PG Forsta

Title: Patient Experience Advisor Location: Remote Full-time Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us. Please provide your contact information and the details of your request so we can best assist you. Location: Remote work-from-home (U.S.) or Hybrid based at our Chicago, Boston, or South Bend hubs. Travel: Up to 25% Seeking candidates based Eastern/Central/Mountain time zone to support clients in our Eastern & Central regions. Position Overview: Patient Experience Advisor As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the day‑to‑day relationship and driving measurable improvements in patient experience. You’ll apply a deep understanding of the healthcare landscape—including emerging trends, operational challenges, and organizational priorities—to guide clients toward high‑impact strategies and solutions. In this role, you will collaborate closely with internal teams and client stakeholders to align on goals, identify opportunities, and implement programs that advance patient experience performance. You’ll leverage data analytics, industry best practices, peer benchmarking, and Press Ganey’s proprietary frameworks to deliver proactive, insight‑driven recommendations that inform client decision‑making and support sustainable improvement. Job Responsibilities include: - Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams. - Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey’s solutions and insights to support strategic decision-making. - Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey’s differentiated value. - Collaborate cross-functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders. - Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client’s patient experience (PX) strategy. - Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development. - Coordinate and present regular client performance reviews in partnership with the Managing Director. - Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition. - Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact. Qualifications - Experience: Minimum 5 years in healthcare, with a strong focus on patient experience improvement. - Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required. - Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence. - Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices. - Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through. - Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities. - Travel: Willingness to travel up to 25% for client engagements. Education - Bachelor’s degree required. Work Model To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday–Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

Title: Technical Consultant Location: Remote USA Full-time Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. The Consultant, Technical Delivery (TD) is responsible for the initial technical design, development services, and post-implementation consulting and administration, of solutions and programs on the Forsta platform. As a member of a program team working in a role of Technical and Development Lead, the Technical Consultant will provide detailed technical design and specification of solutions outlined in the Statement of Work (SOW). When necessary, will work with the Global Solutions Team and Product Management for solutions that require development of custom components. Post-implementation activities will require, though not limited to, on-going technical advice and support of accounts; building relationships with client business and technical users; conducting training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and, at times, working with other third party offshore and onshore partners. General Activities - Act as the technical point of contact with the customer and other Forsta team members. - Assess client technical requirements and provide viable solutions. - Adhere to the Forsta PMO and customer’s processes for project governance and delivery. - Ensuring scope is adhered to and informing project team of scope creep. - Follow the Forsta PMO defined Change Order process for in-progress work. - Work with clients to integrate Forsta technologies into their business applications. - Manage and conduct solutions QA. - Assists with client UAT. - Providing solutions administration and overall on-going project management services as required for the client solution (Post Implementation Consulting): - Build a relationship with client management and team members. - Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services. - Manage change and resolve conflicts that can impact services and operation of the client solution. - Adhere to the processes in place for project delivery. - Provide Forsta platform training and knowledge transfer. Team Role and Management Structure - For project development activities, works with the assigned Program Manager. - Member of the Technical Delivery team, reporting to Head of Technical Delivery, Americas. QUALIFICATIONS: This customer-centric position requires technical skills and the ability to articulate the value of technical solutions. The ideal individual will have knowledge of standard consulting operational processes, developed pres­entation skills and project delivery experience. Education/Experience: - BA/BS in Computer Science, Computer Information Systems or similar. - 1 to 3 years of experience in a similar role. - Forsta platform and /or other product and solutions knowledge a plus. Technical Skills: - Completed initial Forsta standard training. - Current and continuous training of the Forsta platform. - Working experience with JavaScript, HTML, CSS. - CAPM/PMP certifications a plus. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $80,000 to $95,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

