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey’s differentiated value. - Collaborate cross-functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders. - Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client’s patient experience (PX) strategy. - Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development. - Coordinate and present regular client performance reviews in partnership with the Managing Director. - Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition. - Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact. Qualifications - Experience: Minimum 5 years in healthcare, with a strong focus on patient experience improvement. - Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required. - Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence. - Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices. - Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through. - Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities. - Travel: Willingness to travel up to 25% for client engagements. Education - Bachelor’s degree required. Work Model To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday–Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

• Manage project timeline (client facing and internal) to ensure on time survey launch, completion, and reporting. • Builds and maintains relationships with client contacts and learns their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended account/program changes. • Ability to identify risk and proactively solve problems. • Provide support for service failures and service recovery. • Update survey design based on client goals and feedback. • Program survey design into multiple different platforms. • Make necessary updates to dashboard reporting. • Partner with client through project lifecycle. • Lead kick off calls at the start of project in order to appropriately set client expectations. • Track response rates, minimum number of respondents, and sampling to maximize data collection and achieve client’s goals. • Act as an engaged and effective member of a team, working with cross-functional partners across the organization. • Act as a mentor to new hires and existing teammates.

• Provides expertise to clients and account team to educates customers on patient experience surveys and data collection processes and communicates regularly with the Advisor assigned to the account. • Participates in client calls as necessary. • Audits, interprets, and provides advice based on recurring monitoring and maintenance metrics to ensure client compliance with government-required data collection. • Monitors, maintains and makes adjustments to all patient experience products and services for a portfolio consisting primarily of Press Ganey’s most complex, strategic health care system accounts. • Prioritizes workload and manages timelines to meet client target dates for projects and for internal service level agreements. • Informs and advises client and internal Press Ganey account team of progress on client projects and requests. • Serves as SME resource for internal teams. • Facilitates a collaborative team environment for both internal and external clients. • Provides ongoing support for new and existing products. • Contributes annually to at least one cross-departmental internal project around developing/improving processes, acting as lead or co-lead. • Cross trains as needed for exposure to Press Ganey products.

Title: Technical Consultant Location: Remote USA Full-time Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. The Consultant, Technical Delivery (TD) is responsible for the initial technical design, development services, and post-implementation consulting and administration, of solutions and programs on the Forsta platform. As a member of a program team working in a role of Technical and Development Lead, the Technical Consultant will provide detailed technical design and specification of solutions outlined in the Statement of Work (SOW). When necessary, will work with the Global Solutions Team and Product Management for solutions that require development of custom components. Post-implementation activities will require, though not limited to, on-going technical advice and support of accounts; building relationships with client business and technical users; conducting training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and, at times, working with other third party offshore and onshore partners. General Activities - Act as the technical point of contact with the customer and other Forsta team members. - Assess client technical requirements and provide viable solutions. - Adhere to the Forsta PMO and customer’s processes for project governance and delivery. - Ensuring scope is adhered to and informing project team of scope creep. - Follow the Forsta PMO defined Change Order process for in-progress work. - Work with clients to integrate Forsta technologies into their business applications. - Manage and conduct solutions QA. - Assists with client UAT. - Providing solutions administration and overall on-going project management services as required for the client solution (Post Implementation Consulting): - Build a relationship with client management and team members. - Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services. - Manage change and resolve conflicts that can impact services and operation of the client solution. - Adhere to the processes in place for project delivery. - Provide Forsta platform training and knowledge transfer. Team Role and Management Structure - For project development activities, works with the assigned Program Manager. - Member of the Technical Delivery team, reporting to Head of Technical Delivery, Americas. QUALIFICATIONS: This customer-centric position requires technical skills and the ability to articulate the value of technical solutions. The ideal individual will have knowledge of standard consulting operational processes, developed pres­entation skills and project delivery experience. Education/Experience: - BA/BS in Computer Science, Computer Information Systems or similar. - 1 to 3 years of experience in a similar role. - Forsta platform and /or other product and solutions knowledge a plus. Technical Skills: - Completed initial Forsta standard training. - Current and continuous training of the Forsta platform. - Working experience with JavaScript, HTML, CSS. - CAPM/PMP certifications a plus. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $80,000 to $95,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/