Exceptional customer service and business process outsourcing for high-growth companies
Customer Success Coach – E-commerce Coach
Location
Philippines
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Coach – E-commerce Coach
Peak Support
• Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure • Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization • Simplify technical and e-commerce concepts into easy-to-understand steps for beginners • Track customer progress and identify opportunities for intervention or additional support • Build strong customer relationships to drive engagement, retention, and success • Collaborate with internal teams to provide customer feedback and improve training materials • Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies • Support community engagement and facilitate discussions within coaching groups
Job Requirements
- Proven experience in facilitation, training, coaching, or customer success roles
- Strong presentation and public speaking skills
- Excellent verbal and written English communication skills
- Experience in e-commerce, dropshipping, digital marketing, or SaaS is highly preferred
- Strong ability to create accountability and encourage action during live sessions
- High level of integrity and accuracy in CRM documentation and process tracking
- Comfortable navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly
- Strong organizational and follow-up skills
Benefits
- Exceptional service to our clients
- Positive and encouraging work environment
- Performance-driven culture
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