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Customer Experience & Operations Coordinator – E-Commerce
Location
South Africa
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Customer Experience & Operations Coordinator – E-Commerce
Assist World
• Deliver exceptional customer support across email, SMS, and other customer-facing channels. • Respond to customer enquiries with professionalism, empathy, and attention to detail. • Communicate order updates, delays, inventory issues, and resolutions clearly and proactively. • Maintain a polished and professional communication style, ensuring all customer interactions reflect the brand. • Monitor order fulfilment and shipping progress across the supply chain. • Proactively investigate delayed, missing, or problematic orders. • Liaise with warehouses, suppliers, and logistics partners to obtain updates and resolve issues. • Identify and escalate inventory discrepancies, stock shortages, overselling concerns, and fulfilment bottlenecks. • Serve as the operational link between customer-facing activities and backend business functions. • Monitor inventory levels and flag low-stock or at-risk products. • Assist with inventory planning and re-order coordination. • Support Shopify operations, including: ○ Product creation and updates. ○ Product descriptions and merchandising. ○ Seasonal merchandising and promotional updates. ○ Basic website and landing page maintenance. • Ensure product information, inventory status, and customer-facing messaging remain accurate and up to date. • Own follow-ups and ensure action items are completed across teams. • Track ongoing projects and operational priorities. • Surface risks, blockers, and opportunities before they impact customers. • Help build and improve systems, processes, and workflows as the business grows. • Maintain clear reporting and visibility on operational performance and key priorities. • Assist leadership with operational initiatives and special projects. • Organize information and ensure priorities remain aligned. • Support cross-functional communication between customer service, operations, marketing, and leadership. • Provide recommendations and insights based on recurring customer and operational trends.
Job Requirements
- 3+ years of experience in customer operations, e-commerce operations, project coordination, account management, or a similar role.
- Experience working within a fast-paced e-commerce or direct-to-consumer (DTC) business.
- Strong understanding of Shopify and e-commerce operations.
- Excellent written and verbal English communication skills.
- Proven ability to manage multiple priorities and work independently.
- Exceptional attention to detail and organizational skills.
Benefits
- 100% REMOTE
- $50 birthday bonus
- $200 testimonial bonus
- $500 entry monthly raffle
- NO TRACKER. NO PROBLEM
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