Title: Managing Consultant, Nursing Location: Remote, TX time type Full time job requisition id R26_0000000290 Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. Job Description At Press Ganey, we partner with health systems and health plans to tackle their most pressing challenges. Our Strategic Consulting team blends deep healthcare expertise with advanced analytics to deliver customized, data‑driven strategies that improve performance and elevate the human experience—across nursing, safety, patient experience (PX), and employee experience (EX). Nurses are the backbone of care delivery. Yet today, they face unprecedented pressures that strain teams and threaten quality. Our nursing consultants have lived these realities—leading teams, driving transformation, and redesigning care delivery. They help clients retain talent, elevate practice, and achieve sustainable nursing excellence. Our solutions reflect the day‑to‑day realities of nursing today and are designed to adapt to whatever tomorrow brings. Location: Remote (U.S. based) or based in our Chicago, Boston, or South Bend hubs. For in‑office employees, we follow a hybrid schedule—Tuesdays through Thursdays in-office, with flexibility on other days depending on travel. Travel: Up to 75% nationally We currently have an exciting opportunity for a Managing Consultant to join our Nursing Consulting team. Responsibilities include: - Utilizing Press Ganey and client data assets and resources to consult with client stakeholders to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirements - Partnering with clients to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems. - Constructing and/or leading data analysis to support a wide range of payer analytics, including authorization metrics and denial rates, observations and behavior assessments and summarize conclusions and recommendations. - Being an effective trainer ensuring active engagement and effective knowledge transfer for patient experience best practices and process improvement. - Coordinating actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources. - Managing and delivering defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements. - Leading preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations. - Building and managing successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results. - Serving as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships. - Communicating effectively and appropriately influencing various audiences and levels of client management including risks and recommendations to project management. - Planning, organizing and prioritizing project activities using work plans and other project management tools. - Leading project teams. Qualifications: - 10+ years of nursing work with experience designing systems and processes. - Experience designing strategies that help nurses connect with those in their care. - Past experience in training and coaching nursing teams. - Demonstrated experience in driving performance improvement initiatives. - Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.). - Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation. - Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities. - Experience working in a Magnet‑designated healthcare organization (per the ANCC Magnet Recognition Program®) with a focus on professional training, education or leadership development work is a strong plus. - Consulting experience is preferred. Education - BSN required and an MSN and/or MBA preferred. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $120,000 to $160,000.  It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Title: Phone Survey Representative Location: Remote, TX Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. The Phone Survey Representative will conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments. This individual will also assist with other data entry projects as needed. Duties & Responsibilities: Conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments. Qualifications: - Personable, with a good phone presence. - Strong attention to detail and accuracy are a must for these positions. Education: - High School Diploma or equivalent GED. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position is $17.20 p/h. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

Title: Senior Software Engineer Location: Remote USA Full-time Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. The primary responsibilities of this position are to lead the design, development, and delivery of complex features and projects within an AI-native engineering workflow powering our Hyperlift Stars Platform. Other responsibilities include setting technical direction, providing architectural guidance, and establishing expectations for how AI tools are applied to improve reliability, efficiency, and user value across the full lifecycle of modern data-intensive software systems. This role serves as a technical lead trusted to make sound judgment calls on system design and to guide the team toward deadlines while managing changing priorities. Duties & Responsibilities Designs Software Applications: - Leads systems analysis, architectural design, and technology selection for complex features and core platform components. - Works with Product Managers, Technical Program Managers, and engineering leadership to architect scalable data services and pipelines. - Designs database schemas (PostgreSQL), backend microservices, and APIs that drive core Hyperlift Stars Platform. - Sets expectations for AI-native engineering practices within the team, ensuring AI tools are applied thoughtfully to improve reliability, efficiency, and user value. - Defines and maintains test strategies across unit, integration, and system levels. - Ensures codebase and systems comply with engineering best practices and drives process improvement initiatives. Develops and Implements Software Applications: - Implements backend services and APIs in Python, Elixir, or Golang, following design specifications and internal development standards. - Leads development efforts and provides technical direction to ensure high code quality and maintainability. - Guides the team in using AI effectively without compromising maintainability or trust in system