• Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure • Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization • Simplify technical and e-commerce concepts into easy-to-understand steps for beginners • Track customer progress and identify opportunities for intervention or additional support • Build strong customer relationships to drive engagement, retention, and success • Collaborate with internal teams to provide customer feedback and improve training materials • Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies • Support community engagement and facilitate discussions within coaching groups

• Review campaign performance and build testing roadmaps based on what the data is telling you • Develop hooks, scripts, messaging frameworks and briefs that give visual creators exactly what they need to execute • Review creative assets (UGC, video, static, carousel) and deliver performance-focused feedback that sharpens output • Collaborate directly with clients: monthly strategy calls, content menus, shoot guidance and narrative direction • Work cross-functionally with media buyers and growth strategists to drive iteration at pace • Apply and evolve the strategic frameworks and playbooks that underpin how we work

• Responsible for designing, developing, and implementing scalable web solutions across digital experience platforms • Lead technical initiatives and collaborate with cross-functional teams • Drive the adoption of modern development practices • Ensure solutions are delivered on time, within scope, and meet quality standards • Conduct code reviews and mentor junior developers • Provide production support and troubleshoot issues within defined SLAs • Continuously improve development workflows and system performance

• Mantener y desarrollar aplicaciones internas basadas en PHP y Laravel. • Diseñar e implementar integraciones con APIs de MercadoLibre y otros marketplaces. • Desarrollar funcionalidades para la gestión masiva de publicaciones, precios, stock y reglas de negocio. • Implementar automatizaciones vinculadas a proveedores, logística y operaciones de e-commerce. • Gestionar y optimizar bases de datos MySQL/MariaDB. • Administrar y mantener infraestructura en servidores Linux (Linode). • Participar en la definición e implementación de nuevas soluciones tecnológicas para escalar la operación. • Utilizar herramientas de IA, especialmente Claude Code, como parte central del proceso de desarrollo.