• Day-to-day Shopify operations: product listings, collections, content updates • QA the store across devices and browsers; flag and triage bugs promptly • Manage review programme refresh (Stamped) and post-purchase survey • Update blog and landing page content to support conversion • Build, schedule and deploy email campaigns and lifecycle flows (welcome, abandonment, post-purchase, winback) • Report weekly on email KPIs: open rate, CTR, CVR, revenue per send • Test and optimise send cadence, subject lines and content with CRM • Execute launches end-to-end: uploads, collections, content QA and go-live checks • Support Sr Ecommerce Manager with upsell strategy and implementation for new products • Optimise product/collection pages: meta titles, descriptions, headings, alt text • Create redirects and reduce 404 pages • Publish blog content

• Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure • Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization • Simplify technical and e-commerce concepts into easy-to-understand steps for beginners • Track customer progress and identify opportunities for intervention or additional support • Build strong customer relationships to drive engagement, retention, and success • Collaborate with internal teams to provide customer feedback and improve training materials • Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies • Support community engagement and facilitate discussions within coaching groups

• Review campaign performance and build testing roadmaps based on what the data is telling you • Develop hooks, scripts, messaging frameworks and briefs that give visual creators exactly what they need to execute • Review creative assets (UGC, video, static, carousel) and deliver performance-focused feedback that sharpens output • Collaborate directly with clients: monthly strategy calls, content menus, shoot guidance and narrative direction • Work cross-functionally with media buyers and growth strategists to drive iteration at pace • Apply and evolve the strategic frameworks and playbooks that underpin how we work

• Responsible for designing, developing, and implementing scalable web solutions across digital experience platforms • Lead technical initiatives and collaborate with cross-functional teams • Drive the adoption of modern development practices • Ensure solutions are delivered on time, within scope, and meet quality standards • Conduct code reviews and mentor junior developers • Provide production support and troubleshoot issues within defined SLAs • Continuously improve development workflows and system performance