behavior. - Produces high-quality supporting documentation, design artifacts, and architectural decision records. - Develops and refactors code for performance, clarity, and testability across complex system areas. - Prepares features and infrastructure changes for production release, including deployment plans and rollback strategies. - Conducts and leads peer code reviews, contributing to team-wide engineering excellence and mentorship. Supports Software Applications: - Troubleshoots and resolves complex issues surfaced through observability systems, user reports, or automated monitoring. - Diagnoses and resolves issues in distributed event-driven systems and microservices architectures. - Contributes to installation, deployment, and developer documentation. - Helps guide the team toward deadlines while managing changing priorities and unplanned work. - Participates in the full software lifecycle from ideation to long-term maintenance and support. - Works within an Agile development process focused on iterative value delivery to internal and external users. Technical Skills - Strong design and architectural skills with demonstrated experience owning complex systems - Expertise in Python; experience in Elixir or Golang a plus - Strong working knowledge of relational databases, particularly PostgreSQL - Experience building and optimizing REST APIs and working with event-driven architecture - Strong understanding of data modeling, query performance tuning, and systems design - Familiarity with distributed systems, microservices, and cloud infrastructure (Azure, AWS) - Experience with infrastructure-as-code (e.g., Terraform, CloudFormation) and DevOps practices (e.g., GitLab pipelines, CI/CD) - Ability to debug and optimize backend performance using modern observability tools - Experience implementing containerized applications and orchestration (e.g., Kubernetes, Docker) - Sound judgment on applying AI tools to improve reliability, efficiency, and development velocity - Ability to work independently and collaboratively in high-performing engineering teams - Strong written and verbal communication skills Minimum Qualifications - Bachelor’s degree in Computer Science or a related technical field (or equivalent experience) - Demonstrated ability to architect and deliver scalable systems with minimal oversight - Comfortable operating at Senior Software Engineer level, including mentoring peers, leading system design discussions, and providing technical direction - Enthusiasm for learning new technologies and an open mind for evaluating potential solutions - Proven ability to balance technical excellence with pragmatic delivery under shifting priorities Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $100,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. Location: Remote U.S. Travel: ~10% About Rio SEO Rio SEO is the leading Local Experience (LX) platform for enterprise brands. The LX platform provides multi-location organizations with a comprehensive, seamlessly integrated suite of turnkey local marketing solutions proven to increase brand visibility across search engines, social networks, map applications, and more. The Local Experience (LX) Platform is the first of its kind – an innovative suite of local marketing and customer experience solutions that seamlessly work together to drive visibility, conversions, and revenue for enterprise brands at scale. At Rio SEO, we ensure every experience with our client's business is a good one. They need the tools to bridge this gap, with solutions to engage, gain full visibility, act on critical feedback, and build long-lasting relationships with their customers. If you’re energized by these types of strategic partnership, digital innovation, and measurable growth, you’ll love being part of our team. About the Role The Senior Account Director plays a critical role in driving client satisfaction, retention, and revenue growth. You’ll serve as a strategic partner to some of the world’s most recognized brands, guiding them through the full value of Rio SEO’s software and services—while leading internal teams to ensure flawless delivery. We’re looking for a consultative, analytical, relationship‑driven leader who thrives in a fast‑paced digital marketing environment and enjoys helping enterprise clients win. What You’ll Do Lead strategic client partnerships —deliver thought leadership, performance insights, and ongoing recommendations aligned to client marketing and business goals. Own client satisfaction & retention through consistent communication, collaborative planning, in‑person meetings, and high‑impact performance presentations. Drive account expansion by identifying upsell and cross‑sell opportunities across your portfolio and building deeper, wider relationships within enterprise brands. Guide digital strategy leveraging expertise in SEO, paid search, local search, and performance marketing to maximize client results. Analyze data & performance trends using search engines, analytics tools, and Rio SEO’s platform to craft compelling and actionable insights. Monitor KPIs & optimize programs to exceed client objectives with a continuous improvement mindset. Stay ahead of industry trends including local search updates, competitive shifts, and emerging best practices—and clearly communicate POVs to clients. What You Bring Preferred Qualifications Expertise in Local Search and Google Business Profile. Deep SEO background plus complementary experience in SEM, PPC, display, social, email, and analytics. SaaS industry experience with a focus on client delivery or account growth. Working knowledge of analytics platforms such as Google Analytics or Adobe Analytics. Work Environment This role is generally remote. For team members near our Chicago, South Bend, or Boston hubs, we operate on a hybrid schedule—meeting in the office Tuesday through Thursday to collaborate and work #bettertogether. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $90,000 - $107,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/